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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

to think hairdressers should try and make their clients feel good

49 replies

guinea36 · 02/02/2019 15:12

Just that really. Really don't like the tendency of some hairdressers to start lecturing you without being asked about using more conditioner because your hair looks frizzy or is damaged.
Yes I know I look rubbish that's why I'm trying to do something about it!

OP posts:

AwkwardPaws27 · 02/02/2019 15:14

I think they mean well and are trying to offer advice - but agree not all hairdressers deliver the message in a nice way!

Smallhorse · 02/02/2019 15:18

They are most likely trying to be helpful. But if you don’t gel with their personality it’s probably better to move to a different hairdresser

Sarah22xx · 02/02/2019 15:21

I'm a hairdresser, I have to be honest but I do it in the nicest way possible as I wouldn't want to up set or insult any of my clients

LostInShoebiz · 02/02/2019 15:25

There is a way to give advice politely and constructively and they don’t always do it, do they?

Last month my bikini waxer told me my downstairs looked disgusting and I hadn’t been looking after it very well. I remain baffled as to why she thought that was appropriate or helpful.

Original poster

guinea36 · 02/02/2019 15:30

That's awful! how are you meant to look after it??!!!

OP posts:

LostInShoebiz · 02/02/2019 15:31

Scrub and moisturise to avoid ingrowns and general dryness. Life is too short though.

LostInShoebiz · 02/02/2019 15:34

A previous hairdresser used to pick up my hair, drop it again and say in heavily accented Italian “Urgh, so sad”. Turned out it was his cutting technique making is “sad” and now my new hairdresser is doing wonders (and imploring me to keep using a £4 shampoo and conditioner that is available in every Boots store). So it’s not always you or your products, sometimes they’re just dicks.

Disfordarkchocolate · 02/02/2019 15:38

I was had a one off appointment with a hairdresser who spent the whole time telling me a should use more products, she even said she would never leave the house with her hair looking like mine! I wash my hair, comb it and leave it to dry. Her attitude wasn't going to change that it just made me change hairdressers.

BlueCornishPixie · 02/02/2019 15:44

I dunno, I want any help I can get really with my hair. If I'm paying for a decent haircut, I also want to know how to keep it decent. If my hair looks shit I know it's shit and it doesn't really offend me if someone says it's dry or whatever and tells me how to improve it.

Having said that, there's no need to be rude as some hairdressers above have been. Tell me it's dry/damaged/frizzy whatever but don't tell me it's awful.

Awwlookatmybabyspider · 02/02/2019 15:55

I agree. There are ways of telling people these things without being too blunt about it. It takes some people all the courage in the world to go to the hair dressers in the first place. Paraphasing what pp said. "If people had peferct luscious locks they wouldn't be at the hairdressers.
Plus you need to build up a good relationship with your clients first.

formerbabe · 02/02/2019 15:57

I find hairdressers really bitchy actually.

Iownabigvase · 02/02/2019 15:59

lostin
What shampoo is that??

UnreasonablyPissedOff · 02/02/2019 16:38

I don't always go to the same person even though I go to the same salon. I am always fitting appointments in around work / childcare etc so just go with whoever is free when I have a window to get it done.

It always makes me laugh when they start to criticize the cut / colour you currently have. It happened to me very recently. On appointment 1 I got my hair cut, a few week later went back to get it coloured with a different person, then back for a cut with person 1 who looked at it with a perplexed face and said 'oh...this is not great, this last cut wasn't brilliant, who did that? To which I replied cheerfully 'you did!'

At least she looked shamefaced! And the cut was fine the first time too. I think its just something they say to make you think they are 'rescuing you' from terrible hair!

DorothyZbornak · 02/02/2019 16:43

It's when they start giving you the hard sell that I get really pissed off. "Your hair's not in great condition, but we do a range" and try and flog you a mini sized 'treatment' that costs about £20.

dementedpixie · 02/02/2019 16:44

My hairdresser is lovely and tells me my hair is in great condition.

Mmmhmmm · 02/02/2019 16:58

Is this normal in the UK? I haven't been to a hairdresser since moving here. I'd never put up with rude BS like that.

whatacrapusername2306 · 02/02/2019 17:03

I’m a hairdresser and would never make a client feel anything less than special. If they said to me ‘oh, my hair is always frizzy’ I would say, would you like me to recommend some tips and products that can help? I wouldn’t expect them to come in with perfect hair, thats what they are paying me for!

wrenika · 02/02/2019 17:08

If I had a hairdresser I didn't like I'd change...life's too short to listen to unnecessary criticism. I'm happy to be told how best to style it, or how to improve it's condition, but as long as it's done nicely. My hairdresser is brilliant. She's the first one I've had who trusts me that when I say I want 80% of it shaved down to a No.1 I really mean it! Others before have pansied about and assumed that I want a feminine cut. I found that swapping away from going to a hair stylist and going to a place which serves men predominantly men but also does some women gets better banter and better results. There's a better atmosphere and far less bitchy people. If you want a good haircut in Glasgow, go to Rebel Rebel. Can't beat it.

DitheringBlidiot · 02/02/2019 17:10

I always get told how lovely and thick my hair is and I always end up apologising cos I feel like they’re annoyed it’s taking ages. Never been told it’s shit, id be well posed off at that!

PickAChew · 02/02/2019 17:13

My hairdresser is lovely and I always leave feeling about 10 feet tall. It's not a glossy salon, though. I'm often sitting next to a pretty young thing with multiple piercings having their hair dyed blue or flame red.

user1493413286 · 02/02/2019 17:15

I suppose there’s ways of saying things such as “your hair would respond really well to more conditioner etc” rather than making you feel horrible.
It wasn’t a bad way of trying to sell their products was it?

Beerflavourednipples · 02/02/2019 17:19

OMG YES! I cannot understand this at all, because it's the main thing I look for in a hairdresser, and would think that making your client feel at ease would be top of their list of priorities for repeat custom.

I have been to a few hairdressers who are really nice and friendly, but so many of them are really intimidating and I feel like they are judging my hair! I went grey young and have some hairdressers go 'oh my god you have got so much grey' (yes, I fucking know thanks!), have had one say to me 'gosh, whoever did your hair last did a terrible job!' and one who said 'what is going on with the colour of your hair'?

I mean, really, do you think I am going to come back to you when you speak to me like that? My hair isn't even that bad, it's just regualr hair!

If you watch the ASMR haircut videos on YouTube (I know, but trust me, so relaxing!) they are always really complinentary about your hair, I wish more real life hairdressers were like that! 😂

Kitty2018 · 02/02/2019 17:24

That is totally my pet hate. Some beauticians/hairdressers seem to think that insulting you is somehow a good tactic for business - are they trying to frighten you in thinking their treatments are the only thing that can rescue your terrible skin/hair?? 🤔
I’ve lost count of the number of times I’ve been told my hair/skin/nails are in appalling condition (they’re really not that bad!). I never go back to those people. I much prefer to be given compliments and/or advice if needed. I want to come out feeling good about myself not cowed by criticism and insults 😂

Baconmaker · 02/02/2019 17:27

YADNBU. Mind you I have had some lovely hair dressers too. One guy was amazing, I always came away feeling good about myself - even though my hair is crazy and out of control.

Baconmaker · 02/02/2019 17:30

I remember once having a free trial with a personal trainer as part of my gym membership. I was vaguely considering doing a weekly session shared with a friend. She spent the whole time saying how much I desperately needed a trainer as I was really unfit "you can't even do XYZ". Put me off entirely. I can't have even been that unfit as I regularly went for runs (5-10k) and did circuit training before even joining the gym. I just wanted a bit of encouragement and advice on how I could improve not to be made to feel like shit.

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