To be a little disappointed with Ocado’s response

[Ocado100]

I love a particular brand of kimchi Ocado stocks. It’s £5.45 for a small jar, so a real treat. So I ordered 5 jars. They arrive, ocado man leaves, I open bag in kitchen and all jars have lids loose and kimchi oozing. As I pick up one, a hairline fracture in the glass causes the jar to sort of break apart in my hand and kimchi falls on my new (7 week old) carpet.

For anyone who doesn’t know kimchi, it’s potent red. I cleaned it immediately but outline remains (sounds daft but the new carpet was a really big deal for me and it’s killing me when I see the stain!!). All had to be binned obviously.

I ring Ocado, they say they will refund the order, give me £10 voucher and they will refer the carpet damage (I sent pics) to management.
I made a new order using the £10 voucher for the next day. It arrives and when it arrives the Ocado delivery man explains all lids are off and no point me accepting the delivery (pic attached). Pricing unquestionably that fault with product.

So all sent back and refunded.

Ocado asked for a carpet clean quote. I had a guy around and he’s quoted £100 for carpet clean - it’s a large room and leads on to hallway with no break, with stain treatment.

Ocado have come back and offered £100 in vouchers. I asked for cash instead but they have said no.

I’m a little disappointed. I don’t want to shop at Ocado again! It’s only for my kimchi treat every now and then - and really, I’ll just source them elsewhere. So now I have £100 in vouchers but the carpet clean man isn’t going to accept vouchers in payment! So I will be out of pocket.

What do you think? Suck it up and I’m being unreasonable. Or pursue? I’m not at all grabby. It just seems a little unfair but willing to be told I’m Being Unreasonable!

If OP had come on and said "when I took the jar of beetroot out of the bag it disintegrated in my hand and got beetroot stained all over my brand new dining room carpet, the carpet cleaner has quoted £100, AIBU to expect Tesco to pay?" the vast majority of people would have agreed with OP.

Why would you think that?

YANBU, I wouldn’t accept the vouchers. It’s reimbursement for the £100 you have spent getting the carpet cleaned (which they have effectively accepted fault), why should you be bound to spend that money with them, especially when you wouldn’t usually do your shop with them.

soup I think you’ve spotted a gap in the market there .

It's kind of your own fault that it's stained your carpet imo. Why take something visibly oozing out of the bag when stood on your 7w old carpet when you should have done it over the sink?

Your carpet being stained isn't ocado's problem. Yes they should refund you for the damaged items but not your carpet. That's on you.

My daughters carpet was ruined by kids chalk from ikea. They paid to replace her carpet. I don't think you're being unreasonable at all OP and I'd tell them I'd take them to court for recompense.

This was15 years ago!

We've had a few spillages and I always refuse the bag or even bags out of the same box that it happened in, that way you don't have to deal with the mess.

You accepted the delivery, to be honest, so I'm quite surprised they've been that generous.

Hrtft but what is kimchi?

Why have you got carpet in your kitchen?

Oh for goodness sakes.. The level of comprehension in MN is bonkers sometimes.

It seems people still aren't reading OPs post.

1. The kimchi was leaking in the bag, lids seemed loose but unknown cause at this point
2. OP took the jars (in their bags) into the kitchen, where the floor is higher than that of the living room (hence the step down on to the carpet)
3. OP took a jar out of the bag, on her kitchen surface, to inspect and see what the damage is
4. OP then saw a hairline crack in the jar & it essentially exploded, causing kimchi to fall on the kitchen floor and likely drip down the step into the dining room.

That isn't really a foreseeable thing. OP didn't do anything wrong & £100 in vouchers, which may seem a lot, won't cover the damage since OP shops at a cheaper supermarket usually & so might cover 1.5weeks shopping at occado, whereas it'd cover 3 weeks at say Aldi.

I'd definitely contact them again and say it's not acceptable, the carpet cleaner needs paying in cash not vouchers. Then explain that you're happy for them to find and pay a carpet cleaner, if they wish

I have read it fine. She saw a liquid she knew would stain was leaking. She took that out of a bag over a brand new carpet. How is she not in part responsible for the damage? A bit of common sense needs to be used when you see something is leaking surely?

Yanbu op, tell Ocado to stick their kimchi where the sun doesn’t shine.

What would one eat kimchi with? What does it taste like?

@Shadenevermadeanybodylessgay

Thank you. Just thank you!!

I'd buy a bottle of Dr Beckmann stain remover for a fiver and get the stain out myself. Then spend the £100 Ocado vouchers on luxury treats for Christmas :)

Hrtft but what is kimchi?

Then you haven't read the full thread because I learnt what it is from here :o Fermented cabbage.

Can people not manage to use Google and MN simultaneously?

@Sirzy you literally didn't.
You said she opened it OVER her new carpet. Incorrect. She opened it in her kitchen, where the floor is tiled, and the spillage leaked all the way to the carpet

Just take the £100 in vouchers and use it for your food shop then the money you’d usually spend on food will go on the carpet cleaner. £100 seems steep though, I’d call around a few different places.

But she knew it was leaking so why would you take it out anywhere but over the sink? Or just take a photo and bin it!

Like I said some people seem to lack common sense.

The most interesting thing I have learned from this thread - which is obvious if you think about it, but I never have - is that bought kimchi in a jar is not a shelf-stable product, because the fermentation causes the containers to fail.

OP, make your own kimchi!
www.feastingathome.com/how-to-make-kimchi/

You should make your own kimchi. It’s yummier and lasts longer.

@Sirzy but it wasn't the leaking that caused the damage but the jar being cracked and collapsing in her hand. The leaking was completely separate and the carpet would have been damaged even if the jar wasn't leaking.

But she knew there was an issue. She knew it was a product that would stain. She still has £100 from them. Which seems fair when it was fault on both sides.

Would you really take something you knew was leaking out somewhere you couldn’t contain the leak or whatever was happening?

But it's completely irrelevant that the jars were leaking because that's not what caused the damage.

Is a leaking jar more likely to break than one that isn't? I wouldn't have thought so.