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to think that London restaurants are disappearing up their own jacksies...

14 replies

margoandjerry · 10/07/2007 21:59

I just tried to make a booking at Great Queen Street which is a restaurant I have been to a couple of times before.

First call I got "cut off". Assumed it was an accident.

Second call (at 9pm on a Tuesday night) I was told they were too busy to talk to me and I should call back later

Third call (at 9.50pm) - still too busy, can I call back between 9am and 12?

Bloke on the phone then spends literally 5 minutes telling me I am unreasonable to call at nearly 10pm on a Tuesday night...FFS

Sorry but my day is busy too and I would never, EVER, talk to my clients like that.

OP posts:

Mercy · 10/07/2007 22:03

Where is Great Queen Street (love the name!)

And which restaurant?


cylonbabe · 10/07/2007 22:04

why would you want to go to a place like that?


Kathyis6incheshigh · 10/07/2007 22:04

It makes you suspect that they would treat you like shit if you actually came to eat there, doesn't it?
The food would have to be bloody good to justify that....


margoandjerry · 10/07/2007 22:05

It's called Great Queen St and it's on Great Queen St which is between Covent Garden and Holborn. Opposite the Freemasons Hall. It's a restauarant that's sort of like a gastropub without a pub attached. But don't go there because they are tossers

OP posts:

AlbusPercivalWulfricBrianSun · 10/07/2007 22:06

I would write to the manager/owner. You might even get a free meal out of it!


Wotzknot · 10/07/2007 22:10

My sentiments cylonbabe. Why would you want to go there if they can't even be botherd to talk to you?

You'd get better service in a Travel Lodge cafe.


Carmione · 10/07/2007 22:11

I agree, I had to cancel the restaurant (St John, bread and wine) I had booked on Friday night for my birthday because they couldn't(wouldn't) accommodate and extra person at the table. Such utter bullshit. I have worked in restaurants for all my adult life and even though I had asked them on Friday morning they did nothing to try to help me. Wankers.


handlemecarefully · 10/07/2007 22:12

Good grief - I am really utterly - that's dire customer service. Something to be said for living on the hampshire / wiltshire borders I think


Mercy · 10/07/2007 22:14

Central London is choc a bloc with poncey over-priced eateries imo.

Suburbs often better tbh.


Whooosh · 10/07/2007 22:18

The worst are the ones which demand your credit card number to confirm the booking and then tell you not only can you only have the table for an hour and a half but if you cancel within 48hs you will be charges £x- extremely irritatiing but sometimes you have to do it but it makes me grrrrrrrrrrr


Kathyis6incheshigh · 10/07/2007 22:20

Bloody hell, Whooosh, I didn't know there were places that did that


hatwoman · 10/07/2007 22:21

disappointing as I fancied trying Great Queen Street.


Wotzknot · 10/07/2007 22:33

Isn't it an old adage that the less obtainable something is the more you desire it?


Nightynight · 10/07/2007 23:30

snooty restaurants are the exception in my book.

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