Where should I buy a washing machine if I need excellent customer service to install the washing machine and to take the old one away?

[OhioOhioOhio]

And. Any particular model you would recommend?

John lewis. Samsung ecobubble.

Me and my extended family all use AO .com these days for household appliances

Not a Hoover one ao is brilliant

John Lewis every time. Best customer service.

Appliances Online - AO.com

We’ve used them for years. The customer service is great.

John Lewis x100

AO

John Lewis all the way.

I had a terrible time with Washing Machines ending up buying a new one every 18 months or so & spending most of that time without a working one, so I bought a John Lewis own brand one purely on the basis that they have a longer guarantee than most brands.

They delivered, installed, took all the packing away with them (& the old machine) were polite & efficient about the whole process.
Five years later, the same machine is still working in my kitchen.

When it breaks, I will be buying another John Lewis machine.
I'm not even wasting my time considering other brands.

Euronics, look at the deals, and they will advise you on the phone if you want. Bosch tend to come out well in Which reports, and often rinse better than most others.

Have had bad service with John Lewis and AO, both on more than one occasion with washing machines and other white goods, AO in particular were appalling with installations and (once) failed to do the job and (second) flooded the kitchen and blew the electrics.

Read the reviews on the Samsung EcoBubble by using the search words 'bouncing around the room' 'banging' and 'moving about a lot' before buying one. Euronics kindly tried to fix our new one twice before taking it away and replacing it with something else that stayed in place (Bosch), and they didn't flood the house either.

Avoid AO. Terrible customer service, they failed to install a washing machine when I had paid for it, left it in the middle of the kitchen, so we couldn’t use the kitchen. Refused to call the office to check I had paid for the install, when I explained me and DH are disabled and couldn’t install it ourselves, then lied about going to the van to call the office after all, and just drove away leaving the front door open, so my four year old could have wandered out into the road.

Use John Lewis. At least they use half-decent people.

I’ve always had great (and very fast) service from AO.com. John Lewis are good but slower.
Google for a discount code before shopping at AO - you can usually get 30 quid off a 300 pound spend or similar

ao.com.

Fab service.

Euronics whichever is your local one. I'd not buy a large appliance from anywhere else now, our two local ones you can choose the delivery day/time and they turn up when they say they will no fuss no hassle and it's all sorted out super quick. Unbeatable service in my opinion.

Oh, I just recently bought a new washing machine for my dad from Euronics, I think it was a Blomberg. Which Best Buy at any rate and comes in a few sizes. About £400 Just the standard 6kg one for dad, I really like it (he's 94 and I do his housekeeping for him) I'd happily buy one for myself. It has the 30 minute quickwash programme, you can set the wash temperature/spin speed yourself as well as all the set programmes that take about 2 hours.

Always use AO. Always been great.

Appliances Online are terrible, never again. They tried to install a WM with no tools (had to lend them some) and then damaged floor dragging the old one out.

Complained with evidence of damage and got nowhere. Had to get plumber to redo wm installation.

Am a landlord with several properties so always buying appliances. Never had an issue with curry's, touch wood.

Currys, I've had their installation people to deliver & fit an oven & hobs & they were brilliant, made no mess, I got safety certificates for the gas & electric & they didn't cost any more than having a private fitter do them.

It seems I am not alone in having shit service from AO, several more of you on this thread.

I used them 3 times. First time they were good, sadly the machine was crap and only lasted 3 years.

Next time they flooded the kitchen but sent someone fairly quickly to sort the bodged installation so on that basis gave them another chance and they well and truly blew it. Both of the failures were English guys and all of them were incredibly lazy. The ones that did a good job and the one that came to fix the flood issue were not English and were hard working and efficient. Seems to be a theme.

I don't understand why they don't check out the people they employ for competence before letting them loose in people's homes.

I've got a hoover one from curry's.

The team were fab. Unplumbed and took away the old one then installed the new one

I've always had good experiences with currys

Euronics. More personal service instead of shoving it in through the front door and legging it.

Agree with tolleshunt. Same experience. They said it wouldn't fit. 2 big blokes. After they left and at 32 weeks pregnant I had it in and fitted....

John Lewis . Always .
Curry’s fitted a previous machine. I paid extra for early delivery and to have it plumbed in. They. brought the machine, plumbed it in , and left . The first time I used it it completely flooded the kitchen.
The men from Curry’s came back a couple of days later to fix it but they wouldn’t refund the money I had paid for early delivery despite the delay in having a working machine. They weren’t interested in my complaints about all the work a flooded kitchen caused me.
When JL brought my latest washing machine they took the old one ( from curry’s ) out. The floor was totally black under the the old machine and the guys from JL told me they were shocked by how poorly it had been fitted .
Mine is a Bosch i-dos and I’m happy with it .

John Lewis.
We have a washer/dryer combo and they not only did the thing where they uninstall and take away but they diagnosed some pretty spectacularly bad electrical work, got another JL crew to drop round and fix and fit a new plug and they also made us some support strats for the washer so our wonky floor didn’t send it sideways.
Amazing service

I always hesitate to make such a public recommendation but have used a firm called Marks Electrical based in Leicester, but they deliver nationwide. You can do it all on the internet.

Have found them very good, and very fair prices too.

I think I was happy to connect the machines (it's only hoses and taps, and a waste pipe, and they are normally already there) myself, and one time it was a freezer so that just needed plugging in.

Just saying this as I can't comment on them connecting appliances, but found the delivery service excellent, and reliable, more than once.