To feel so upset about an eBay transaction gone wrong?

[livinglavidavillanelle]

Sold an expensive item. Buyer received item but didn't like the packaging so threatened to leave negative feedback if I didn't partially refund.

I was nothing but polite, offered a (small) partial refund or 100% refund if returned.

I have had so many abusive rude emails. It's so hard not to call him the utter wanker he clearly is.

I don't even know why I'm posting here, the whole thing has just really thrown me.

Was the item described accurately? Does the packaging play a part in the item at all?

If yes and no to the above questions I wouldn't be held to ransom over negative feedback and wouldn't offer any kind of refund.

If he leaves negative feedback respond to it or contact eBay and have them remove it.

Good luck!

YABU. eBay have buyer and seller protection and live chat. Feedback extortion isn’t allowed so let them know

Report to eBay.

Definitely report to Ebay.

Report to ebay!

As long as the product arrived on time, in the condition it was described as and the price of the p + p wasn’t daylight robbery they are taking the piss.

If the item is as described then the buyer is being a CF.

There was a recent thread about a large expensive item (was it a Dyson something or other) and that buyer was simply trying to extort the seller.

I would accept a full refund on return, and if they're being abusive them report right away to eBay. Good luck!

Impossible to tell who's being unreasonable without more detail on the buyer's complaint.

It was absolutely as described. I took a lot of care making sure it was packaged securely, but yeah...it probably wasn't pretty, but I prioritised safe over making it look like an expensive delivery.

And he said I didn't say thank you to him for buying it. I mean, really?

So his specific complaint was that the packaging looked cheap?

He sounds vile. Don’t refund him anything unless he returns it.

Make him return it, he's taking the piss. You can't demand a refund because you don't like the packaging!!

If you phone up ebay (easiest way is to go through the queries section and say that you have a query on an ebay fee - then they offer to call you) and explain to them they can then ban the buyer from leaving negative feedback.

I had this with a CF buyer and ebay not only banned him from leaving negative feedback but also took down the negative comments he made under a positive feedback marker.

If you speak to them they are really helpful

I sold something recently on eBay in excellent condition. Buyer received it and said the colour wasn't as advertised, it was a men's jacket and there were pulls in it, none of which were true. Despite ringing ebay and them saying they could see from the photos that it didn't have pulls in the fabric, once the buyer opened a resolution, ebay sided with them and I had to refund in full, plus postage. I've since been told they usually side with the buyer, regardless of the issue.

Dont refund him!

He is trying his luck and you will let him win!

I completely empathise. I’ve been selling on eBay for 15 years. It used to be a great and fair place to trade, but they’ve changed it to weight so heavily in the buyer’s favour that now it’s full of chancers and liars who will try anything to get money back or off.

I completely understand how frustrated you must feel.

Almost every sale I grit my teeth for several days waiting for someone to email me saying x or y isn’t to their liking and they want money back.

A pillow I sold for £5 (which was worth over £50) the woman messaged me to say she found a hair on it... with a picture of a dog hair. I don’t have a dog. But she wanted the postage refunded and then she’d be happy.

Another woman claimed a pair of kids shoes which she got for £7 (worth £35) hadn’t arrived. She wanted a full refund and left awful feedback before I even got a chance to reply to her first email.

I decided not to let this one go (mainly because of the feedback) and phoned Royal Mail with the receipt from the postage. They opened an investigation and confirmed in writing that someone at that address had received the parcel.

She still denied she’d Received it so I went to a Ebay help with the Royal Mail letter and her abusive emails.

In the end Ebay refunded me and deleted her negative feedback.

BUT... she still had the shoes, didn’t she.

Full of scammers.

Gumtree, Depop, FB Marketplace, all preferable now. Lot less hassle, quicker sales and less complaints.

No way should you give him a partial refund.
I sold something it was in a good used condition there was some wear as could be expected but it was a rare item and I sold it for a really fair price. I got a message listing all these things wrong with it and they wanted a partial refund but something was off. Then I looked at their items for sale.... all similar things to what I had sold but not as rare as my one for the same price. I think they wanted to make a profit and realised it wouldn't be as big as they thought.

It went on for ages but because they had already opened a case I just clicked refund item if returned. Never heard from them again.

Report this chancer to Ebay and don't give them a penny.

Definitely, definitely report. Even if the item wasn’t as described (I’m sure it was) there’s no excuse for abusive emails.

I’d phone and report as soon as possible, to get ahead of it. It may be that he’s just trying it on and will disappear once he realises you’re not giving in to his demands, but just in case he tries damaging the item and sending it back for a full refund you should flag this with eBay.

Selling expensive items (especially electronics) is always a bit risky on eBay because they tend to attract the scammers.

I had a similar experience and a thread on this recently- the buyer was so abusive and tried every trick in the book to get a discount. I called her bluff and PayPal sided with me so it can happen. Don't let them manipulate you into thinking you have done something wrong if you know you haven't.

And he said I didn't say thank you to him for buying it.

Oh my God what a twat!

Ahhh thanks. I feel a bit better about it all now.
It was just so infuriating that he felt it was ok to say what he liked with the threat of negative feedback and I just had to take the high road in order to be the bigger person and for eBay not to find in his favour. It's put me right off to be honest.
I spoke to eBay via live chat, they said they can see I immediately offered him a full refund, so would consider removing any negative feedback as I have acted appropriately. We'll see...

Don’t let it get to you
From a experienced eBay seller I’ve had this happen lots of times I had one leave negative because I put too much sellotape on the parcel you couldn’t make it up .
You kept professional and polite always the way never be tempted to react back . There is nothing more to do . You didn’t need to give a partial refund but that was kind of you in the future just say if you are not happy send back and I’ll give you a full refund. . Also add him to your blocked bidders list as he will not be able to contact you anymore and bid on any other items
This person probably does this regularly to get refunds .
As for the feedback never worry you can always add your own comment underneath to explain TBH no one really ever reads feedback when buying items they really want :) hope you feel better

I'm sure ebay will deal with him if you complain, especially about his abusive comments. I've actually had two bad experiences as a buyer. I bought a digital watch, and it was faulty, so I sent it back to the seller for a refund. They admitted receiving it but had a go at me and told me I wouldn't get a refund, or the watch back. I left negative feedback to the point. Ebay refunded me after some hassle, but removed my negative feedback. From the fuss they were making, the seller had been hard done by. For about 3 weeks, they had both the item and my money!

The other one was more recent. I didn't receive a parcel and raised a case with ebay. The seller provided delivery information and ebay closed the case. The parcel was actually delivered to somewhere in Scotland (I live in England) with a photo of a green door, when I have a white door. Ebay didn't look into any of this. Yet they simply closed my case. I raised the issue with the seller directly by leaving negative feedback on their own FB page, and eventually they sorted it out, but no thanks to ebay.

I've really gone off ebay as a result.

Thank you Strikeitlucky, that actually did make me feel much better!

And I'm sorry for everyone that's had bad transactions, there are some knobheads out there.

I'm the meantime he requested a refund, with a further barrage of abuse saying that he would still agree begrudging to a partial (read massive) refund or a full refund. I immediately send a postage label for him to return the item. He then left negative feedback? Before retuning the item? So I doubt the idiot will even return it now, but every have to wait the allocated two weeks before the case is closed, they said only then can they consider removing the feedback .

eBay not every!

No worries 😊He would if left negative regardless no matter what you did to help .
I expect he’s got the item and changed his mind so is trying to pull a fast one to get a refund without returning by bullying you .
You have sent the postage now so just wait and see if it gets returned . Only then will he get a refund if it’s returned in the same condition you sent it .
Also Do not reply to any more he’s most prob enjoying it .

As I said before don’t worry about the feedback just laugh about it . This person is a idiot .Give it time and it will all be sorted :)