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Original poster

To want the cashier to finish serving me before serving next customer?

60 replies

Tootytata · 08/08/2019 16:05

I was in the restaurant of a well known department store. I was paying for my food by card so paid via contactless. I stood there waiting for my receipt (assuming the cashier was going to give it to me). I didn't think our "transaction" had completed so I asked her where the baby high chairs where (baby strapped to me in carrier). She said "over there somewhere" pointing to a corner.

She didn't give me a receipt and proceeded to ask the next customer what items she had on her tray (I was still stood in front of the cashier at this point). I said to the cashier "can I have my receipt please?" The next customer then said abruptly "are you NOT finished?'" I should've said "no, I'm waiting for my receipt" but it was an awkward situation and her tone was rude so I didn't acknowledge her.

The cashier gave me my receipt and I left the queue. My mum said I should talk to the manager but I didn't think it was a big enough deal to potentially land someone in trouble. But she was supposed to finish serving me first before serving the next customer right?! And why did the lady in the queue after me have such an abrupt attitude?!

I needed my receipt because I ordered hot food. They were making it and bringing it to the table. In case things went wrong I wanted to be able to prove what items I paid for. No idea why I feel like I have to justify wanting my receipt! Thought it was standard to be given one!

OP posts:
NoSauce · 08/08/2019 17:01

Non issue. The cashier was a bit unhelpful but as she’s not on the shop floor I don’t think she’s expected to tell customers where items are, she’s there to take payment for food.

Please don’t speak to the manager. You could have coped adequately without a receipt should you have needed one.

stayfit · 08/08/2019 17:02

With you op, I am annoyed people don't give receipts as a standard, many times they make mistakes in orders if it's a busy times. It's easier to sort it if you hold on to your receipt. The lady behind you should wait till you finish. I'd just ignore rude people! I guess I would have complained in your position.

stayfit · 08/08/2019 17:06

All pp who say no to receipts have you never got a wrong item. Must say you are lucky. I was only handed a chicken sandwich and I am a vegetarian and the waiter insisted my order was correct and I must have forgotten (he asked are you always vegetarian)! Needless to say I made sure I lodged a proper complaint. Contact less or not I always demand a receipt. What if you developed a food infection won't you need a receipt to make a proper complaint for investigation?

DPotter · 08/08/2019 17:08

Card machines don’t automatically print a customer receipt for contactless payments, additional buttons have to be pressed. So you have to ask for one.

Mascarponeandwine · 08/08/2019 17:08

I always ask for a receipt, contactless or not. Even from Mac Donald’s. But then we keep a written log of all spends and the actual balance left, not the bank balance. Otherwise we’d plummet way into overdraft each month. In this way we stay above zero until next payday.

BeyondMyWits · 08/08/2019 17:09

The default for contactless in our shop is no paper copy for the customer. Customers like it that way, most people know contactless is supposed to be paper free and will ask (politely) if they want a copy of the receipt.

She thought the transaction was complete, and moved on to the next customer. You then asked for your receipt... she gave it to you... non issue...

probstimeforanewname · 08/08/2019 17:14

I am always asked if I want a receipt with contactless and I usually say no because purchases show up on my app straight away.

I got annoyed with a lady in the supermarket yesterday who decided to try to push me along. And I am definitely not a faffer. She was being a CF. But that was her fault, nothing to do with the cashier.

Cashier should have checked if you wanted a receipt, person behind needs to learn some manners.

Letsnotargue · 08/08/2019 17:16

I ordered some food the other day and they were bringing it to the table. When the guy asked if I wanted my receipt I said ‘yes please’ because 50% of the time the order is wrong and it helps solve things quickly.

‘Why, are you going to try and bring it back?’ was his response. I was a bit surprised, but wouldn’t think to raise it to the manager. When the order came out it was wrong, so the receipt did help in the end.

Sometimes people are busy and stressed, sometimes they’re not ideal for the job they’re doing. Would reporting it change habits all that much? Probably not.

probstimeforanewname · 08/08/2019 17:16

The cashier was a bit unhelpful but as she’s not on the shop floor I don’t think she’s expected to tell customers where items are, she’s there to take payment for food

I would expect someone working in a cafe to know where the baby high chairs were! Ideally they would go and get one for you but it's not always possible if they have to stay on the till.

YouLikeTheBadOnesToo · 08/08/2019 17:16

I’m not sure why this has bothered you enough to start a thread. It seems you’re making a really big deal out of 4 tiny issues.

The cashier thought you were finished & started serving the next customer. I would have assumed you were done too when you asked about the high chair. A misunderstanding.
The cashier forgot to give you a receipt. You asked for one, she gave it to you. Genuine mistake rectified straight away, making it a none issue.
You asked for a high chair, she vaguely pointed and said ‘over there’. Not great service, but it certainly isn’t something I’d be wasting my time complaining about.
The customer behind you was rude. You rightly ignored her and moved on with your day.

I honestly couldn’t be bothered to get myself wound up over this. I’m also really unsure what your mum actually wanted you to complain to the manager about, and even more perplexed about what she was hoping they would do.

Bahhhhhumbug · 08/08/2019 17:18

The cashier sounds under pressure to serve quickly. She is also not in control of other customers who clearly thought you were a faffer as she understood how the efficient system usually works and that now it was her turn. So first you were stood there like cheese at fourpence , then you asked about high chairs which surely a quick look round would've solved, not the easiest things to hide, then when you still stood there then asked for your receipt the customer behind had by then had enough.

probstimeforanewname · 08/08/2019 17:21

50% of the time the order is wrong

Goodness you must go to some rubbish cafes. Although to be fair DH and I were in a cafe last week, I ordered a ham and cheese toastie for DH and he got a chicken, bacon and ham panini instead. It was fine, he liked it, but it wasn't what he ordered. But it doesn't usually happen.

Actually I am beginning to think that you are right. Now I also remember having a set to with a woman in Starbucks at a service area because I ordered two small lattes and she tried to give me two medium filter coffees. She got all humpy with me insisting they were for me, and in the end I just said "if you would just listen to what I am saying rather than assuming I am being a pain in the bottom, it would be really helpful. Two filter coffees are not two lattes". A colleague then apologised and gave me what I had ordered. I didn't need to get out the receipt though.

So I have got to the end of this post and realised that you are not wrong about rubbish cafes!

NoSauce · 08/08/2019 17:22

I would expect someone working in a cafe to know where the baby high chairs were! Ideally they would go and get one for you but it's not always possible if they have to stay on the till

The high chair was for the OP’s baby to sit in, I misunderstood and thought she wanted to buy one, I agree in that case the cashier could have been more helpful although she did kind of point in the direction they were, no way would I have expected her to go and get one though. She probably is instructed not to leave her till!

YoTheGinPussyofThigh · 08/08/2019 17:22

OP, no YWNBU at all. The cashier needs some customer service training. Somewhere over there is not an acceptable answer at all. Re the receipt, they should be supplying them if requested which she did. As for the other customer, a hard Paddington Bear stare sweeping up and down, sniff and snigger then loud tsk sound then walk off.

I was in Greggs earlier in the week and was given some balloney about not being able to print a receipt, machine broken again or some such cobblers. I insisted they write out my order by hand and find the shop stamp to endorse it. People do have to claim expenses back from work as they should know.

Cocobean30 · 08/08/2019 17:22

Sorry op but this is such a non-occurrence. I’m baffled by some of the stuff that gets posted on here.

MerlinsScarf · 08/08/2019 17:32

I don't know, I think it's quite a good place to post this kind of stuff. It's like talking to a friend after something happens just to bounce opinions around.

Not necessarily making a big deal of it, just airing an event that's been on your mind.

IvanaPee · 08/08/2019 17:39

There was no reason for other customer to be rude which leads me to believe that you were faffing and being one of those annoying people who takes ages.

Couldn’t you have just found the high chairs? It’s not like they’re hidden away! Confused

And people shouldn’t use receipts so much! Total waste of paper, especially with contactless.

pasturesgreen · 08/08/2019 17:39

So the cashier didn't immediately hand you your receipt and the next customer was a bit brusque? And your mum thinks this non-event warrants talking to the manager? 🤷‍♀️ Op, let it go.

Sirzy · 08/08/2019 17:41

I’m not sure what more than a “they are over there” you wanted from the cashier. She pointed you in the right direction, short of leaving her till and waiting customers to hold your hand and lead you to them what did you want?

Littleduckeggblue · 08/08/2019 17:42

Oh OP, do you not have anything better to do?

Chocness · 08/08/2019 17:47

YANBU.

The issue is not about the receipt, it’s about the lack of courtesy employed by the server to not finish the transaction with you before dealing with the next customer. I frequently get this and also find it bloody rude. Unfortunately this is becoming more and more prevalent in customer facing roles today.

icedgem85 · 08/08/2019 17:54

Huh? What's the point of complaining? The manager would just think you were being ridiculous...

stayfit · 08/08/2019 17:59

+1 to @Chocness
Op sounds like mom with a small baby. If I was behind her I would assume she might take tiny bit longer to move along and her enquiry about high chairs won't take more than a few mins. What has happened to kindness in the society?

People hold the till for at local Tesco for things like if they missed an offer or can't find the bar code.

CoolWivesClub2019 · 08/08/2019 17:59

Really don’t think you need to worry about getting some one in trouble op - I think the manager would just be baffled as to why you’ve mentioned it.

Honestly, what a non-event!

AfterSchoolWorry · 08/08/2019 18:05

Get out of the way!

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