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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To make an official complaint about the NHS?

77 replies

Tuplo · 10/03/2019 01:45

Also, has anyone made one?

Last year I went several times to my GP and got told my symptoms were due to menopause. Then one day I was suddenly in agony - on the floor type agony. Phoned an ambulance, told it was non urgent, friend took me to a&e. Spent hours being examined and having x-rays, told needed further tests but could go home as was too late to do them. Came back, admitted, condition partially diagnosed but needed more investigation still, possible cancer, two weeks for tests then surgery.

At that point I was given a discharge sheet outlining everything including that I was given open access to the ward and told to return if intense pain came back as this would be an emergency and I would need surgery immediately.

Pain recurred, thankfully ambulance sent this time, blue lighted screaming and vomiting. Got to hospital, couldn't get into ward for an hour, no one answering.

Eventually got in, dr examined, showed him paper drawn up six hours previous, ignored this said he thought I had a kidney infection, banging on my back and asking if it hurt.

Left in ward waiting area where nurse gave me paracetamol and told me dr had said to take this and then I could go home. Screaming, crying, vomiting all the time.

This repeated several times over the next few hours. Healthcare assistants walking in and out as I lay across chairs vomiting. Asked me what I'd had to eat that night and when I said nothing opined that this was why I was vomiting and in so much pain and should look after myself.

Overhead a conversation between dr and a nurse with dr saying I couldn't possibly have the complication (which it turned out I had) and her saying she thought I did. Also overhead another nurse saying, repeatedly, as I vomited, that "it's noisy in here tonight".

Eventually nice nurse came and told me I was being admitted, four hours after getting in under supposedly open access.

Had emergency surgery the next day.

A couple of months later did put in informal complaint about dr, got a letter back saying my admission had been delayed because no dr was available. They're lying. I saw a Dr. He just failed to diagnose me, even when it was all there in my notes.

It's taken me a long time to recover from the surgery, which was major. It's going to take me even longer to get over this dr's attitude. At two separate points while I was vomming all over the waiting room he came in and said 'what do you want me to do?' I fucking hate him. I thought I was going to fucking die and he was refusing to help me. He's a cunt that should never be allowed near another patient.

But: is it worth making a complaint? They've already lied to me once. Should I just get over it? (Somehow. I don't know how.)

OP posts:
tessieandoz · 10/03/2019 13:35

I had a very bad experience relating to child birth. I was too far "out of it " to register each action with any clarity. It involved two different doctors on the same night. I did not make a complaint but the attending midwife did; I can remember clearly that she was horrified. I do not know the outcome for one of the doctors but the other was signed off for three months enforced rest as it was found that she was extremely overworked. So, complaining can have a positive outcome and is not of itself a negative action.

beeyourself · 10/03/2019 15:22

Op - I had a similar experience. I was in agony but it was as if they didn't believe me, didn't take me seriously. After 6 hours they gave me oramorph that didn't touch it.

Then they sent me home with cocodamol and without a scan (because they "could only do 2 a day from A&E and it would be a waste to use one on you").

I paid for a private scan & to see a neurosurgeon as I was still in agony & the wait for an NHS scan was 7 weeks. It showed that I'd done major damage to my back and their advice in A&E to sit up and walk around would have caused more damage (if I'd been able to do those things, which I wasn't).

I was also angry, especially when one of the doctors said "don't you want to get better?" when I told him I couldn't move.

A male friend of mine went to A&E later with similar symptoms, was given an MRI while he was there. The scan showed issues that weren't as bad as mine, but he was taken seriously whereas I wasn't.

Please do complain formally. List everything. Use names if you remember them. At the very least they should learn from this so it doesn't happen again.

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