Hamleys demo lady left dd 6 in tears.

[Bornfreebutinbiscuits]

Summer hols day out, theatre and hamleys.

Having fun trying all the toys on display and v small budget to buy a toy.

Older dd goes to lady for hand tattoo. I asked younger if she wanted one she was shy and said no. However once older has one she wants one. So she gets in position and very curtly lady says 'no. Its not a freebie for all children it's a demo. I can't do another child' no smiles, no kindness and she looked as hard as nails as dd face crumpled and starts to cry.

Not a big cry! In the past they have always dine both dc, in hamleys and harrods.
And we have actually brought the set into the past but it's the fun and part of the toy shop experience to have something done there!

Not the experience I expected from hamleys of all places. Or was she right!

YANBU she is a miserable old cow and in the wrong job.

Oh get over yourselves you lot! Bet if it was your kid you’d be fuming!
OP YANBU... Takes a cold hearted witch to speak to a child like that, and I bet if her boss was watching OP would not have had the same experience!
Hamleys pay their floor staff to give the children a positive interactive experience with the toys, purchase or no purchase. Reasoning for this is so that children will ask their parents to return to the store. Put plainly, that girl sucks at her job.

This ^
Those saying OP is BU entertaining her DC in Hamleys reread the OP

Not really. Very happy in my job with the shopping public, Many of my customers are very lovely. The op asked for opinions and has pages and pages of them. Some saying she was unreasonable and some saying she was perfectly reasonable,
You are perfectly entitled to your opinion and I am to mine.

HawaiianLion

Those saying OP is BU entertaining her DC in Hamleys reread the OP

This ^

How many times did you expect your ds to be shown, Alex?

FWIW, yanbu

She's wrong. She's being paid to give free tattoos (obviously in the hope parents buy the kit). It's not her place to decide who does and doesn't have a tattoo. She just does each child in the line til she finishes work.

YNBU
Those shops (harrods and hamleys) 'sell' themselves on being the whole experience if that's now the norm they have lost their only USP. Write an email stating your disappointment. If I were demonstrating even at a local fayre I would not treat siblings differently.

I think I would have asked to speak to the manager, surely they can’t just pick and chose children as they wish... that would cause all sorts of issues!

You had a demo, you all seen how it worked so there was no need for her to do it again?

You are obviously struggling with the fact that a lot of people think YABU.

How funny, I opened this thread thinking about the glitter tattoo lady in Hamleys.

We had a less than ideal experience at that stall on Wednesday last week, OP. YANBU

She's a grouchy old bat.

Did she refuse to tattoo your entire family, Philip?

FirstTimeToddlerMum

You had a demo, you all seen how it worked so there was no need for her to do it again?

You are obviously struggling with the fact that a lot of people think YABU.

The Mind Boggles

I did this job many years ago. I demo'd glitter tattoos in what used to be the "tantrum" lounge in hamleys. I was on £30 a day for ten hours and then commission of £1.50 per item sold AFTER I sold the first 20 units. It was hellish. You're being VUnreasonable. It's not a freebie.

I think those posters that think the op is being unreasonable don’t understand about marketing and brand value and probably also don’t frequent places that provide for those with high expectations. The op is being completely reasonable and if I had been in that position I would have summoned the manager immediately and gone mad. Those that don’t understand this situation cannot have visited anything more than toysrus.

...if you don’t like these jobs then don’t do them.

Completely incorrect assumption there.

I think those posters that think the op is being unreasonable don’t understand about marketing and brand value and probably also don’t frequent places that provide for those with high expectations

I would agree with this. What kind of twat makes a 6 year old cry in a toy shop for whom they are a representative?

You clearly don’t understand to think the op is being unreasonable. It’s a shit way to treat customers and future customers and If I was the store manager I would have gone mad too.

YANBU! Staff trying to sell to families shouldn’t behave like that, regardless of the policy. It’s bad for their brand. I used to work in a toy shop as a Christmas job as even as a temp we had drilled into us that we weren’t just operating tills we were selling the fun of a toy shop. Otherwise you could just buy it all on amazon! Write/tweet them, I don’t think they will have wanted this approach.

... aimed at heads the clouds

YABU. As others have said, it is a demo, not a freebie.

I would’ve said in a loud voice, ‘you’ve just missed out on a sale now.’

It's not Pretty Woman FFS

Where's the YABU button when you want one?
Whilst the shop worker may not have been all smiles and the 'oh go on then' that you wanted she probably wasn't quite as bad a you are saying, otherwise you'd have probably called for her supervisor etc. Chances are you wound your child up so much to get one that you made the situation worse. NOTHING in life is free.....