To think we should get refunded?

[MotherOfDragons90]

Hi all, just wondering if anyone has been in this position and can help.

DH and I supposed to fly out on holiday tonight with EasyJet and after showing as delayed for a few hours the flight got cancelled

We were told to go down to the EasyJet desk to rebook along with the hundred odd other passengers which we did. I had a quick check to see if there were still flights for tomorrow which there was, 2. However it became obvious we were quite far back in the queue and it wasn’t moving much. I checked the app again and only one flight available tomorrow now so I just booked us on that there and then.

My logic was that they would have rebooked us on one anyway and refunded the original flight so I was just making sure we could get out at the earliest opportunity but DH said I should have waited until we got to the desk and gone through the proper process. The new flight was 3 times the cost of the original so we will be out of pocket if we just get a refund for the original one.

AIBU I’m thinking they have to compensate us the cost of this new flight even though it’s a new booking? I really hope I’m right but there isn’t much clear info online

You have virtually queue jumped and I think you'll have problems getting a refund. Seems like a funny think to do when you have been told to wait, what if everyone else waiting had done it too and then expected to get their money back?

Was there an option in the app to rebook the cancelled flight (as opposed to making a totally new reservation)?

I am not sure they will see making a totally new reservation as being the same as rebooking, but I rarely use EasyJet.

Other people were doing it too. There was an announcement saying you could rebook on the app but when I asked an attendant she kind of implied that that was a specific way to manage an existing booking rather than booking a new flight completely. But the announcement didn’t make that clear

They’ll refund your original flight I would imagine. I doubt they’ll give you the cost of the new one back, but this way you definitely get on your holiday and don’t waste another day so I suppose it was probably worth it.

Sorry, cross post. In that case then just make sure you explain that and maybe they’ll amend it and you’ll be refunded in full

Even though we were all in the queue to be rebooked on to the (more expensive) flights anyway? Dammit I didn’t think it would make any odds whether I did it myself or waited for them to. Feel like a moron now

Pretty sure you’ll be refunded only the cost of the original flight.

You should be refunded the cost of the old booking, not the new. But honestly I'd complain and get them to refund the new booking cost or complain on social media.

I also think you'll only be refunded the cost of the original flight

Will try Social Media thanks. Thinking about it now it wasn’t the best idea. I just went into a panic thinking we would never got on holiday as q was so massive. New flights cost pretty much what I was planning to spend on meals out etc as well. Bugger bugger bugger

You'll be refunded the original flight now the new one. I would have done the same as you.

As horrible as it is, you do need to stand in the long queue and wait at the mercy of available seats on other planes. So you may have lost some money, but at least are guaranteed getting there sooner by booking your own flight .

I waited. And was given a flight 24 hours later, which was also cancelled - so more queuing and waiting. My 4 day city break became 2 days. We got compensation, but didn’t make up for lost time on holiday. Plus pre booked tours.

Don't trust what the airline says, look up what your consumer rights are.

www.which.co.uk/consumer-rights/advice/i-had-a-flight-cancellation-can-i-claim-compensation#compensation-for-a-cancelled-flight

This may help you work out what you are entitled to - good luck!

Thanks all. Feeling glum this morning! Am gonna phone customer service shortly and see what’s up.

I did this in Paris during Beast from the East, but could not rebook with original airline as no flights for 3 days. Our flight was cancelled after check in (Jet2).
Even if there had been an earlier flight they only refunded original flight. They offered to book us onto next Jet2 (in 3 days) other than that it was up to us. We had to pay for new flights (next day different airline) and overnight hotel, but was extreme weather, dont know if that changes things. They refunded us for original ones on the spot.

Even though we were all in the queue to be rebooked on to the (more expensive) flights anyway?

Not all of you could have been rebooked onto that flight and you say you were a long way back in the queue.

If you were delayed more than a certain number of hours you will be compensated. It happened to us last year (we were luckily front of the queue when we got rebooked) butstill got compensated £250 each I think it was.

www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/if-your-flights-delayed-or-cancelled/

We got just under £1k two years ago for 4 of us (delayed flight), use a letter template not a company that will do it for you but take half the money!

www.which.co.uk/consumer-rights/letter/letter-to-request-compensation-for-cancelled-flights

Good luck!

I’m hoping when I phone they say that I am entitled to a refund and compensation for the original flight. Compensation seems to be 250 euros (although that is for delays rather than cancellations) which would just about cover the new flights.

I feel like it is their duty to make sure we aren’t out of pocket here, whether we waited in the booking line or booked ourselves.

Are you still on the queue ? I’m confused as to why you didn’t stay in the queue even once you rebooked new flights? Surely you waited to get to the front and speak to someone there about refunds/what do do about getting money towards your new flight??!!

No this was last night. We were in the queue for about 30 minutes and hardly moved and there was at least 100 people ahead of us. I panicked and was worried that by the time we got to the front there wouldn’t be any seats left to get us to our holiday hence using the app (after the announcement). I’ve heard stories of people not being offered alternative flights for days!

We don’t live far from the airport and so got a cab home and decided to phone customer service this morning.

Why would you choose the nightmare of dealing with customer services over the phone when you could have spoke to them in person, at the time it all happened and with staff who new what was going on and who would have known there was an announcement. The customer service phone line won't know there was an announcement telling you to book on the app; and they might not believe you! You had the option of dealing with this in person, instead you're going to go round in circles on their phones.