We got cleaners coming in every Sat at 12pm. It’s in fact a couple where DH is quite disabled physically and comes with his wife for a bit of exercise and helps her with communication too. She barely speaks any English. So in fact she is doing the cleaning whereas he is helping a little with surfaces and a bit of company. We pay them £15/h which I think it’s a good rate and they do 2 hours. We also pay them a bonus of £30 at Xmas and if we cancel the cleaning (let’s say due to having builders around) we pay them that week too without them having to to any extra for it.
Now, today we asked in the morning if they can come any other day due to having a sick toddler. She’s been very poorly with fever and on strong antibiotics and we had a rough night. We can’t be in the house when they do cleaning as it’s not much space and also we didn’t get a chance to do the pre-tidy up. They texted back saying they can’t do any other day or time, so they’ll come next Sat. My DH thinks we should pay them for this week too as it’s not their fault. I’m very surprised that they didn’t take any alternatives as we very rarely asked them to reschedule, whereas they do it every couples of months and we were always flexible, every single time, despite having a baby (I.e. they’ll text saying they forgot the keys and went back home, can they come next day...or he has some appointment, can they come an hour later etc., usually at the last minute ..etc). AIBU to think that they should not be paid for this week?