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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To be annoyed at these posts?

50 replies

healththrowawayx · 01/09/2019 14:56

I have some cosmetic treatments at a salon. I told them that I didn’t want them to take photos of me when they randomly pulled their phones out - they said that they wouldn’t post them but wanted to build their portfolio. They then said that anything they may post would be completely cropped to just show the treated areas only.

Since then, they have actually posted a ridiculous amount of videos/pictures of me after said I didn’t want them (around 15?) Before/after photos of my full face, videos featuring my entire face, its like they sneakily filmed the entire time I was there. They have posted everything from videos of the actual procedure to me just chatting to someone during the consultation! I have told them to stop and take them down - they kept the worst video up along with about 5 photos, and then posted another new photo of me from behind🙄

Aibu to find this unprofessional and rude as I have already explained that I feel uncomfortable? I know they want to advertise/gain clients. But I am not getting paid by them to use me to advertise their page, and I’m not getting discounted treatments in return for them using my images. (They offer a ‘model’ scheme for ‘influencers’ where they do.)

OP posts:
Kplpandd · 01/09/2019 15:18

Yanbu message then and ask them to take them down.

Bibijayne · 01/09/2019 15:47

Are these on Facebook? If so, report the images. They really shouldn't have taken/ posted them without your consent. You were there for a private treatment. That really needs a consent form signed.

ThanosSavedMe · 01/09/2019 15:49

Tell them you’re seeking legal advice

Original poster
healththrowawayx · 01/09/2019 15:53

I can’t seek legal advice, can I? I thought that whoever photographs an image owns all copyright to that image and can do what they like with it, and the person actually in the image has no rights?

It was posted on Instagram which automatically posts on all their other social media too, so yep fb included.

OP posts:
helpmeiamatoad · 01/09/2019 15:54

As you have already asked and been ignored (twice) I think you should put a complaint in writing to the company

Cantthinkofanythingrightnow · 01/09/2019 15:55

Report to Facebook and tell them you are seeking legal advice. Also leave bad reviews online. Have you spoken to the manager or is that the person doing this? Is the treatment something they have to be licensed, is there a professional body involved?

I would be furious, you've paid for them to completely violate your privacy.

Drum2018 · 01/09/2019 15:55

I agree, tell them you are seeking legal advice. That may make them take them down. I'd be furious. And of course I'd never go there again.

Cantthinkofanythingrightnow · 01/09/2019 15:57

That's for pictures taken in a public place for example street photography. These were taken in a place of business. I would leave clear and repeated complaints on all their social media feeds about how bad their customer service is, they'll soon take them down.

RoryGlory · 01/09/2019 16:01

When I had cosmetic surgery I had to sign a consent form for my photos to be taken and potentially share with new customers.

Legally there must be something where they have to get your permission?

Waffles80 · 01/09/2019 16:04

Nooo. It’s not a copyright issue, it’s a privacy issue.

In a private space, you have a reasonable expectation of privacy. If you’d had the treatments on the street then any Tom, Dick or Harry would be able to post them wherever they like. But you didn’t. You had the treatment in a private space and they have no right whatsoever to publish them. Tell them you are seeking legal advice for invasion of privacy.

Alsohuman · 01/09/2019 16:05

I worked in a field where we needed to use pictures of patients. We used to ask them to sign a release form without which we couldn’t use their images. Threaten them with legal action, they’ll soon take them down.

FabulouslyGlamorousFerret · 01/09/2019 16:10

That's absolutely shocking 😱

Reporting to the company, if it's an independent salon isn't going to make any difference.

Could you post on their page stating that you asked NOT to be photographed and could they remove the images, gives potential customers the heads up at what twats they are.

Original poster
healththrowawayx · 01/09/2019 16:13

Actually I did sign a consent form for my first treatment (not subsequent ones) it was just a basic one and I don’t think it mentioned anything about photos. But then again, it could have as it’s been a while since I saw it.

OP posts:
Original poster
healththrowawayx · 01/09/2019 16:15

I have asked them to remove the photos (again) and not post any more in the future. Will see what they do next. This has certainly put me off going back, not sure if I’ll leave a bad review just yet.

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Original poster
healththrowawayx · 01/09/2019 16:15

By first treatment, I meant visit. I definitely didn’t sign a consent form for the visit where they filmed in full

OP posts:
dollydaydream114 · 01/09/2019 16:20

They should absolutely not be posting any images of you or your treatment without your consent. Check your consent form if you can but this is extremely unprofessional behaviour from them.

Alsohuman · 01/09/2019 16:37

It’s very unprofessional but, if you’ve signed a consent form, you’re on shaky ground. I don’t imagine the form specified the particular images that could be used or when they were taken.

Original poster
healththrowawayx · 01/09/2019 16:38

I don’t have a copy of the consent form nor is it on their website. However there’s nothing on their website about rights to take/post images, and they haven’t mentioned the consent form in previous conversations about the posts before. Therefore I don’t actually think the consent form mentioned anything about photographs - just my consent to undertake the treatment and the risks involved

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Totaldogsbody · 01/09/2019 16:45

Personal photographs are covered under the data protection act so I'm sure you could sue or report them for breaking it.

SDTGisAnEvilWolefGenius · 01/09/2019 16:47

@Alsohuman - I think that the consent form the OP mentioned was her giving consent for the treatments, not a release form for photos. If it didn’t specifically mention the photos, then she is not on shaky ground at all.

blueluce85 · 01/09/2019 17:14

You would be perfectly reasonable to ask them for a copy of the consent form you signed.

I echo the others thought.... Tell them that you are seeking legal advice and WILL post about this situation on SM and warn potential customers about their privacy issues

Alsohuman · 01/09/2019 17:16

Yes, I didn’t realise the consent form was just for the treatments. I’m wrong.

slipperywhensparticus · 01/09/2019 17:17

I would repeatedly report to facebook and leave a review state your happy with the treatment BUT and detail what they have done since

Original poster
healththrowawayx · 01/09/2019 17:28

Haha, that’s another thing - I’m not actually happy with the treatment so it’s extra frustrating that they keep posting me and ignoring my requests to remove the posts. Hate to think how they will handle my concerns about the results.

I definitely didn’t sign a release form, it’s just filler/Botox so you wouldn’t typically be asked for one.

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purplepoop · 01/09/2019 17:31

Stop going? If you’re unhappy.