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Amazon and "safe place"

28 replies

Thatsalotofblood · 20/12/2018 11:46

I ordered a few bits from Amazon, for Xmas, totalling around 110, for 4 items they didn't arrive on the day they were supposed too, and the next day I wasn't home to take the delivery but asked for it to be left with a neighbour.
I got home to one parcel on my doorstep ripped open (it was only a moisturiser)- a terraced house so out for anybody to take and I guess the other 3 parcels have been taken as no neighbours have it and Amazon says it's been delivered!!!
What rights do i have? Can I ask for the missing 3 items to be sent out again, probably not delivered before Xmas but what else can I do???

The other 3 parcels were quite useful items, a face steamer, a face machine thing, and some lipsticks.

OP posts:
bigbluebus · 20/12/2018 15:03

It seems to have become the norm here now to just leave parcels by the front door in full view of anyone passing by. I've had 2 recently. The 1st one we weren't expecting as it was a gift and was left on the step. The 2nd we were expecting but I was out for 2 hours that day. I went on the tracking app and clicked 'leave through gate'. I unlocked said gate as I left the house and surprise surprise, upon my return the parcel was on the garden next to the front door! Both deliveries were DHL. Not point in telling them your safe place as they just ignore it.

MyCatIsAFiend · 20/12/2018 17:41

We've had this. They ignore the designated safe place at the front (which is not visible from the road), try the side gate and when they find it locked, they throw the parcel over the gate....Hmm

Yohooo · 20/12/2018 22:20

Haha surely everyone knows the score with Amazon. If you don't like the way they deliver things then it's a bit daft ordering things from them. I once had a parcel get wet in the rain when it was left out but it's only one out of a zillion deliveries.

If people don't like the way they operate (taxes/deliveries) then order elsewhere. 🤷🏻‍♀️

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