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AIBU?

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Original poster

eBay one - I will abide by your wisdom

32 replies

Toomuchtrouble4me · 24/09/2019 14:58

Sold kids shoes on EBay - listed under children’s clothes shoes and accessories, sub section boys shoes.
Listing reads:
Suede Loafers, size 13, as pic, brand new no box

Buyer received shoes and wants a full refund as he is a 6ft man with so 13 feet and thought they were men’s shoes.
They are listed in the children’s wear section in the correct kids category.
He wants a refund which I’m willing to do if he returns the loafers. He wants me to pay postage, I think it’s his error so he should pay postage.
AIBU to think that he should pay return postage.

OP posts:
ScreamingValenta · 24/09/2019 15:00

YANBU - they were listed in the children's section - his mistake.

bridgetreilly · 24/09/2019 15:00

Definitely his error. Not just because of the category but also the picture. Presumably size 13 men's shoes look quite different from the picture of the ones you were selling.

WanderingMind · 24/09/2019 15:02

PayPal can pay for his return

www.paypal.com/uk/webapps/mpp/refunded-returns

Goatrider · 24/09/2019 15:03

Yes, I agree he should pay.

(I would have specified in the description that they were children's shoes though)

WanderingMind · 24/09/2019 15:05

Despite him being a numpty Hmm but basically I find some buyers just don't read listings!

Including the woman who bought a ”SAMPLE -1 WRAPPER” of 1 cupcake wrapper then sent me abusive messages that no one makes just one cupcake... Hmm

WanderingMind · 24/09/2019 15:07

You would have thought the fact that the sample was 99p (refunded if you then bought a full pack) and all the other packs we're pounds more would have been a hint... Confused

GinDaddy · 24/09/2019 15:07

What a clown....he should accept responsibility. People don't read, and then expect eBay to mop up their mistakes.

YANBU

WanderingMind · 24/09/2019 15:07

Were not we’re bloody autocorrect

MarchionessOfCholmondeley · 24/09/2019 15:16

YANBU, what a wally. Surely from the photo he would have spotted he was purchasing a junior size?

Sparadrap · 24/09/2019 15:19

He’s a wally and should pay for the return.

What on earth did he think when he saw the photo of a diddy pair of kids shoes? Ooh they’ll make my enormous feet look smaller? Grin

My dad takes size 13 (adults not children’s) and all of his shoes look huge and oddly proportioned. There is no way he would mistake a photo of a pair of kids shoes for ones he could fit in!

Thetiss · 24/09/2019 15:21

I bought a beautiful vintage cotton nightie on eBay once not realising it was for a doll. I laughed at my own stupidity and sold it on. Some people are just thick. You shouldn’t have to pay the return postage.

Original poster
Toomuchtrouble4me · 24/09/2019 15:21

Goatrider

Yes, I agree he should pay.

(I would have specified in the description that they were children's shoes though)

This is his argument - that I didn’t mention kids in the description - but they were listed under kids so I didn’t think I needed to. And the look tiny.
I will say kids in future to make listings wally-proof but general consensus seems to be that he pays. I will check out the PayPal link, thank you.

OP posts:
whocanbebothered · 24/09/2019 15:23

I wouldn't even refund them. You might not get another seller and then its just an inconvenience to you. He might pay for postage and they get "lost" in the mail and Ebay will judge in his favour anyway, as they normally do. You'll be out the money and the shoes.

I would save yourself a whole lot of hassle and just say that you're sorry but it was a very clear advert and his mistake. He should notch it up to experience and be more careful in future.

Original poster
Toomuchtrouble4me · 24/09/2019 15:27

Here are the huge six 13 men’s shoes !!!

eBay one - I will abide by your wisdom
OP posts:
filka · 24/09/2019 15:39

Unfortunately, I think if he puts in a complaint to PayPal (SNAD - significantly not as described) they will just take all the money including postage from your account whether he sends the shoes back or not.

Your only protection is if you put in your eBay listing "no refunds" - that does seem to protect you from a SNAD claim.

DontCallMeShitley · 24/09/2019 15:57

Ensure that all messages go via Ebay messaging.

Explain via the above that the shoes were listed in the correct category and keep a screenshot of the page with everything on it. Did you complete the item specifics? If not then ensure you do so in future as it filters results.

If he has opened a return request and you are prepared to accept them back tell him he needs to return and pay postage and also to send with tracking because it was his error. However it does depend on whether you completed the item specifics, as to whether you should accept part of the responsibility. It is annoying when sellers only put part of the details in a listing. Seems to be a trend to just put shoes size 7, no make, colour, indication of materials, or dress 12 worn once. It is useless for a buyer.

If he leaves a negative you should be able to get it removed.

DontCallMeShitley · 24/09/2019 16:00

Avoid this in future by putting a photo with a tape measure against the item and write a description, even if someone looks in the correct category they still need to know what they are looking at.

It won't stop the hard of thinking but it will reduce them a bit. You have to think of how it would be if you were buying.

savethebeestoday · 24/09/2019 16:01

As filka has said, if he lodges a complaint he will return them at your expense.

I sold a phone once, put that it was for 'spares and repairs only' and didn't work, and also put that there were 'no refunds', and the buyer complained it didn't work....

He lodged a complaint with eBay and within seconds I had an email finding in his favour?!

I tried to complain to eBay but they took the money from me to repay him for the phone and postage, and I couldn't do anything about it.

Original poster
Toomuchtrouble4me · 24/09/2019 16:06

Oh dear - those last two scenarios don’t sound very fair.
I’ll log it all with eBay and may have to just accept their ruling. Thx.

OP posts:
RuthW · 24/09/2019 16:08

You should have put boys in the listing. When I'm on my phone I can't see what section they are in if I just do a search. I think you are at fault. Sorry.

Surenuff · 24/09/2019 16:11

v hard to tell from the pic what size they are as there is nothing to compare them with, they look like adult shoes to me.

If you just put in a search for size 13 shoes it will bring up all listings, children's amongst the adults so it can be very misleading if you don't notice the listing heading info

WhenISnappedAndFarted · 24/09/2019 16:13

I also don't see the section when I'm on my phone. That picture doesn't make them look small to me either.

RedHelenB · 24/09/2019 16:14

Since theres no scale I could see how he may have a point. Next time make it clear in the description or dont bother with ebay, people always seem to want to get a refund nowadays.

coconuttelegraph · 24/09/2019 16:23

Having seen your picture I can see how he was confused, there is nothing to give any idea of scale, is that literally all that was visible on the listing?

If people are right and the category doesn't show up on the mobile site or app he has fair grounds for complain imo

filka · 24/09/2019 16:41

If you list shoes again, try using European sizes, there's no mistaking them.