Rude customers!!

[skimask]

I'm just wondering if any of you have ever been unnecessarily rude to a staff member in a shop or if you've intentionally loudly complained about a price or if you've been the staff member in a situation like that?

I work at a charity shop as an assistant manager and the amount of rude customers we have/customers asking for money off/people saying we're a rip off is crazy!!

Also people coming in 5mins before close and then ignoring us when we say we're closing, is my town just full of rude people or are there people everyone that are so ignorant and rude!!!!!

Rant over lmao

@TrendyNorthLondonTeen you should see the face of some teens (13,14,15) when I have to ID then for certain DVDs😂 I feel awful doing it but it's either they don't get their DVD or I lose my job for giving a child a 18 film🥴

The shoplifters that get so offeneded when you catch them are amazing. Had one guy a couole of days ago buying some large joints of meat that he was putting through selfscan as bananas. Selfscan colleagues saw him and said politely you need to scan the meat sir. He started yelling I went over he then put the meat next to his bag on the scanned side of the checkout. At that point I said sir you need to scan the meat so he replied I dont want it you are treating me like a fucking criminal. So again politely I said well if you dont want it I need to take it off the bagging area otherwise the machine will not let you scan anything else. Again he swore at me so I picked uo the meat he scanned his last item put it in the bag and went to walk off. So I politely told him he needed to pay fir his goods which resulted in a I have fucking paid stop treating everyone like a thief. At this point still politely I said no you havent paid please pay. He begrudgingly paid and then started swearing and being offensive and then said I will never shop here again. At that point I said good enjoy shopping elsewhere.

SchadenfreudePersonified
The customer who wanted a particular brand of champagne that was buried under boxes in the back, despite there being 20 alternatives on the shelf? I used to dig out the one he wanted and give it a violent shake in the stock room before handing it to him with a smile on my face

Glad you pasted that again to save me the bother of going back to the original post...I agree, a spiteful act by the poster. Absolutely nothing wrong with the customers request. More like the stock room should have been tidy and organised enough for stock not on the shop floor to be easily retrievable, even if it is rarely asked for. It's there to be sold is it not??

I used to work at a railway station. It took customer rudeness to a whole new level. Of course I understood how frustrating it was when a train was late or cancelled but there was literally nothing I could do but apologise. Ganging up with other irate passengers, screaming in my face and threatening me with violence wasn't going to get anyone anywhere any quicker.

I now work in nightclub security. I at least now have the satisfaction of kicking people out when they behave appallingly.

4.5 years in retail as general staff and management and have been a charity shop volunteer. So many rude people! I always talk politely to staff, even if I'm trying ti complain about something or even if I occasionally get bad service. The most under used word in retail is "no". The most under used words by customers are "please" and "thank you". I work in an office now and I'll NEVER go back!!! I don't condone the champagne shaking though- those customers are a pain but we are all entitled to choice. I have preferences, too.

People love haggling in charity shops. One woman wanted a £2 ornament for £1 pound because of the chunk missing was livid to be told "we know- it's £2 because we've seen the chip ". People steal too- someone walked off with our fixture not stock tv which showed a promo vid for the charity. We opened a donation bag once to find a dirty nappy, too!

In commercial retail, some of the customers were horrendous. I've been screamed at, had stock thrown at my face, been left in tears, had someone try to run a con trick on me- it's unbelievable. I'd say 65% of the public are tolerably pleasant, 10% utterly lovely, 5% smug and deliberately patronising, 5% a bit brisk but not awful, 5% weirdos and 10% varying levels of rude or psycho. The tales are horrific. Someone came back and let their huge dog shit on the doorstep once, after we refused their out of date coupon. Some of the things people leave in fittings rooms are vile. Piss, shit, vomit, jizz, used sanpro, nappies or incontinence stuff, used tissues, dirty undies, manky old clothes after they'd nicked stuff, used needles, pubes sprinkled on the chair, food... My old manager once banned a guy from her previous MN approved naice store because he kept wanking onto items with silky linings and leaving spunk in pockets/turn ups etc. The public are vile!!

My df haggles in charity shops or rather his wife does-she says she always gets two for one items i feel sorry for the shop workers shes unbearable

The only time I’ve been rude in a shop was when two staff on the till in M&S were arguing - clearly a massive interpersonal rift going on - rather than serving me. I interrupted and asked them to hurry up and show some professionalism because their argument was making me late for an appointment. If I hadn’t been running late, I would have asked to see their manager before leaving.

When I was cabin crew, if people were really unpleasant, I would shake their cans of soft drinks / beer in the galley before handing it to them! And believe me, there were quite a few of them.

I used to work in retail and the amount of customers who having been told the price(as they couldn't see it -ho hum) would then tell you it was 50p cheaper or £10 cheaper elsewhere. In my head ,I was shouting "go there then ".
Or the ladies who berate you and refer to you as a "shopgirl" because all freshly baked batons had sold out.
Had one woman take a photo of me and say she was posting it on social media as an example of a bad member of staff , had to chuckle when she couldn't change her camera from selfie mode .
Bottom line, treat staff as how you would like to be treated. Remember you get more from honey than vinegar !!!

My son works in a shop and they get customers in faffing around when they're wanting to close up for the night. The customers seem to think it's ok for them to stop back a few minutes to let them finish their shopping.

The trouble is, the bus comes 20 minutes after the shop closes. If the store closes on time, he's got enough time to get his coat and stuff and get the bus home. If they're shoehorning customers out the store and he finishes late, he has to either wait an hour until the next bus or walk four miles home.

@skimask- argggh people who don't leave! I didn't mind running items through the till just after close or staying to sort out a problem but people who want a mooch for hours- and we were "so rude" for saying they should leave We were only paid 20min after close and need to cash up, do paperwork, Hoover and go- and many of us would catch public transport so needed to make trains etc. The buggers NEVER buy, either!!

I worked as a florist for many years and the amount of people who were rude was quite bewildering. But is was all worth it when kids came in with their pocket money on mother's day and picked out flowers to make a bouquet. I always think to myself when people are rude or just horrible generally that I'm glad I'm not them. They must be so miserable surely?

I volunteer in a hospital shop. I have “volunteer “ emblazoned across my bosom. It would appear that I am solely responsible for the hospital parking policy, the exorbitant prices (“you can buy four Mars Bars in Tesco for the price of one here, total rip off” etc) and that we’ve run out of the Daily Mail. Interestingly enough the Daily Mail readers almost never put their change in the charity box.

I do cut them some slack as obviously I don’t know why they are there or if they’ve received bad news etc, but I’m always more helpful with the lovely ones who ask apologetically for change for the car park, rather than the ranters who I tend to tell to pay online (and we do run out of change). Thankfully the parking meters have now been changed and will now accept cards and notes.

The ones who piss me off most though are the regulars who can’t even manage a “good morning”, I have two who I’ve now stopped acknowledging in anyway, merely scanning the items and telling them how much. I don’t engage in needless chat, unless the customer initiates it, but I do expect some low level pleasantness. These are just horrid people who are very much working in patient care, before anyone tells me the poor darlings can’t help being miserable gits.

"I used to work in retail and the amount of customers who having been told the price(as they couldn't see it -ho hum) would then tell you it was 50p cheaper or £10 cheaper elsewhere. In my head ,I was shouting "go there then "."

In my old job I served someone who spent the entire transaction moaning that the item they were buying was cheaper in Tesco, which was literally across the street from us. The duty manager just happened to be at the counter checking something, and without looking up just said "oh is Tesco closed then aye?" Needless to say the customer quickly shut up and scampered off with their overpriced item.

When I see the rudeness, often it’s the type of people, who decide them and theirs are superior to others in some way, whether it’s those, working in shops or as customers

Yes, this. I worked in a customer service role for about a year, and had to work alternate Saturdays. The weekdays were fine, customers were great for the most part. But the yummy mummies (and daddies) who used to come in on a Saturday morning were a pain in the proverbial. I may have been somewhat influenced by the fact I didn't want to be there on a Sat morning, I wanted to be at parkrun instead, but I found the type of customer was different and can only put it down to them being "professionals" and they looked down on us whereas the weekday clientele were mainly elderly people and SAHMs with their kids.

I agree the people who appear at the last minute and think it's fine to make you work over your hours are a pain, too.

I enjoyed the job and would have stayed if I hadn't had to work Saturdays!

it was 50p cheaper or £10 cheaper elsewhere. In my head ,I was shouting "go there then ".

I said that once.
The man was a complete arse and had been massively rude already.
‘Oh it’s £20 cheaper at x’
‘Well I suggest buying it from x then.’
‘But I don’t want to buy it from there I want to buy it from you’
‘Well then it costs £20 more’.

I do understand staff want to get off on time so i think then noone should be allowed into a shop after ten mins to closing then everyone can get out on time-Yes i know if its open its open but then maybe owners shold consider paying ot if they want staff to work over

Also has anyone else been shooing their last customer out and they've said 'ohhh I bet you can't wait to go home' YES I KNOW KAREN NOW FUCK OFF HOME

no offence to any 'Karen's' of course

Fudge Doreen sounds amazing.

That reminds me, I worked as an office manager once for a professional body. They held a once a year dinner with prizes for members. It was the sort of corporate nonsense that some people love.

I was there in my evening gown and heels greeting people nicely. In another part of the evening I had to man a stall with another girl selling branded, corporate stuff for members to buy.

When I was doing meeting and greeting or manning the sales stall, some of the members were really quite snooty. But sitting down at dinner or once they knew you were staff from the organisation, rather than hotel hospitality staff, they were perfectly nice.

I do understand staff want to get off on time so i think then noone should be allowed into a shop after ten mins to closing then everyone can get out on time

Although it does depend. Years ago there used to be a Monsoon at Waterloo station and it closed at 8. One evening I was there at 7.50, knew exactly what I wanted and would have been out by 7.52. Security guard tried to stop me getting in. I did have to get a bit "assertive". Bought the item and was out in plenty of time. But in my role we did start switching things off 15 mins before we closed to make sure we could get out on time or one minute later.

@Polarbearflavour I think it's a hierarchy/class thing, some people are so entitled that they forget you're an actual person and you are not your job.

I hated working in retail. Once a lady brought back a pair of shoes, which were absolutely worn to death. We hadn’t sold these shoes for at least 4 months, she was so rude when I explained I couldn’t refund her as she didn’t have the receipt, and it was obvious the shoes had been worn excessively. She then swiped all the shoes off the shelf as she left the shop.

I then got a job in a call centre and used to get screamed at, called stupid, threatened regularly. It wasn’t cold calling but it was insurance claims.

My last ever customer service job was in a bar, which was my favourite job as I met my husband and worked with some great people, but I also dealt with some awful customers and suffered sexual assault weekly, ranging from men grabbing my arse as I cleared glasses, to them putting or trying to put their fingers down my top as I served them. Once a man at least three times my age grabbed my Head and humped my face whilst I cleaned up the pint he had spilt. Luckily there was a lot of protection and the men involved were removed immediately!

My first job was part-time in a (now defunct) supermarket and it has always stuck with me how rude and/or weird some people can be. Some people are also bullies who are rude for no particular reason (I was a teenager at the time and quite shy). My Ex I have to say is a fully paid-up member of the be-rude-to-customer-service-staff club - think it makes him feel better about himself. Twat!

I work in a shop and when I’m on the late shift there’s always a customer who comes in one or two minutes before closing.
Yes we’re open till 8pm but it’s just selfish, there’s no way we can serve you in one minute and we need to cash up lock up and would like to go home on time!