So I ordered a large (5ft) stuffed cuddly toy online for my baby's nursery (first baby due in January). It arrived in a damaged delivery box which my builder signed for (I was at work at the time). I opened it a couple of days later and realised inside the box there were two of the same item! I emailed the company to advise of this and never got a reply! Two weeks later I received a call from the company advising that they were aware I had received two items and I needed to send one back. I reminded them it was their mistake and they would have to collect it! They told me I would need to be in during the week as their courier only collects Monday to Friday but again, I told them this was their mistake and as I work I would not be taking a day off work to wait in. They asked me to take the item to my local post office or to a family member's house for the courier to collect but I refused as the item wouldn't fit in my small car and my family live miles away. I no longer had the delivery box as it was damaged when it arrived and I had further damaged it upon opening it. I told them this and they said they would send another box and would contact me regarding when they had found a courier that could come at a weekend. I received an empty box a week later but it's too small for the item to fit in! I emailed them again advising of this and again, no reply! I then got another call today from them (3 weeks after the first call) saying that they wanted to collect the item and I would need to be in during the week. Again I told them I couldn't! I also only have one neighbour who is elderly and often out so I didn't want to burden them! They then said I had been fraudulent in accepting two of the same items (1- I didn't sign for the delivery and 2 - even if I had, how was I to know that there would be two items in the giant box?). They said that they didn't believe me that two items were in the one box and they said they must have sent me two boxes! I told them to check with the courier that only one box was delivered if they didn't believe me and they said this was information the courier wouldn't know! They then said I had done nothing to advise them that I had received two of the same item and when I told them I had emailed them 3 times they claimed that they didn't receive any of them! I forwarded the email chain to them again while I was on the phone to them and double checked the email address with them but they said they still haven't got them! I told them they are being unreasonable as I had tried to resolve it and they were trying to inconvenience me for their mistake and they are calling me back later with a 'resolution'.
AIBU?