Burns from Costa coffee

[Ebad9518]

Well, a cup of tea.

Been on holiday all week, it's been lovely. Although accomodation was pretty sure. We had to change our bed sheets due to a period stain in my side and a rip on DPs side, as one example.

Going to leave today and got coffee and tea from the restaurant who serves Costa coffee. Just given a cup for the tea which was very full. Stupidly didn't ask for another cup or a holder despite thinking this was going to be tricky. Picked it up from the lid to walk away, not quite on the lid but holding on the top iykwim. The whole thing crumpled in my hand and burnt me. I tried not to drop it but had to because of the pain. Thankfully it didn't get DSS. Went to the till and informed the girl that I was very sorry but I'd dropped it and she literally sighed and rolled her eyes. Another woman stepped in and was like 'as long as you're alright' which I absolutely wasn't. She made me another tea despite me protesting as I just needed I've on it. Managed to keep my shit together until I got to the car. Thankfully had I've packs in the cool bag and have had to sit for 3 hours in the car with a bloody ice pack on it. I've birthed a child bit fuck me the pain. Thankfully it's calmed now but i feel so pissed off at this girls reaction. I've worked in customer service for years and hers was awful.

So aibu to be so pissed off?

I've also just burned myself on holiday (not Costa and not a scald, a dry burn). It was bad so I had to see a doctor about it, who has told me off for using ice because it might have made it worse. In fairness to me, I had run it under water for 20 minutes, as recommended, and was just using ice to hold it between the accommodation and the doctor's surgery to keep the pain at bay until I could get it seen. And I wasn't holding an ice cube directly on the skin, I had it wrapped in a flannel. Turns out that's still a bad thing to do. Public information message from the injured here: never put ice on a burn.

Maybe these coffee shops need signs saying 'Only customers with a minimum IQ of 80 welcome.

We have a café in our building. I took calls two weeks running from the same lady (recognised her voice). The first week she complained that the coffee was too cold and didn't stay hot long enough to drink it while you talked. The second week she complained it was too hot and they should tell you when they handed the cup to you that it "might be hot". I recommended she tried one of their smoothies...

Maybe these coffee shops need signs saying 'Only customers with a minimum IQ of 80 welcome.’

Please don’t make comments like this. It’s pretty insulting to people who actually do have a low IQ through learning disabilities etc. There are plenty of other ways to insult the op.

It is a legal requirement to fill in an accident report and Yes she shouldn’t have rolled her eyes.
However tea is hot. You were holding it by the lid, who does that. of course you were highly likely to drop it. I don’t see how that’s anyone else’s fault. It’s “lucky” it only fell on your hand and not on child.!!

Please don’t make comments like this. It’s pretty insulting to people who actually do have a low IQ through learning disabilities etc. There are plenty of other ways to insult the op.

It's really not

McDonald's coffee was served at a temperature between 180 and 190 degrees Fahrenheit. That was 20 to 30 degrees hotter than the coffee served at most other restaurants; This temperature range was indicated in its operations manual.
. In the 10 years before the case, more than 700 people who were scalded by coffee burns made claims against the company. But McDonald's never lowered the temperature of its coffee.

• I think Stella Leibech did the right thing, getting them to change their policy.

It's really not

If you put up a sign excluding people with IQs lower than 80, you will exclude almost all people with Downs.

OP definitely seek medical advice! As PPs have already said burns to the hand should always be seen, ditto burns that blister.

The McDonalds case is a really good example of a global corporation spinning a story to make it seem like a completely frivolous claim. The woman in question got the coffee from a drive-through, and at the time of the accident the car was actually parked. The accident happened because she removed the lid to add sugar and spilt the coffee over her legs. McDonalds were totally in the wrong to serve coffee hot enough and the woman didn’t do anything wrong.

Hot enough to cause third degree burns, I meant.

And I totally agree that there is a lack of public awareness about how to treat burns at home, and when to seek medical advice.

Lots of useful info here: www.nhs.uk/conditions/burns-and-scalds/

Ice-pack is really not the best way to treat a scald - you should have run it under cold water for at least ten to twenty minutes.

That McDonalds case is awful, I suggest actually reading about it rather than just spouting headlines and rolling eyes. The water was way hotter than it should have been and she got absolutely horrendous burns from it that required a huge amount of treatment.

www.caoc.org/?pg=facts

If you put up a sign excluding people with IQs lower than 80, you will exclude almost all people with Downs.

It's ok I will not be putting up the signs and neither will anyone else I'm sure

And she was a passenger in a stationary car, not driving. But hey, who needs facts eh? Better just to half (wrongly) remember a headline from years ago and declare it as fact.

I am not sure what changing the sheets has to do with the matter in hand - do we really need to know there was 'a period stain' on the sheet?

I’m sorry op but you haven’t handled the tea safely (done that enough times with coffee myself!) and haven’t alerted the server that you had in fact hurt yourself... she is a human she can’t have just known. Hope you’re not suffering too much, and if you are please please please go and see your doctor to see if you require specialist burns care.

It wasnt a costa coffee cafe. The brand of coffee they serve is costa.
Ah ok, letter to the manager of cafe instead then.

It's like those people who pick up candles by their lids then wonder why the fall and break . They have signs in the candle shop to alert people to this .

In costa the things that go round the cup are with the sugar so you help yourself.

… and yes, try to get a young girl in the holidays sacked why don't you?

What has 'period stained sheets' got to do with it? Ick.

Why did they assume you were alright when you were standing there with tears rolling down your face?

Eye rolling is not professional. It shows a lack of concern for the customer. I work helping all sorts of people from extremely posh and entitled to normal joes. All of them can be gits. The entitled especially, but had a situation like the OPs ocurred I care not fuck all whether its the customers fault, I show concern even when it's extremely trying to do so. Its doesn't take much of a brain to ask "did you spill any on yourself?" or just to say "oh so sorry".

That said, perhaps her training was insufficent in which case it is not so much her fault but managements.