To want the cashier to finish serving me before serving next customer?

[Tootytata]

I was in the restaurant of a well known department store. I was paying for my food by card so paid via contactless. I stood there waiting for my receipt (assuming the cashier was going to give it to me). I didn't think our "transaction" had completed so I asked her where the baby high chairs where (baby strapped to me in carrier). She said "over there somewhere" pointing to a corner.

She didn't give me a receipt and proceeded to ask the next customer what items she had on her tray (I was still stood in front of the cashier at this point). I said to the cashier "can I have my receipt please?" The next customer then said abruptly "are you NOT finished?'" I should've said "no, I'm waiting for my receipt" but it was an awkward situation and her tone was rude so I didn't acknowledge her.

The cashier gave me my receipt and I left the queue. My mum said I should talk to the manager but I didn't think it was a big enough deal to potentially land someone in trouble. But she was supposed to finish serving me first before serving the next customer right?! And why did the lady in the queue after me have such an abrupt attitude?!

I needed my receipt because I ordered hot food. They were making it and bringing it to the table. In case things went wrong I wanted to be able to prove what items I paid for. No idea why I feel like I have to justify wanting my receipt! Thought it was standard to be given one!

In the shop I work in when a customer pays via contactless the machine doesn’t print a customer receipt automatically, only the merchants receipt. If they ask, there’s an option to re-print.
Nothing to complain over though.
Lady behind you sounded a little rude but sounds like you were faffing a bit and she just wanted to lay for her stuff. If I pay via contactless I never expect a receipt

Is your mum named Karen and does she have a short angled bob haircut?

I don't know which shop you were in but I was in M&S cafe at about 11 today and it was rammed! The poor women on hot drinks/till were rushed off their feet. While it's nice to have your every whim catered to, the queue backs up in no time if you faff around with receipts and store directions. I can understand her wanting to move on quickly. Customer was rude though.

Always get a receipt YANBU. The cashier was.

"Over there somewhere" is not the answer to the question "Where are the high chairs?" for starters.

What did you expect her to do, leave the till and go to get one for you? I honestly thinks some people on here are in a competition to see how many things can annoy you! Do you get stamps?

People seem to have a basic lack of understanding about how contactless works. The point is to speed up the transaction, therefore you don't have to input a PIN, and the till does not print a customer receipt unless you ask for it and the cashier presses an extra button.

I wish I had a quid for every customer who gets arsey because they don't automatically get handed a receipt. Also it's not hard to just say "Could I have a receipt please". Manners are free, as my granny used to say!

OP, you've made it into @mumsnetmaddness on Twitter!

I feel so old reading this thread! Courtesy and politeness have just been eroded from our society to the point where no one seems to see the point of it anymore.
But these minor abrasions in everyday life have an effect on our mental health. Perhaps a negligible effect if you’re in a period of resilience, and perhaps a more significant one if, for some reason, you’re not.

It doesn’t take much to smile and be polite. If staff are overwhelmed by customers, someone at the top is prioritizing their profits over the well being of society. That’s always been the way.

Personally I hate it in supermarkets when cashiers start putting my groceries through before the other customer leaves and I can put my trolley in place. I am a very efficient packer, but if you start before I can pack, it will pile up. And then there’s a huffy pause while I catch up. Why not pause, finish the first transaction, respect the customer instead of just their cash, and oil the wheels of society?

I do understand why the cashier makes the decisions they do, in the conditions of their work. My gripe is with the conditions and I’m sad that, as a society, we’ve lost our sense of the value of small kindnesses, so we don’t challenge the profiteers that short change us.

OP I don’t think you should speak to the manager. I think you should vote with your feet and spend your money somewhere nicer

Good grief!

The woman works on the till in a self-serve cafe... She is not a waitress in a restaurant...

She is hardly going to abandon the till to go and fetch a high chair.
And virtually no one (except people on business trips) want a receipt for food, so you should have asked during the transaction - which you didn’t...and when you did ask she gave you your receipt
I really don’t get your issue.

Annnnnd....The customer behind most likely gave out to you because you were taking an absolute age from the sounds of it...

Ffs! All these “old fashioned” types are what holds the rest of us up!

Contactless = quicker. And paper receipts are unnecessary when your bank app immediately shows the transaction.

Faffing around wishing for the good old days and bemoaning the descent of society into hell just pisses the rest of us off!

It is how it is. Get used to it and get over it!