I really want this response from Asda to be sarcastic

[Snooks1971]

Sorry but I do love a bit of sarcasm, what do you think of Carlo’s response to my 2 rotten sweet potatoes with a sell by date of Thursday? Is it me or is the reply slightly over the top?
I really hope he is being slightly sarcastic with an attempt at being funny and not genuinely saddened by my experience of sweet potato gunge. Poor Carlo.
I’ve managed to get over the ‘distress’ of the incident fortunately

Who is the customer service troll guy?

I'd suffer distress if I had to eat a sweet potato.

Maybe write and ask how the growers select their potatoes and ask if there’s any reason why you were the recipient of the bad potatoes, like is the universe sending you a message etc.

Id hazard a guess that their emails are outsourced to India or somewhere. That flowery ott language sounds like the way they write sometimes.

What a shame I threw away a cucumber which had gone soft and had mould on it today. Was from ASDA too. I am sure Carlo would have had plenty to say about that.

"There is no amount that can compensate for the distress you felt about this"

That is too funny 😂

Distressed over rotten sweet potatoes?... Nah, a broken bottle of wine maybe!

A refund and £3 compensation for your distress? Pfft, Carlo and the Asda complaints team obviously aren't trying hard enough. Next time OP try Iceland.

On my last shop with them, they delivered a bottle of mayonnaise to me that was 11 weeks out of date. On calling to let them know, I was asked to email pictures of the bottle to them so they could investigate which I duly did. Their response to this included the following:

"To go some way towards making up for the inconvenience this caused you, I will be refunding the cost of the product back to you, which I hope is suitable."

Obviously I am overwhelmed with gratitude at receiving my £2 refund. Fortunately I had to wait several days for it to clear back into my bank account or I may have spent the lot in my excitement.

I hope this makes it way into the papers and Carlo reads it so he can see how much he's appreciated.

This is brilliant!

You would think the delivery driver had run over the family pet the way he is apologising!

But bless poor Carlo, being so "saddened" by your "distress" at this sweet potato slip up.

OP, maybe a reply along the lines of, "appreciate your concern Carlo I just want to know why. Why has this happened to me. Why did I have mouldy sweet potato? Why Carlo? I simply need answers. The trauma this has caused is insurmountable. And I do want it Carlo. I want to know why I was on the receiving end of your mouldy produce "...

((cos quite frankly I'm already over invested in this and would love to see another message from Carlo just to see what he says.))

Haha

I got a similar response from Tesco when I complained about non sticky glue sticks.

"We appreciate that it must have been very distressing to find that your glue sticks weren't sticky......"

Well let’s be honest, there’s nothing more distressing than a rotten sweet potato

I see your rotten sweet potato and raise you an over-ripe avocado.

Carlo is perhaps a frustrated opera composer?

That is excellent customer service from Carlos.

I love the customer service guy, so funny!

I once complained to Sainsbury about the lace on my new knickers falling off
They gave me £10 in nectar points and some comment about treating myself to some new knickers and not to worry about returning the faulty ones because, well. That’s just not right

I proper LOL’d

That's so badly written there's no way it's a template. I think Carlo has English as a second language.

@Bananashake Customer Support guy is on FB. Don’t know how to link from it, so i’ll include a photo to help you locate the page. I only came across it the other day, basically a guy set up a FB account called ‘Customer Support’ and has answered a few company complaints on their behalf. It’s a brilliant read!

That's so badly written there's no way it's a template.

If it is, whoever wrote it needs to be moved to a different role.

I wonder if these OTT replies are 'a thing' some of the larger companies do now. I received a very similar reply from DHL a few weeks back after complaining about them trying to deliver my parcel to the wrong house. They even went so far as sending me a personalised apology biscuit a few days later! That was a new one on me

i work in customer service and it’s the kind of thing I’d say only if we’d done something truly horrific that money really couldn’t make up for and I would be offering significantly more money than £3!

But bless Carlo and his concern! Tbh I think he’s more saddened by the whole thing than you and you should probably let him keep the £3 he’s probably lost loads of sleep worrying about your rotten sweet potatoes!

I agree with PP his English is likely not the best and he probably nicked a response that someone else sent for a driver running over someone’s beloved pet and amended the key words because more sorry is always better right?

stefoscope I must suggest personalised apology biscuits to my employer! was it just one biscuit or a packet of them? Was it personalised for you or the company? So many questions!

Hilarious. Sounds like some of my emails I write for SEN children’s education to the LA. I’m quite PA in a sarcastic way, only once did someone seem to realise and raise me a OTT response.

However a data access request to the LA has yielded their honest behind emails on me.

Awwww good old Carlo being all overly excited about helping you, like an eager puppy dog!

I must say ASDA home delivery drivers have always been very friendly and cheerful when they deliver to us, I did wonder if it was some sort of Americanised training of being super happy and friendly to the customer.

However a data access request to the LA has yielded their honest behind emails on me.

It's amazing what they write about you when they don't think you'll read it. I'm thinking of framing some of the emails our LA officers wrote about me.

I'd love to hear what Carlos really thinks about the sweet potatoes