This is a weird one. I'm not sure if AIBU in my guilt a d wanting to do a partial refund.
My mum died recently. I've been selling her belongings on FB to raise money towards having her ashes interred, which has been interesting to say the least. Most buyers have been grabby CFs and it's certainly changed my view on selling his FB.
Anyhow, I digress. Before I had the keys back to my mum's sheltered accommodation tomorrow, the last big thing to sell was two black leather sofas, about a year old.
As time was against me and one sofa had a small blemish I listed them for £150 for both. Got loads of interest, and one really lovely lady was desperate for them, so much so she sent me a £50 deposit on PayPal to reserve them until collection yesterday. Very trusting of her.
She lives over an hour away and said she'd send a friend with a van who lived in my town who'd collect them. He turned up with a surly teenager and after struggling getting the small sofa out in the heat, he had the hump a bit. He was then quite rough in getting the larger sofa out. I kept saying to be careful as it was catching the front door frame, but he forced it.
When it was outside, we noticed it was scratched to shreds both ends (see pic) and he just shrugged. Saying it was hard to get it out.
I messaged the buyer and explained that it got damaged on the way out the flat and I'm sorry. She's been really lovely, but I feel she's upset. As would I be.
Should I return some of her money?