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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To be pissed about my Eve mattress?

57 replies

NinjaTurtleMikey · 12/12/2018 00:28

I bought an Eve mattress in February and by March/April it started to dip! It was on a brand new oak framed bed so no blaming that. Took until a few weeks ago to get it across to their customer service and they sent an “engineer” out. Engineer came over, took a picture of a spirit level on the bed and one of the bed slats. He agreed it had dipped and left.

I then receive an email from Eve to say that they’re glad I signed the paperwork in agreement with the engineer that there was no dip in the mattress. I wasn’t even shown a statement let alone signing one! The response being basically “take us to court then”!

I might add a few points. 1) I weigh 8st and partner 16st - nobody exactly obscenely over weight. 2) the mattress has a removable zip cover, so as the photo was taken from the edge of the bed and the zip pulls the cover tight to the edges it’s not going to show a dip in the middle!

Has anyone had similar with one of these newfangled boxed mattresses? I have musculoskeletal problems and this is not helping.

The engineer did take his shoes off before walking on the carpet though which was nice of him.

OP posts:
Original poster
NinjaTurtleMikey · 12/12/2018 23:04

@heeblejeeble wow that’s excellent customer service! I’d just like to not be treated like a money grabbing liar - might be nice!

OP posts:
seventhgonickname · 13/12/2018 08:28

As someone said above money saving expert have lots of info on complaining .I don't tweet myself but have had a friend help me after a crap boiler fit (water through 4ceilings and the boiler not connected to the radiators as all copper piping removed and no water or gas for a week also due to the above,took them 3 weeks to resolve that)and a price reduction.

Original poster
NinjaTurtleMikey · 13/12/2018 08:44

@seventhgonickname oh my god that’s awful glad you got it checked

Up feeding baby in the same spot a lot last night and I can feel the bed base on my arse ffs squidgy memory foam is one thing I feel like a toad in the bloody hole.

OP posts:
Original poster
NinjaTurtleMikey · 13/12/2018 08:44

@seventhgonickname fixed mot checked sorry, tired

OP posts:
Abbeyroad10 · 25/02/2023 09:05

Hi, I know this was a long time ago but hoping you might see my message… did you ever get a refund or new mattress from this awful company? We are in the same position with them. It’s the worst pain when you wake up in the morning!

EveSleepWorthless · 10/03/2023 00:34

Hi - I bought a Premium Hybrid Mattress from these crooks before they went into liquidation *How convenient! The top layer of foam split and there was a large hole showing the springs underneath!
Now of course they are trading again as they were bought by Benson's for Beds.
I have emailed the company and been told that as I bought it before the original Eve was liquidated I can't claim under the worthless 10 Year Warranty!
Thanks for your post and the excellent suggestions.
I am also contacting WHICH, as it was there recommendation I bought it after reading - I just think that they ought to know!
In the meantime I am going to war on social media etc etc!

JudgeRudy · 10/03/2023 01:34

M4J4 · 12/12/2018 00:47

Could you get someone to order another Eve mattress, take advantage of the 90 day guarantee by sending your dippy mattress to them and you keep the new one?

Oh I like your style

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