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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To be annoyed at these posts?

50 replies

healththrowawayx · 01/09/2019 14:56

I have some cosmetic treatments at a salon. I told them that I didn’t want them to take photos of me when they randomly pulled their phones out - they said that they wouldn’t post them but wanted to build their portfolio. They then said that anything they may post would be completely cropped to just show the treated areas only.

Since then, they have actually posted a ridiculous amount of videos/pictures of me after said I didn’t want them (around 15?) Before/after photos of my full face, videos featuring my entire face, its like they sneakily filmed the entire time I was there. They have posted everything from videos of the actual procedure to me just chatting to someone during the consultation! I have told them to stop and take them down - they kept the worst video up along with about 5 photos, and then posted another new photo of me from behind🙄

Aibu to find this unprofessional and rude as I have already explained that I feel uncomfortable? I know they want to advertise/gain clients. But I am not getting paid by them to use me to advertise their page, and I’m not getting discounted treatments in return for them using my images. (They offer a ‘model’ scheme for ‘influencers’ where they do.)

OP posts:
Original poster
healththrowawayx · 01/09/2019 17:40

I will, these events have occurred after my latest visit

OP posts:
WaggingKnife · 01/09/2019 17:41

They are making money by using your image and likeness, I believe they need to seek your consent and you can withdraw it at anytime. We were recently told this when a photographer took photos of clinical procedures at work.

Sallyseagull · 01/09/2019 17:44

I would be commenting under all pics/videos etc that they were posted without permission and leave a bad review for them about your entire experience.

Craftylittlething · 01/09/2019 17:47

I’d speak to trading standards at your local authority. I’d also comment on every single pic/ film that they were posted without consent and you’re not happy with the service. I think that would do the trick.

OtraCosaMariposa · 01/09/2019 17:48

Agree with commenting under the photos. Nothing abusive, just "Please remove this as you do not have my permission to use this image".

WaggingKnife · 01/09/2019 18:06

Do they use an online system? That might be the best place to leave a review like

“I had previously enjoyed this salon until the people who work here posted multiple photos of me during my treatment without my consent and refuse to use them. This is an invasion of my privacy.”

This is the place (along with google/yelp reviews) that they are least likely to be able to delete comments.

I go to a salon for treatments and they will ask if they can take photos or if I post something to Instagram they will message asking if they can use the images on their page. They have never posted anything without permission.

WaggingKnife · 01/09/2019 18:07

*refuse to remove them

reginafelangee · 01/09/2019 18:16

GDPR

They are a business and they are using photos without your consent for marketing purposes.

You can download template complaint letters from
Information Commissioners website

MisterOnion · 01/09/2019 18:24

yanbu, I'd be uncomfortable with this too, but personally I wouldn't have said anything if what I'd asked not to be posted, were. I'd have just accepted it.

Coming from someone who works in a salon, when a client doesn't want pictures, it can be frustrating. The only way to gain more clientele is to photograph current work, especially if aesthetics are involved as it's not cheap and would never be used solely to advertise. The only advertisement is if someone has had the treatment. I guess the point I'm trying to make, is try to be a little more understanding, they're only trying to make a living.

Though, if it were me and someone had specifically asked not to be posted, I would have respected my client and not posted content.

Waffles80 · 01/09/2019 18:32

@MisterOnion then in that case, salons should offer a discount / extra treatment as an incentive. Don’t expect a customer paying £££ for treatments to be ok with their face being used for promotion.

Darkrainbow · 01/09/2019 18:42

Yes, you should typically be asked for explicit consent for publication of photos for filler & botox! I take photos for records, if you don't agree to them I won't treat you for medicolegal reasons but they do not go anywhere other than your record without your express consent. I have a system that I can trace and remove all social media photos of you if you change your mind. Plenty of people are happy for me to post their photos without having to be so sneaky!
This is actually a breach of patient confidentiality let alone anything else, I'd be threatening to report them to their governing body. What type of health care professionals are they?

Original poster
healththrowawayx · 01/09/2019 19:42

Lol they just sent me a bitchy email back. They’re not deleting anything that they deem as ‘unidentifiable’. And by the sounds of it, they are going to continue posting images of me.

OP posts:
Original poster
healththrowawayx · 01/09/2019 19:45

I want to leave a review, can anyone help me draft one?

OP posts:
Waffles80 · 01/09/2019 19:45

Were you specific about seeking legal advice? Have you commented under their posts? What did they say?

Waffles80 · 01/09/2019 19:51

I am really disappointed with the dishonest way this salon have treated me. I paid for a course of treatments, for the considerable cost of £££.

Aside from the fact the treatments were far from adequate, the salon have used private images of my treatment to promote to others.

I was very clear that I did not want to be photographed before, during or after treatment. But the therapist continued to photograph me.

I explicitly refused permission to use the images - which I see as deeply personal - on their social media pages. Yet several images of the treatment and consultation have been shared publicly. I am extremely upset that private images of a treatment I had with the full expectation of privacy have been shared to their numerous followers.

I emailed the salon to request the removal of the images. I feel hurt and embarrassed that such personal images have been shared.

When I requested for the second time that the images were deleted, the salon replied. Here is their reply:

Evidently, they really don’t care about their clients. I would urge anyone considering any treatments here to seriously think again unless they’re happy for their privacy to be totally ignored. I am seeking legal advice on how to pursue this.

LIZS · 01/09/2019 19:56

Unless you signed an image release or consent form you are entitled to request them not to keep or use your images. GDPR means that they should only use them for a specific purpose of which you were aware and time frame, even if you consented.

Sugarplumfairyfartface · 01/09/2019 20:16

Do all of the above and if all else fails go to your local paper rather defeats the object of being unidentifiable but think this salon needs to be named and shamed and forced to remove the personal images of you that they have no right to use

MisterOnion · 01/09/2019 20:17

@Waffles80 so discounts should be given at every appointment? How are people supposed to make a living if they
a) can't advertise their work
&
b) give discount for anyone they do use as advertisement (99% of the time)?

I completely agree with OP, they should not have used her pictures and videos, they should have absolutely respected her wish. But no way would I offer an 'incentive', as I'd be offering said incentive to everyone that walks into the salon!

Waffles80 · 01/09/2019 20:58

No, @MisterOnion. That’s not what I said. If they want to advertise a service / treatment, then offer a discount to a client willing to be photographed. Surely a therapist doesn’t need to photograph and share on social media every single treatment they do, all day, every day? That would be ludicrous.

MisterOnion · 01/09/2019 21:57

@Waffles80 every treatment I give, I take a photo and video. I share a lot of them. While you find that ludicrous, people running their business see it as advertisement. How else are we supposed to build clientele? I would never take a photo/video on the basis my client didn't want me to. But 99% of my clients are fine with it.

willdoitinaminute · 01/09/2019 22:16

Mister onion you are risking a massive fine if you have not sought explicit written consent for any image you use. If you are GDPR compliant you should already be aware of this. Simply asking your client for permission is not sufficient and keeping an image on your phone is also not allowed

NitrousOxide · 01/09/2019 22:16

How on earth could they say a photo of your full face is unidentifiable? Confused

MisterOnion · 02/09/2019 01:13

you are risking a massive fine if you have not sought explicit written consent for any image you use

I think you will be surprised at the sheer amount of anyone working within the hair or beauty industry that are at risk of that very fine.

CTRL · 02/09/2019 01:41

I think the best thing would be to ask them first to remove the images...

Sad that everyone automatically jumps on the “Lets sue them” bandwagon nowadays

Waffles80 · 07/09/2019 16:11

@healththrowawayx have they responded and taken the pictures and video down yet?

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