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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

to be pissed off that amazon is using hermes to deliver my parcel

73 replies

BeerandBiscuits · 02/09/2019 10:05

Amazon Prime has always been great, I get a lot of deliveries and never any problems. Until now.
Parcel was to be delivered on Friday and Hermes would be the carrier.
I decided to wait in for delivery as it was Hermes and driver might not be able to work out the unattended delivery place (side door to garage).
3 days of waiting around later, still no parcel. Had emails saying they've attempted delivery twice and I should contact them, HOW IN HELL AM I SUPPOSED TO DO THAT?? Chat doesn't work, phone just refers you to online help and cuts off.
They're lying about the attempted deliveries and I want to ask why.
Amazon tell me there's a problem at the carriers distribution centre, profuse apologies ++ and £5 voucher given.
Latest is email from Hermes saying there's a problem with my address and the driver couldn't find me. Amazon gave them my address and its correct.
No wonder hermes make it impossible for people to contact them, they'd be inundated with apopleptic people Angry

OP posts:
CuriousaboutSamphire · 02/09/2019 16:00

Spare eme a thought... I have been sat here for 2 hours as my DPD parcel has been 1 stop away .. until suddenly the driver had a few more deliveries to make... I need to go out and something I need to take with me is in the bloody parcel!

Watching him do the GPS dance around my address is sodding infuriating!

JamOnTheCarpet · 02/09/2019 16:02

The best way to avoid it is to check it's being fulfilled by Amazon, rather than a marketplace seller.

Mine was sent my Hermes, but was bought and fulfilled by Amazon. This is the first time for that, so it could be new, but buying direct from Amazon doesn't guarantee avoiding Hermes anymore!

Friolero · 02/09/2019 16:04

Hermes are terrible, they seem to have lost my parcel, which was supposed to be for next day delivery. The tracking just says it's been delayed and will be on the move within 24 hours. Well that's a long 24 hours as it's been saying that for 6 days now.

Original poster
BeerandBiscuits · 02/09/2019 16:23

Daren't even go to the loo as tracking shows delivery is immenent. I really want to catch the driver and ask what's going on.
Although won't get my hopes up as same thing happened Fri and Sat, then it all stopped and told me delivery was unsucessful as I wasn't in Angry

OP posts:
Zakana · 03/09/2019 10:25

@BeerandBiscuits did your parcel turn up unscathed, delivered by Herpes? Need to know now!

berlinbabylon · 03/09/2019 10:31

Not unreasonable at all OP. You should be able to choose your courier when you order, if the retailer doesn't use Royal Mail. At least with Royal Mail I know I can go to the local sorting office if I am not in. Other companies use things like Argos, collect+ etc which can also be convenient. But there should be a range so you can pick the one that suits, even if they charge a little more.

I don't really like Amazon's own service as you don't know when they are going to come, whereas I know to within 30 minutes or so when my postman will arrive.

SpinsterOfArts · 03/09/2019 10:58

YANBU. I had this recently with an Amazon package. The day it was due to arrive, Hermes' tracking service said there had been a delay and I wouldn't get it until the next day. The next day, it was updated to say that they'd tried to deliver and I hadn't been in, which was a complete lie as I was at home all day - and no attempted delivery card was left. The day after that, Hermes claimed that they'd tried to deliver but I'd refused the package and so they were sending it back to Amazon.

Utter nonsense. When I complained to Amazon, they said that Hermes couldn't possibly be lying and perhaps someone I lived with had rejected the package. I had been indoors, alone, all day.

At least I got a refund.

OhLookHeKickedTheBall · 03/09/2019 11:19

Our local Facebook group is full of pictures of people's doors where Hermes have pictured someone else's door as a delivery place. Parcels are normally reunited with their owners via this method but it shouldn't be that way. I wonder if that's why there's so many failed attempted deliveries when people are home, because the couriers aren't going to the actually addresses. More often than not they're not even similar addresses. We used to have a really good Hermes driver but she's been taken ill and it's gone to pot. Our DPD lot are good though here. I try to avoid anything that comes via Hermes if I know that's the method.

Rezie · 03/09/2019 11:24

I avoid ordering from a y online retailer that use Hermes. Yet to have a good experience. Unfortunately it's not always clear what company they use. If Amazon is starting use them more widely then i need t figure something else out. Shame.

Original poster
BeerandBiscuits · 03/09/2019 12:58

did your parcel turn up unscathed, delivered by Herpes?

Yes!! At 8pm yesterday. Three days of hanging about waiting finally over. Never again, will continue to shop with Amazon but if I order something and Hermes is the carrier will cancel the order and tell them why.

Driver looked exhausted and I felt sorry for him having to work for such a crap company.

OP posts:
nitgel · 03/09/2019 12:59

my hermes driver is really good, they aren't all rubbish!

Original poster
BeerandBiscuits · 03/09/2019 13:09

my hermes driver is really good, they aren't all rubbish!
I don't think the drivers are rubbish.
It's the company that's crap, trying to cut corners and offer a cheaper service than competitors. Drivers are given an impossible workload so stuff doesn't get delivered on time.

OP posts:
22Giraffes · 03/09/2019 13:15

My Hermes guy is great, always turns up around the same time and actually knocks on the door and waits for you to answer which is more than can be said for a lot of couriers! (I know they are under immense time pressure but sometimes they won't even give you 10 seconds to get to the door!)

Original poster
BeerandBiscuits · 03/09/2019 13:44

Perhaps reliability of deliveries depend on where you are on the driver's route.
Our usual Amazon drivers arrive between 11 - 12 md and there are never any problems.
Hermes is always late in the evening, so more likely to have run out of time and not be able to deliver.

OP posts:
Chouetted · 03/09/2019 13:50

My DPD guy is really good. I wish I could clone him.

Hermes are a total roulette. Not professional at all.

underfall · 24/02/2020 17:44

I didn’t realise Amazon were using Hermes. I get Amazon orders sent to the local click-and-collect place.

Unfortunately, I now have to return an Amazon Prime order and have discovered that in order to send it back, I have to trot to the library to get “Hermes” labels printed, and then take the parcel to a “Hermes Drop-off” at a Londis store miles from where I live. Grrr. Last time I’ll order from Amazon! I’m wondering now what I can do if Hermes refuses to accept it or, worse, accepts it and loses it.

tiggerkid · 24/02/2020 17:51

Never had issues with Hermes in my area, so can't complain about them.

BewilderedOwl · 24/02/2020 17:51

Never had a parcel delivered by Hermes be on time, awful company.

FizzyIce · 24/02/2020 17:58

I’m having a similar issue but it is actually amazon prime . Since before Christmas the drivers struggle to bloody find our house .
The pin on the map system they use is in the wrong place so they always have to call me and I have to direct them.
Doesn’t happen with ds’s parcels though, just mine and dh’s ! We have to keep telling them to use google maps instead , it’s so frustrating

FizzyIce · 24/02/2020 18:00

Have to add that our Hermes guy is great but the Yodel bloke always turns up really late , was 9:30 the other night ! He’s nice enough though

RedSheep73 · 24/02/2020 18:02

I would never willingly use Hermes, we've had too many problems. Although one of the local couriers is great, if you don't get her you can kiss goodbye to your parcel.

Aroundtheworldin80moves · 24/02/2020 18:03

Ive found all the companies to be equally bonkers. In the last few months, Amazon, DPD, Hermes and Parcel Force! Have sent messages saying they can't find our address .. often with a picture of the front gate of the Army camp we live in. In other words... They couldn't be bothered to get out their vehicle, walk into the guard room, sign in, then continue to our house.

Amazon, however, did manage to deliver a parcel during Storm Ciera. However they decided that the BBQ was a sensible safe place to leave the parcel.

Sarcelle · 24/02/2020 18:06

Is there a way of telling who the carrier will be when you buy something off of Amazon?

underfall · 24/02/2020 18:17

Yes they’re all as bad as each other. I ordered from a John Lewis, paying extra for named-day delivery in the hope of actually receiving it. I waited in, watching and listening, and eventually heard the “Sorry we missed you” card being slipped through the letterbox. I flung myself down the stairs at breakneck speed and just managed to catch him before he could get away! That was DPD.

I did have the satisfaction of emailing JL to complain, even though of course complaining got me nowhere. I’m resigned now to only ordering from JL if click-and-collect is available.

MrsWolf2 · 24/02/2020 19:36

Hermes, DPD and Yodel can all marry each other and live crappily ever after.

Hermes supposedly attempted a delivery once and uploaded a photo to prove they had tried. It was a photo of the the fucking co-op about a mile away.