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Original poster

Amazon and "safe place"

28 replies

Thatsalotofblood · 20/12/2018 11:46

I ordered a few bits from Amazon, for Xmas, totalling around 110, for 4 items they didn't arrive on the day they were supposed too, and the next day I wasn't home to take the delivery but asked for it to be left with a neighbour.
I got home to one parcel on my doorstep ripped open (it was only a moisturiser)- a terraced house so out for anybody to take and I guess the other 3 parcels have been taken as no neighbours have it and Amazon says it's been delivered!!!
What rights do i have? Can I ask for the missing 3 items to be sent out again, probably not delivered before Xmas but what else can I do???

The other 3 parcels were quite useful items, a face steamer, a face machine thing, and some lipsticks.

OP posts:
MissionItsPossible · 20/12/2018 11:51

Did you ask for it to be left with a neighbour when you placed the order or try and contact them when they didn't come on the expected day? If the former you might be able to get replacement items and I'd insist on fast delivery so they do come before Christmas.

Original poster
Thatsalotofblood · 20/12/2018 12:10

Yes I contacted them to request them to leave with neighbour, how is the pathway a safe place?!

OP posts:
trixymalixy · 20/12/2018 12:12

Contact them and say they weren't left in your designated safe place. This happened to me and Amazon resent the parcels

isitreallymyfault · 20/12/2018 12:14

Amazon are terrible for this, I walked past a terraced house yesterday and there were 2 parcels on the doorstep. I took them home and went back with a note to say I had them and would drop them round yesterday evening. The lady was very grateful, she had asked they be left in a safe place, she assumed they would put them around the back. My DH said I was breaking the law to take them even though I went back with a note to say what I had done. so I won't be doing that again.

Yellowbutterfly1 · 20/12/2018 12:44

I always state to leave items in my 'safe place' of my front porch.
They have always done this and often take a photo, although I leave it unlocked so I think they try the door anyway.
It used to be that the delivery label had the safe place printed on it but for the last almost year they no longer have it on there. I wonder if the couriers are even told now where to leave it.

MissionItsPossible · 20/12/2018 12:44

You didn't inform them when you placed the order in your basket and tried to contact them after it had been shipped? Amazon drivers don't even have time to go to the toilet let alone be checking messages or taking calls when instructions have changed. Unless I've understood your OP wrong.

ilovesooty · 20/12/2018 12:53

On my orders I have to designate a particular safe place if the parcel is going to be left. The delivery driver usually takes a photo as well. Do you actually state on your account that if you aren't in parcels should be left with a particular neighbour and was that neighbour at home when your delivery arrived?

MissionItsPossible · 20/12/2018 12:55

Yes, that's the point I'm trying to make ^^ You do it on your account/when placing the order. Not afterwards.

Iruka · 20/12/2018 12:56

isitreallymyfault

(1)A person is guilty of theft if he dishonestly appropriates property belonging to another with the intention of permanently depriving the other of it

You were fine

Iruka · 20/12/2018 12:57

Although if someone caught as you were walking away with it without leaving a note then you may find it difficult to explain

GeorgieTheGorgeousGoat · 20/12/2018 12:57

isitreallymyfault you didn’t break the law which is to intentionally deprive someone of their belongings. I can see why you’d be nervous though.

Posthistoricmonsters · 20/12/2018 13:00

You can open a dialogue box on Amazon's website or app. I did this two days ago. Only one of the item I was sent was posted. They refunded the missing item so I could reorder it again.

erykahb · 20/12/2018 13:06

Amazon are so bloody cheap and mostly the courier is Hermes if I'm correct?
Who are fucking shit, may I add!!!!

BurgerHill · 20/12/2018 13:07

I ordered some vinyl for my dads birthday from them and requested, when I placed the order, that it be left in my enclosed porch.

I came home yesterday to find the cardboard box behind my bins where they had been since midday, we had torrential rain pretty much all day yesterday.

Unsurprisingly, the box and everything in it were sodden and ruined.

Original poster
Thatsalotofblood · 20/12/2018 13:47

Yes it's on my account!! I emailed Amazon after i took the day off work to tell them i wouldn't be home so leave it with said neighbour, who is always in

OP posts:
MissionItsPossible · 20/12/2018 14:00

Why did you email them then if it's already stated on your account where to leave it if you're not home?

Nevertheless, get in contact with support and tell them.

Original poster
Thatsalotofblood · 20/12/2018 14:28

I told them because it's happened before but I've been upstairs and not got to the door in time.
Theyve told me to wait til tomorrow and see if it turns up

OP posts:
GhoulWithADragonTattoo · 20/12/2018 14:34

They can't leave the items on your doorway and claim they've been delivered. Insist they replace them immediately.

Didiplanthis · 20/12/2018 14:35

My safe place is quite clearly on my account. It's is accessible and obvious from my front door. It's not, as most delivery drivers seem to think, on my front door step in the pissing rain ....

Printerneedsink · 20/12/2018 14:37

They left someting in my shed a while ago, which meant they would have opened a gate and gone into my garden. it says on the Amazon website that it has been delivered personally. I was not even at home! I am not happy that they just walked into my garden and opened the shed door (unlocked). Would they have taken a photo??

Starlight456 · 20/12/2018 14:38

I am not sure why anyone is debating on the path is a safe place?

I have had a chat with Amazon about a couple of items both haven’t arrived both are re ordered one replacement has arrived the other won’t till after Christmas.

PazRaz10 · 20/12/2018 14:42

I've never set a 'safe place' and parcels are regularly just thrown over the gate to the side of our house, or put in or under the bushes on our drive. We've had to have lots of things resent due to damage or to the fact they are sodden when I get home from work.

TwoBlueFish · 20/12/2018 14:44

Amazon are pretty good at resending missing items. I had 2 items go missing that were supposedly handed to me. I contacted Amazon who asked me to wait a day to see if it turned up, half the order duly arrived the next day. The other half of the item never arrived so Amazon sent a replacement straight away. Three weeks later the missing item turned up in a neighbours garden (she’d been on holiday for 3 weeks). All the houses have very clear numbers on, my garage is my safe place and is never locked, would have taken the delivery driver about 2 minutes extra to put it in the correct place. Original item has now been returned to Amazon.

You can live chat with Amazon and they’re usually really helpful.

medusa83 · 20/12/2018 14:44

Apparently my safe place is under a shoe beside the front door.

Amazon and "safe place"
xaphan77 · 20/12/2018 14:45

maybe ask for replacements to be sent to a pick up location or amazon locker instead so its more secure?