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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

I know there are countless threads but....delivery drivers!

39 replies

cricketballs3 · 21/12/2018 18:34

So had a text through Wednesday giving me options for Fedex delivery, selected leave with neighbour (we all take in for each other so that's no problem Grin) came home Thursday to find a card saying I wasn't in so I need to rearrange delivery...cue rearranging for today with the same caveat.

I've been sat on the sofa, which looks out to the only way in and out of the cul-de-sac all afternoon despite having a million things to do and I'm sure you can guess what the result of this is - obviously I wasn't home and my instructions ignored (saw this on the tracking) luckily the business I ordered from have been brilliant and are recalling that order and sending out for delivery tomorrow with a different delivery courier.

Why, why do the couriers do this time and time again? I know they are under extreme pressure this time of year but they take on a contract to deliver as per their customer instructions. I'm sure that delivery experiences must hurt the sellers a lot with negative feedback, especially the smaller businesses.

AIBU to expect what I ordered? rant over

OP posts:
araiwa · 21/12/2018 18:38

If i was a delivery driver being paid a pittance, id struggle to give a fuck either

Sparklesocks · 21/12/2018 18:47

They are under huge pressure as you say, and their bosses make take on the contracts but the drivers are the ones delivering hundreds of parcels a day within a very tight window. It’s really annoying when your order doesn’t come or they deliver when you’re out but it’s a product of an industry that pushes staff to the limit.

Original poster
cricketballs3 · 21/12/2018 18:48

I do understand the drivers are paid peanuts and treated badly but to blatantly lie doesn't help them getting the public on their side

OP posts:
LittleMe03 · 21/12/2018 19:10

I'm with you OP. Ordered something last Saturday on express delivery to arrive on Monday. I paid £7 for this delivery service. Sat in all day to wait for it and nothing. Tracking 'unavailable' tried phoning on Tuesday morning and was fed up after 50 minutes on hold so ended the call.

I have emailed, automated reply said I would have a reply in 24 hours. It's now Friday evening. Parcel still hasn't arrived and no reply to my email or a 'call back' (from an online call back system)

Under pressure... yes

Paid peanuts... no idea

But this is not acceptable.

Thankfully what I've ordered wasn't a Christmas present but a birthday present which isn't until 4th jan.

Onlyjoinedforthisthread · 21/12/2018 19:28

I've done plenty of low paid jobs and always 'give a fuck' poor pay and being busy is not an excuse not to , however I find all our delivery drovers great, but then I'm always nice to them, e.g. refill their coffee mugs if they want

Original poster
cricketballs3 · 21/12/2018 19:50

Our DPD and parcelforce deliveries have always been brilliant but hermes (won't now order from anyone that uses them) and now fedex is on the hate list!

OP posts:
BifsWif · 21/12/2018 19:51

Parcelforce have really pissed me off this week. One missing parcel and one forged signature which is making it very hard to get my money back.

BlueNeighbourhood · 21/12/2018 19:56

DPD are brilliant. Always have an email the day beforehand and then an option to rearrange delivery on the day if it isn’t suitable.

I’ve just ordered £450 of items from a very well known sports store (not Sports Direct), one of the items is shipped directly from Nike and they use DPD so I will 100% have that tomorrow. The rest of the items were handed to Hermes this afternoon, apparently this is guaranteed delivery before Christmas but I’m going to take a guess at that the rest of the order won’t arrive due to incompetence of Hermes and their drivers in our area. Fortunately it’s some lovely new treats for myself rather than Christmas presents.

Unless a company uses DPD, I refuse to believe they’ll actually deliver when they say they will!

Almostfifty · 21/12/2018 19:57

One delivery driver got his comeuppance outside my house today. Stopped by the police, had to wait for someone to come and pick up his van, then he went off with the police in their car.

Still wondering which reason it was he was taken into custody.

LadyRenoir · 21/12/2018 20:05

It's probably one of the worst jobs in the world- ridiculously low wages, no time to eat/wee on the job, ridiculous targets, and sometimes instructions from the warehouse unclear.

Avrannakern · 21/12/2018 20:09

I know everyone hates Hermes, but I actually like my guy! It’s a small town so always the same driver, and he just puts them all in my garage; which is few quite a few gates and then the side door is round in my back garden so not easy to to walk too. Even if it’s signed for, he just signs it for me and puts it in the garage. I’ve never had a problem and the risk of letting him sign for me is worth it as I never miss a delivery. I’m still trying to train the DPD guy to do the same!

CloserIAm2Fine · 21/12/2018 20:11

YANBU

I have extremely busy and demanding times in my low paid job but if I was lying to customers and claiming to have done things I hadn’t I would be sacked.

I had a Hermes delivery a few weeks ago that the claimed to have attempted even though I was sat looking out on the entrance and nobody even drove up. Their customer services were useless and didn’t give a shit. The annoying thing is, when they did finally deliver it they sent me GPS evidence, so they clearly have the capability to tell when drivers are lying they just don’t give a flying fuck.

LittleMe03 · 21/12/2018 20:13

Completely agree that DPD are fantastic!

@LadyRenoir I have no idea if your post is true or not but why does that make it acceptable?

LittleMe03 · 21/12/2018 20:18

Royal Mail of DHL I know I can rely on. Hermes I've not had an issue with but don't buy from many who use them.

LittleMe03 · 21/12/2018 20:19

DPD I mean!!! DHS are who I'm currently having a problem with

LittleMe03 · 21/12/2018 20:20

Fuck same.... DHL Grin

LittleMe03 · 21/12/2018 20:20

OMG!!! Seriously.... SAKE

BifsWif · 21/12/2018 20:25

Have you been on the gin little? Grin

PickAChew · 21/12/2018 20:29

Parcel farce are the worst. Even if you get tracking emails, we found out from our local that the email/text slots are bullshit because they don't get a strict schedule like dpd etc.

Appreciate dhl now we've moved, as the premier shop 2 minutes away is a drop off point if we're out. Had no such option when we were semi rural, though.

Have had nothing but at least half decent hermes drivers. Our current weekday one has little English and seems terrified of me but just gets the job done, without any smalltalk.

LadyRenoir · 21/12/2018 20:33

@LittleMe03 It does not, but I can see how I would personally not care if I was paid a couple of quid per day after delivering 200 parcels working 14 hours.
It is a reality, not a made-up thing, not sure why you would doubt that- do you think they earn millions in this job?
I know for myself how bloody annoying it is not to get a delivery, to have it delivered to a wrong address, to have it left in a wrong place, to have it gone missing, but I also know the drivers get penalised for being behind schedule or not delivering on the day, despite being made to deliver parcels going above the official limit, pay gas from their own pocket, and sometimes it pays them off more not to deliver at all as it's a smaller penalty than lets say pay extra for the gas for a distant location.
So I get why they may not care.

Shimy · 21/12/2018 20:36

DPD have been my worst experience. They had the correct address on the parcel but different address on their gadgety thingy that they use to track next address etc as they move about.

Cue lots of text messages each time telling me i wasn't at home and will re deliver! of course each time they didn't look at address on the parcel but just went straight to address on their electronic pad.

Cockup was between them and the useless company i ordered shower from to be fair. But the fact it was impossible to speak to anyone at DPD to alert them to their mistake was the most frustrating thing.

My urgent order of a a new shower was driven back all the way to Bradford, i had to cancel the booked plumber that took ages to find.. I cant even tell you how eventually i got the order but it took close to a month before i eventually got it.

LittleMe03 · 21/12/2018 20:44

@BifsWif I hate gin! A few glasses of wine thou I admit while spending the evening alone Grin

LittleMe03 · 21/12/2018 20:47

@LadyRenoir

It's not the drivers I am blaming. It's the company. They shouldn't make promises they cannot keep. If you are told your parcel will be delivered on a certain date at a certain time then that should be the case unless otherwise notified.

MuddlingMackem · 21/12/2018 20:48

@Shimy
They had the correct address on the parcel but different address on their gadgety thingy that they use to track next address etc as they move about.
[. . . ]
Cockup was between them and the useless company i ordered shower from to be fair. But the fact it was impossible to speak to anyone at DPD to alert them to their mistake was the most frustrating thing.

You can't speak to anyone to change a delivery address on the system, the sender needs to contact the delivery company in writing. If you only tried to contact the courier yourself nothing could be changed, the supplier would have needed to contact them to amend the information so until you contacted the supplier you wouldn't get anywhere.

Original poster
cricketballs3 · 21/12/2018 20:53

That is my point exactly LittleMe03

They shouldn't make promises they cannot keep

It's not the lack of delivery it's the blatant lies that piss me off

OP posts: