Rude customers!!

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I'm just wondering if any of you have ever been unnecessarily rude to a staff member in a shop or if you've intentionally loudly complained about a price or if you've been the staff member in a situation like that?

I work at a charity shop as an assistant manager and the amount of rude customers we have/customers asking for money off/people saying we're a rip off is crazy!!

Also people coming in 5mins before close and then ignoring us when we say we're closing, is my town just full of rude people or are there people everyone that are so ignorant and rude!!!!!

Rant over lmao

I'm never rude as there is just no excuse but I have to say some of the charity shops around here do try and charge silly amounts for what is mostly tat so I can imagine some people will come out and say this, however they do not need to buy it!

I agree. It pisses me off when I see things from Primark in charity shops that costs the same as new or nearly as new. Or clothing with little holes or stains at normal prices ...But there is no need to be rude about it.

No but I work in retail and I'm having an investigation today because of something a customer has made up.
She took offense to me telling her a product was out of stock and instead decided I was being lazy and reported me for refusing to look for item and telling her to look for someone else to help her.
Like seriously wtf. Some people need to get a life

my ds 18 works in a charity shop and whilst most customers are polite he has been called a 'retard' for not knocking off £2 off a jacket, sworn at and abused because people have asked to reserve stuff, supposedly gone to cash point then not returned until several days later to buy for the reserved stuff. his charity shop has a policy that it will be reserved for an hour then it will go back on sale again.

I work at a charity shop as an assistant manager and the amount of rude customers we have/customers asking for money off/people saying we're a rip off is crazy!!

Rudeness is never acceptable. However I don't think haggling in a charity shop is necessarily rude.

Not in retail but in a telesales/account manager role i was once told to f@ck off because i didn't have an item in stock and the store owner had the customer in front of him. God knows what his customer must have thought

I now work in DP business rather than in a business to business role I had before so had never dealt with the public. All I can say is my god what an eye opener it has been! The rudeness is absolutely astounding tbh. I have even on one occasion felt physically threatened! One particular woman came in the office was extremely rude and had the cheek today she didn’t like my attitude after I had put up with her crap for a good 10 minutes and had asked her to please leave. I am very conscious of being polite but feel it needs to go both ways

No, I have not been rude, but then I try not to be rude to anyone-manners cost nothing, but are so valuable. Including not talking on the phone when I am being served. I did once HAVE to answer an urgent call while being served, and I apologised to the member of staff as soon as I finished the call. The apology was appreciated.
that being said, if a staff member were rude to me, I would definitely be assertive enough to either tell them what I though or speak to a manager. It does go both ways!

I do social media for a well known company. The amount of times I'm called a c**t and to fuck off or that I'm stupid is unreal.

I have never knowingly been rude to anyone and actually always try my best not to be.

I worked in retail and the bar industry for a few years as a student and some of the places I worked were utterly miserable. Customers talked to me like I was shit they had just trod in and I felt completely worthless. No idea why but I think some people believe they are above ‘lowly’ retail staff.

To the best of my knowledge I've never been intentionally rude but then I'm a retail manager so why would I when I've had more than my fair share of fuckwits being rude and awful to me over the years.
It's astounding in my line of retail how quickly people can turn batshit crazy when they don't get what they want.

DH and I run a business, and the rudeness from some clients is literally breath taking. I would never have believed it had I not experienced it myself. DH will now massively overprice jobs for rude clients in the hope they go elsewhere..............and if they don't then there is at least a reason to tolerate their rudeness.

I will be controversial here and add that is nearly always women who are rude to us.........

I did a few years in retail whilst at Uni. It was hell. Customers were either lovely or awful.

I used to enjoy exacting my revenge. The customer who wanted a particular brand of champagne that was buried under boxes in the back, despite there being 20 alternatives on the shelf? I used to dig out the one he wanted and give it a violent shake in the stock room before handing it to him with a smile on my face.

I used to work in a bank. If the customer was rude I would be less inclined to go the extra mile to sort things out.

If they threatened to close their account I would produce the 'Close Account' form ready for them to sign. Turns out they actually didn't want to after all but just wanted to shout at someone generally.

But I have worked in a shop that closed at 10pm and had customers come to the till with a fully laden trolley at 9.50pm.

I don't understand why that's no OK - that's why the shop is open, isn't it? That does mean the shop should pay its staff for "close up" time if that means they have to work beyond 10pm. If the shop is open and serving, that's what it's for. And if the shop wanted its staff out at 10pm on the dot, then it should close tills before 10pm.

Oh dear my OH has torn a strip off the chemist this morning. Took DC to gp, who did a prescription and said if no better within 24 hours go to A and E. DH Took it to the in house chemist. They said 20 minutes, he said DC was too ill to wait so would take him home and come back for prescription. Got back half an hour later asked for scrip. they had lost it. Insisted he had handed it in, a senior person then found it and said 20 minute wait. He hit the roof. Said I left it here to be processed which you patently have not done, so get it done now!!.

Surgery this week has been a nightmare, took from 8am to 9.20 am to get through on Tuesday, only 5 min emergency locum appointment available. We said it was an emergency. This morning only took 20 mins. to get through, both times continuous redial. I think they are short staffed with half term holidays.

I now have to face the chemist staff in future with a very unusual surname

No idea why but I think some people believe they are above ‘lowly’ retail staff.

Some people are just dicks, and do this because they can. Others are inadequate and getting at those they perceive as "lowly" fulfils some need in them to feel better about themselves.

I worked in a bar many years ago, and it was crap at times. This was when licensing laws meant you had to stop sales of alcohol at 11pm, so if you were short-staffed with a good number of people at the bar waiting, it could be hell at times.

I'm glad I work in offices now, but even then you still get an occasional dick on the phone.

But I have worked in a shop that closed at 10pm and had customers come to the till with a fully laden trolley at 9.50pm.

Also on this I would assume that someone with a full trolley surely arrived at the latest at 9.30 - with a full half hour til closing, I'd seriously be side-eyeing any staff who grumbled about my presence.

At my office, I encourage staff to switch off their phones up to 15m before closing. They're not actually very good at customer service when they have their eye on the clock, understandbly wanting to rush customers through. I'd rather they cleared up written tasks and set themselves in good order for the day. Half the time we come back to a problem, it with something that someone rushed through in the last 5m of the day.

I used to have a Saturday job in Boots and remember the customers that used to come in to browse at 5.25pm, when we were all getting ready to go home at 5.30.

I think if you close at 5 you close at 5, customers can come in at 5 to as long as they check out before the clock strikes 5

Rather than shouting at the staff there and then justasking I think it would have been better for him to email/write a complaint later. It was rubbish service definitely but the shouting wouldn't get the prescription any quicker and you don't want stressy staff sorting medication.

I volunteer in a charity shop. Our prices are cheap. We had been open ONE DAY and someone wanted to pay 90p for an item marked at £1. It’s only been on the shelf for a day for goodness sake -we’re not going to start reducing things that quickly !

I work in a bakery where food is made daily, nothing kept over til the next day.
Sometimes I work the lock up shift, and I get people coming in 2 minutes before we are closing asking for fresh baguettes, fresh loaves, cream cakes etc. I explain we have to stop production at a certain time to avoid food wastage and I’m told that’s not good enough, what about the people who work shifts etc.
I’ve offered to customers before that, with notice, we could put an order aside for them to collect later in the day. Some are appreciative and take up the offer, others have said “well I don’t know if I’ll fancy it that day”.

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I used to work in a forecourt supermarket. People could be absolutely horrible. It was 24hrs and we sold alcohol but obviously only within licensing hours and when the cut off time came we'd lower the shutters on the alcohol shelves and cover the big stack of crates of beer. We'd get people shouting at us for not serving them alcohol when we legally couldn't. And God forbid you don't press the button on the til to let the petrol down quickly enough.

I once walked past a charity shop (possibly age concern) and in the window saw a very desirable game for a ludicrous £12. (It was hero quest, I'm a geek grin )
I went in and told the lady behind the desk that asking £12 for that was not right.
She said I'm very sorry, but our prices are what they are.
I then informed her I'll pay £70 for it.

Yes im sure you did.

I am a manager in a large and very busy supermarket. Rude customers are an everyday part if the job. It is almost a daily occurrence to be threatened and have someone swear at you. Physical assault is also common. There are also plenty of customers who think it is pefectly acceptable to eat things whilst wandering around and leave the remains on the nearest shelf. Then we have some customers who appear to think the changing rooms are an acceptable place to go to toilet.