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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

When is a 16 year old available to ring and get their blood results?

56 replies

bizzey · 12/03/2019 15:08

Just that really. Chasing some important blood results for ds .

Receptionist said she can only speak to him.

I appreciate that autonomy is important..but i eas with him for the appointment and blood tests ..

I know i am going to get flamed😁

OP posts:

Coyoacan · 12/03/2019 16:16

Excuse my ignorance as I do not live in the UK, but how do they know if it is the patient who is phoning?

claraschu · 12/03/2019 16:16

16 year olds can call the surgery or write a note to say they want the surgery to give results to a designated person, such as a parent.

PumpkinPie2016 · 12/03/2019 16:20

I would ask school to allow him to ring between 12-1pm. I am a teacher and have allowed students to do this (especially Y11 and sixth formers) if they have asked me.

I think the main issue here though is that the surgery have such a ridiculously narrow window for people to ring for results! Surely they just realise that many people will not be able to ring at that time?

For me, just as an example, 12-1pm is our period 4 and I teach period 4 every single day so unless I could get a colleague to sit with my class, I couldn't ring then. My dad is a HGV driver - he can't just pull up on the motorway to ring at a certain time!

Our surgery is the same and it's just stupid - accessing results is something any receptionist can do. I can understand them maybe saying, ring after 10am (so the morning rush is over) but one hour is ludicrous.

RomanyQueen1 · 12/03/2019 16:20

Tell him to go after school and explain he isn't free during their allocated time.

eggsandwich · 12/03/2019 16:22

Well that would make it difficult for my 16 year old daughter to find her blood results which she has done yearly as between 1-2 shes at school and while at school mobile use are banded if caught they are confiscated and she finishes at 3 so we would have to wait to make a doctors appointment for him to give her results seems a waste of an appointment.

PumpkinPie2016 · 12/03/2019 16:23

Sorry, meant to say 1-2 in my post but same thing applies.

yikesanotherbooboo · 12/03/2019 16:24

He can provide written consent for you to get the results , or, if he can't ring , you could go into the surgery with him and explain to the receptionist what the problem is and it is likely that they will give him the results in person.

Ali1cedowntherabbithole · 12/03/2019 16:25

Even if School allowed DS to leave lessons to phone for his blood test results.
Even if School gave DS permission to use a phone on school premises for this purpose.

What if - (extreme scenario) the tests revealed bad news? Could DS cope with hearing that news at school?

1-2pm would be inconvenient for many people for a host of reasons, and doesn’t represent person centred care. While I think it’s fair enough for surgeries to ask people to ring after 10 or 11am, just one hour per day is too restrictive.

Can you ask for an appt / phone appt for DS with a GP or Nurse Practitioner at a more convenient time?

PlainSpeakingStraightTalking · 12/03/2019 16:27

Our GP is open from 7.30 am to approx 8pm, Im not seeing the issue with the 16yo making call or dropping in. Why is it such an issue?

Blood result line is open 1-2pm. Separately from main reception.

So you're telling me every shift worker or people with restricted lunch breaks cannot access their medical results. Do give over. Phone and speak to the receptionist.

PlatypusPie · 12/03/2019 16:28

Our surgery has a 12-2 window for test results - bit longer than the OP, but not much. I had a similar situation with my then 16 year old - a note was put on her file after she requested that information could be given given to me ( it was along and complicated route to diagnosis )

JustBloodyCold · 12/03/2019 16:29

Once 16 they have to call themselves unless they give the doc permission to give the result to you at the time the test was taken (just gad this with my DS)

caughtinanet · 12/03/2019 16:30

Have you asked the surgery?

They must have some kind of procedure for this situation, surely you don't need to find the solution.

Yogagirl123 · 12/03/2019 16:31

Once they turn 16, Drs, banks etc won’t talk to mum without permission, PITA at times.

PumpkinPie2016 · 12/03/2019 16:34

plainspeaking our surgery are really draconian about it! It doesn't matter what reason you give them, they will not budge.

Leads to people making GP appointments just so they can ask for their results. It's no wonder there's never any appointments for 4-6 weeks!

RiddleyW · 12/03/2019 16:38

So you're telling me every shift worker or people with restricted lunch breaks cannot access their medical results. Do give over. Phone and speak to the receptionist.

Yes this is the case at our surgery and it is really annoying.

ilovemylurcher · 12/03/2019 16:39

I think it is this sort of petty behaviour (the 1-2pm blood test result line) which really gets to me about the NHS.
I appreciate that some, hopefully most (but I don't think all-I have witnessed some very lazy behaviour alongside people working bloody hard) NHS staff are brilliant but why this sort of nonsense?

Pinkbells · 12/03/2019 16:41

WTF, he's a child! Why would they not give you the results??

nokidshere · 12/03/2019 16:43

He will be able to be accused briefly from his lesson if he has one at that time as it will only take a few minutes

You have got to be joking? It's at least a 20 minute pick up time from our surgery and quite often much more!

JustBloodyCold · 12/03/2019 16:48

Make an early ,morning appt to see the doc before school and get them that way. And complain about their ridiculous system while you're there

LizzieBananas · 12/03/2019 18:19

Email the head of year/subject teacher.

I’m sure if they are responsible, the teacher will be happy for them to do it.

brizzlemint · 12/03/2019 18:21

They should put the results in writing for him.

youarenotkiddingme · 12/03/2019 18:26

The system isnt great and timeframe is small.

But it really isn't the big deal some are making it. Most secondary schools have their lunch break at some point between 1-2. I've not yet met one school who would be so unreasonable as to let the child ring - even if phones are banned.

Ok, we'd like a better system and more extended timeframe. But the existing one is t impossible to navigate.

Rubusfruticosus · 12/03/2019 18:31

Can the 16 year old phone reception and give permission for the results to be released to you when you phone the results line? I do understand not just giving out results to a parent without permission for a young person of that age.

Aragog · 12/03/2019 18:32

The surgery needs to be far more flexible. There will be many people who can't phone between those times. I couldn't. I need to be in class at those times and can't have a phone on me either at those times.

Our surgery has a prescription line which is 9-11 week days for repeat prescriptions. I have the same issue. I have to tell them over and over that I'm not available at those times. I end up having to find a kindly receptionist who will actually take my details and sort it for me outside of those times, or have to drop in the repeat prescription after work if they're open. Not convenient and not always possible depending in what time I can get away.

I can see why surgeries have these dedicated lines but they have to realise it doesn't work for everyone as not everyone has access to a phone at set tones.

Frenchmontana · 12/03/2019 18:33

He does what lots of working people would have to do. Speak to someone and ask if he can make a call and tell them what's it's for.

People who work have to do thos. I am sure he can

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