I just think if a person worked in a “normal job” and it was not busy then you could not sit and basically watch tv.
Oh come on
. I know plenty of people who work in "normal" jobs and openly admit to online shopping, going on MN or social media, making personal phone calls, checking and responding to personal emails etc during quiet periods, not to mention all the time spent chatting to colleagues about non-work related stuff. But of course Nurses aren't allowed to be "normal" are they? They're supposed to be selfless angels and martyrs to the cause or else they're uncaring, lazy and "too posh to wash".
When I worked nights (14 hour shifts) on a child and adolescent mental health ward, on the very rare nights when all the kids actually slept we would put a DVD on once we'd done all the paperwork, finished cleaning, done an inventory of meds, updated care plans and risk assessments etc. You can bet that if a member of the public had walked in and seen us watching a film they would have been outraged and yes, a complaint probably would have been forthcoming. What they wouldn't see of course are the many, many nights we spent rushing around like blue-arsed flies, just one Nurse and one unqualified support worker managing a ward of 20 patients, cutting kids down from hanging, comforting them when they were hearing voices or having flashbacks to their sexual abuse, being physically assaulted, restraining kids who were determined to abscond or hurt themselves, scrubbing the showers and toilets because there aren't enough actual cleaners, dealing with unplanned emergency admissions who are brought in by the Police at 2am as well as doing all the jobs that the day staff have been too rushed off their feet to do.
If the Nurses in question were neglecting their patients because they were watching TV or surfing the internet then of course that's completely unacceptable and it should be dealt with. All I'm saying is that what most patients and visitors see is a mere snapshot of what Nurses and other HCP's actually do and people are quick to complain, often without having a clue as to the reality of the job.