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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To not be able to fathom this scummy behavior?

80 replies

Thisnamechanger · 11/12/2018 08:13

Fuming....venting....ranting...

Dropped Debit Card at 6.45am... 4 contactless payments done on it by 7.30.

WHY Angry

OP posts:
Thisnamechanger · 11/12/2018 09:33

Gyargh! Makes me so cross.

OP posts:
ReflectentMonatomism · 11/12/2018 09:35

"if there was a maximum of 3 contactless payments a day, travelling around London would be a nightmare."

The individual payments don't through to the bank until the end of the day. TfL fronts the risk: they have a special arrangement which allows them to accumulate payments, apply any relevant cap, and then make a single transaction at the end of the day. If it turns out that your card is stolen, you don't have the money, etc, TfL just swallow that. No line of reasoning about contactless payment which includes "how does that affect TfL?" is going to go anywhere: they are sui generis, like unto only themselves.

(TfL are desperate to get out of Oyster pre-pay, because the FCA is shaping up to start arguing TfL are a bank subject to bank regulation. Hence their willingness to accept the risk).

The contactless payment limit is risk-managed: it depends on who you are, what your behaviour is, and how well they think their fraud detection stuff works. My daughter's card was pick-pocketed and three transactions were made within fifteen minutes: the first she knew about it was the phone call from the bank saying "these aren't you, are they?"

OhShizzle · 11/12/2018 09:36

Happened to me too.

Luckily bank were quick on it.

2 × £30 transactions at an off license and they phoned me.

Refunded payments immediately.

It felt really horrible though. People are just horrid.

Aridane · 11/12/2018 09:38

This is why I don’t use contactless < old glimmer alert >

ReflectentMonatomism · 11/12/2018 09:39

This is why I don’t use contactless

Why do you think the people that might steal your card will follow the same policy?

adaline · 11/12/2018 09:40

Happened to my mum when her bag got stolen - they caught them on CCTV a couple of hundred miles away using it to pay for fuel to put in our car (which they'd also stolen!)

It was frustrating but the bank were very good and she got the money back within 48 hours or so. That was with Nationwide.

Patroclus · 11/12/2018 09:40

Drug addict, thats their next 2 days sorted. Thats th sad reality

loubluee · 11/12/2018 09:40

Aridane me either.
I’m happy with my ‘old’ chip and pin!!

adaline · 11/12/2018 09:40

Why do you think the people that might steal your card will follow the same policy?

Eh? Not all cards come with contactless. You can request that yours is only a chip and pin card if you want.

ReflectentMonatomism · 11/12/2018 09:43

You can request that yours is only a chip and pin card if you want.

Fair enough, although rather like Chip and Signature (remember that?) you might find it doesn't last for much longer.

But when I have seen people laboriously doing Chip and PIN in supermarkets, and in some cases telling the staff they "don't do Contactless", the cards have almost always had the symbol on. There is a pretty common delusion that if you don't do Contactless payment, criminals are somehow prevented from doing so by that mere fact alone.

MissionItsPossible · 11/12/2018 09:44

This is why I don't have contactless. Sorry OP.

Joinourclub · 11/12/2018 09:44

I’m just impressed with how quickly the banks spot unusual spending. I wonder why £28 in Sainsburys alerted them?!

adaline · 11/12/2018 09:46

There is a pretty common delusion that if you don't do Contactless payment, criminals are somehow prevented from doing so by that mere fact alone.

No, that's very true.

Aridane · 11/12/2018 09:47

This is why I don’t use contactless

Why do you think the people that might steal your card will follow the same policy?

i) because my cards are not contactless,

ii) because the one that is, the bank has confirmed that contactless payments would be unusual activity triggering their fraud alerts

Thisnamechanger · 11/12/2018 09:48

wonder why £28 in Sainsburys alerted them?!

That was the one they text me about but it was the 4th one in half and hour.

OP posts:
Thisnamechanger · 11/12/2018 09:49

There is a pretty common delusion that if you don't do Contactless payment, criminals are somehow prevented from doing so by that mere fact alone

Unless you never activate it?

OP posts:
Ginkythefangedhellpigofdoom · 11/12/2018 09:49

They will cancel it and you will be refunded.

be aware even after you cancel it although it will be cancelled the contactless element will still be active for 2-4 days after so keep an eye on it incase the bank argues over which are fraudulent and which are your activities.
I watched a news documentary where they tested bank cards that had been reported stolen, most worked for 2 days after but one worked for 4 days

Thisnamechanger · 11/12/2018 09:51

Gosh okay!

Luckily the security code on the back had worn off completely so they hopefully aren't using it online.

OP posts:
ReflectentMonatomism · 11/12/2018 09:51

I wonder why £28 in Sainsburys alerted them?

Because the criminals know the card will get blocked fairly quickly whatever happens, so want to maximise their profit. It also makes it easy to spot. If their intent was to personally take money from the victim, then they would make smaller payments, but that would not be optimal for them otherwise. A quick succession of transactions of close to thirty quid is optimal for the criminals.

So a succession of 25-30 quid transactions in shops you haven't used before will almost instantly fire the fraud detection stuff. The criminals could avoid this by spending only a fiver, but then the limit on the number of transactions (which is now more than three usually, but not large) will limit their takings, and they will still have the problem that their behaviour won't look like yours (times of day, locations, types of shops, etc).

ReflectentMonatomism · 11/12/2018 09:52

Unless you never activate it?

On most card now, it's activated by the first chip and pin payment. There are a few where it's activated by a contactless payment which immediately falls back to chip and pin, but that's relatively unusual.

Letsmoveondude · 11/12/2018 09:52

What shitbags.
We had it in the past. I lost my bank card on the school run. Called the bank from the gym. They (Barclays) were quite good money was back fairly quick, and new card was on the doormat a few days later. I felt weirdly violated though.

ReflectentMonatomism · 11/12/2018 09:53

Luckily the security code on the back had worn off completely so they hopefully aren't using it online.

I have pondered scratching it off.

adaline · 11/12/2018 09:54

Unless you never activate it?

It activates automatically when you first use chip & pin on that card.

VeniVidiViciTwice · 11/12/2018 10:04

Oh OP, Flowers. Hope the bank sort things out for you and the people responsible are caught.

I am with Barclays and after 5 (I think it is 5) contact less payments I need to use my chip and pin. I know because I had it happen not so long back but then barclays seem to be very on the ball with fraud - I, every few months get a random check via text as to whether a payment was attempted by me (the payment rejected initially) and once I respond then the transaction is able to go through (I have checked with Barclays as to whether these texts are legit before responding before anyone suggests they are fake).

Tinty · 11/12/2018 10:04

But when I have seen people laboriously doing Chip and PIN in supermarkets, and in some cases telling the staff they "don't do Contactless", the cards have almost always had the symbol on. There is a pretty common delusion that if you don't do Contactless payment, criminals are somehow prevented from doing so by that mere fact alone.

Not always though, I am that person laboriously doing Chip and Pin in Supermarkets. When I got my latest card this year it had the Chip and Pin and I tried to use it, it doesn't work. I called the bank and they said they could see that it had tried to be used but it wasn't working on that particular card. I could have another but I decided to leave it as it is and just carry on with Chip and Pin. Grin

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