To have emailed Tesco about kind delivery driver?

[username108]

I just got my shopping delivered by a lovely, kind delivery driver. Sometimes they can be a bit miserable but this guy was so friendly. I've just emailed tesco to let them know and to pass it on to his manager and give him the recognition he deserves. I really hope they do, and I really hope it makes his day. Was this the right thing to do or was it a bit OTT? I just want good people to feel appreciated.

YANBU that is really lovely.

I did the same to Asda.

YABU. He'll probably get sacked now for being too chatty with a customer.*

*Just joking - YANBU

What on earth could possibly be unreasonable about this?!

Screaming - I got a disciplinary once for doing a patient a favour.

Oh my goodness, MrsCasares - talk about 'you couldn't make it up'!

How could this be unreasonable...?

I've tweeted Tesco a couple of times about good customer service and both times they have got in touch to ask who it was so they could pass on my compliments so I think your delivery driver will hear about it.

People are so quick to complain when service is poor so it's nice to give positive feedback when it's due 😊

The only time I wonder about emailing the manager is if the person has gone "above and beyond" - in today's world of process-driven minimum wage jobs, I'm always afraid that praising a driver for doing that little bit extra will earn him a rebuke for not sticking to procedures and being inefficient. So in that case I say something general like "excellent cutomer service" and hope he'll recognise what was meant.

Ynbu to send the compliment. It was nice of you.

Ybu for posting about it. You know what people are going to say.

No it's a lovely thing - I fed back to Morrison's about a member of staff that went over and above regular with me and my son and she stopped me once to thank me as my feedback had been part of the reason she had got a promotion.

I had a brilliant delivery guy! I was in early labour waiting for my husband to come back from work, the driver put most of my shopping away, made some toast for my toddler and made me a cup of tea!! I sent a letter of thanks a few days later and I received an email back saying the driver had been given £100 in vouchers of his choice. Never had the same driver again which is a shame. Always worth showing your appreciation

@username108 As a few posters have said, why on earth would you think it would be unreasonable to send a nice email complimenting a company's member of staff?

This puts me in mind of DH when he does the washing and drying up (for me!) and says 'you didn't mind me doing the washing up did you?'

Yeah I am SO annoyed that you did the washing and drying up that YOU helped create!

It's basically trying to create praise and compliments... Asking 'AIBU to be nice to someone' is in the same vein. A bit needy and attention-seeking.

Maybe the OP's post was meant to encourage other people to think about doing the same.

Brilliant, I think it's a lovely thing to do. I'm sure he will be chuffed to bits with the feedback.

Lovely thing to do. People are usually very quick to criticise but very slow to praise.

There are some bloody miserable posters on this thread!

It was a good thing that you did OP.

YABU to post something so obviously not unreasonable just so everyone comments on how lovely and thoughtful you are!

Thanks Policeandthieves. You saved me typing the first thought that came into my head

lt's a lovely thing to do. l do this on social media (usually twitter) whenever somebody has been extra kind or helpful.
l work on a checkout (in Tesco as it happens) and it's so nice when you've just served a customer and they say "thank you, love, l'll come to you the next time".

Agree with @policeandthieves.. It's a bit like starting a thread going 'AIBU for telling a pensioner that they dropped a 20 pound note and not keeping it for myself.'

My Waitrose driver came back up the stairs after leaving carrying my two cats who’d escaped out of the front door of the flat - I’ll be making sure I mention him as having gone above and beyond!

In general, try and praise at least admire much as you complain, worked in IT customer support for ages, dreary to always hear bad news.

It's a bit like starting a thread going 'AIBU for telling a pensioner that they dropped a 20 pound note and not keeping it for myself.'

Those posts are normally followed up with, "I didn't think I was BU but my aunt's friend's husband's cousin's cat told the hamster who lived across the road that I was. So now I'm beginning to doubt myself".

It was a.nice thing to do, but posting here to be told how nice you are has spoilt it really

MereDintofPanticulation l work for Tesco, and you're actively encouraged (at our branch, anyway!) to help the customers and go the extra mile any way you can. l'm more than happy to hop off my checkout and go and help a customer find something (if l don't have a queue), or to suggest something, or put their bags in their trolley for them.
One of the girls l work with used to work at another big supermarket chain, and she says it's much more 'relaxed' at our place - at her old shop she said they'd get told off for chatting with the customers. We're encouraged to do it. You get to know your regulars - l don't live where l work, but most of the staff do, and they all seem to have known people for years. l'm fairly new there, but l am starting to recognise people now.

Nooo I did the same with the girl in clarks who was amazing with my very shy son when we got him his school shoes. So friendly, gentle, smiley and funny and we all came away in such a good mood because of her! I hope it gets passed on to them.