To be offended by valeters?

[littlejellybaby]

I’m feeling a bit offended.
Saw an offer on Facebook last minute this morning for a valeting slot at 9am.
Saw this right at the last minute and did the school run and dropped it to the valeting place.
Was due to pay £50 instead of £80 for a full valet in and out.
They called me to ask me to collect the car as they refused to do the valet because there were toys in the car and car seats on the back seat and a buggy in the boot.
They said that their job is not to pick up things in the footwell and they just hoover the floor, so any toys on the floor would get hoovered up?
I would say there was maybe 10-15 little toys on the floor, think happy meal toys, a few books, a few comforters that the kids like on long journeys.
I feel like an absolute minger now, and that they think my car is too dirty to clean.
They said they can take car seats out if necessary (as I said how was I meant to walk 2 miles home with 3 car seats and a toddler), but still insist that they won’t pick anything up off of the floor.
Is this common practise? I’m sending my husband to collect the car, as I’m too embarrassed to go myself.
The man on the phone sounded a bit awkward and said it was too cluttered to clean so I need to book it in again when it’s empty.
I’m thinking that for £50 they didn’t want the challenge of my car. Bet I wouldn’t have been turned away if I was paying the full £80.

My car is in a state right now, probably similar to yours plus smelly rugby kit in the boot. I would need to spend some time clearing it out before I'd even consider taking it to be cleaned by anyone else. Partly because I'd be too ashamed, but also because I wouldn't expect them to sort out what's rubbish and what needs to be kept. It just needs a whizz round with carrier bag before you take the car in - maybe you could do that quickly next time?

15 toys on the floor? Tidy up so they can clean it fgs!

I line my boot with old carpet so any debris can be shaken out easily. I also keep 2 storage baskets for any 'car crap' to go in and I just put it in the boot when my car is being cleaned. I just tell them not to bother cleaning the boot, only the window.

Dogs and DC really isn't a good enough excuse to leave your car full of crap which makes it harder for the cleaner to do their job quickly and efficiently. It's quite rude tbf. If you were a receptionist I'm sure you wouldn't expect to fill out people's forms for them before filing them would you?

Oh any my regular car cleaners do not mind taking out and putting car seats back but that's because I made sure before I took my car in. If I went elsewhere I would always ask, not assume.

OP - our valeters have white paper bags, like larger Prets bags, that they put all loose items in when cleaning the cars. All crap is gathered up by them and put in the bags to give the illusion of temporary tidy tranquility 😍

They also leave Love Hearts & Hariono in the cup holders when they’ve finished 🙌🙌🙌

Sod all this ‘pristine vehicles only’.

YABVU and you should be really embarrassed. It is not acceptable to leave your crap all over your car and expect others to pick it up for you.

If you’re getting your car valeted, you should always remove stuff off the floor and make sure it’s as tidy as possible. They are there to clean, not pick up after you.