Kids in the hair dressers today

[adoggymum]

I went for my haircut this morning, I always look forward to it as it's a nice salon- not bad prices and they make me feel really pampered (think head massage when washing it, fancy blow dry, glass of wine/fizz whilst you're having it done)

I paid £40 for a wash, cut and blow dry.

Upon arrival there was a family of 4- 2 young kids, one 3 ish and one probably 5 or 6, swinging around on the chairs and running around their (I assume grandmother) whilst she was having her hair coloured. The parents just sat back on the sofas watching- the dad was even on the tablet!

Neither of them made any effort to calm the children down, tell them off for swinging on the chairs/running around/screaming etc. And the grandmother even asked them to maybe take them out for a walk into the town for a while as she was having her colour set and the mother just took one look at the weather and said 'nah it's not nice out there is it?'.

It was myself, the grandmother and another customer in there- even the hair stylists were looking annoyed but obviously didn't want to say anything. For the entire hour I was there the kids were allowed to roam, the parents sat doing absolutely no parenting or attempts at distraction and none of them were even having their hair cut!

A customer came in towards the end of my appointment and didn't have anywhere to sit as the parents had all the kids stuff over the sofas and both were sitting on one each separately.

AIBU to have wanted the parents and children to leave? They weren't paying customers, kids were running riot, parents not parenting and they were ruining my special treat to myself, I couldn't relax with the kids running about and spinning on the chair next to me :(

What do you guys think? Should I have said something do you think?

Note- I'm not some grumpy old lady either, I'm a 20 year old student.

@LizzieBennettDarcy oh my gosh! That's awful- good on you for leaving, you don't deserve that kind of treatment x

seeing as they werent even customers the staff shold have said something-its not a family day out-u dont visit with gran down the bloody hairdressers!

I hope the waiting customer asked them to move their stuff and didn’t just stand there .

God op im annoyed on your behalf.

@Oldbutstillgotit I didn't see that part as she was still standing when I left😞

@dustarr73 right??😂😫

The salon owner should have said something. The fact they didn't speaks volumes. Thus, It's not the kind of place I would want to go.

But I would also have asked the salon owner to say something, at the time. The fact you didn't is your choice, your loss.

Should’ve just said something at the time to staff, but also TBF they should have dealt with the annoyance without having to be asked in the first place. They probably just felt a bit awkward with the gran being a customer. Maybe your complaint will prompt them to send granny an email telling her not to bring her family in again!!?

There are lots of people out there who seem to have no social awareness - loud conversations across packed buses, kids running amok and parents don’t give a stuff. I think I just count my lucky stars I don’t have to deal with people like that very often. Sorry it ruined your nice treat though.

@Oblomov18 I didn't even know who the salon manager was- let alone pluck up the courage to complain and have the parents confront me! (They seemed like the kind to not hold back!)

I've emailed them.

@PuppyMonkey (love your name) thank you :)

For me , hair dressers are not a treat (I don;t like having my head touched) , its a neccesary evil.

But I would be very at a hairdressers allowing children to run about in an environment where there are hot drinks, scissors, trip hazards, hot drinks .

Where I work, I have often had to corall toddlers back to their parents to avoid my (often older frail) patients tripping.
"Where's Mummy / Go back to Mummy" "Can you stop your DC running about , I don't want anyone being injured"
I have a Bitchy Resting Work Face and a white tunic which helps me at work

In the hairdressers , ask for "A nice big cup of really really HOT coffee " and glare at the parents.

Hi everyone- just received this response from the manager:

Hi Adoggymum, I am really pleased to hear that you are happy with your Cut & Blowdry! I would like to apologise that you didn't enjoy your overall experience. You are right, the children were running around and making a lot of noise. Their stylist did have a chat and did try to settle them down, however this obviously didn't work. Since you have left the salon, the stylist has spoken to the parents and now the children are sitting down very quietly! Again, I'd like to apologise that you couldn't have a peaceful time. Kind regards, - Manager

Great response but I did message back saying it would have been great to have been dealt with at the time!🤔😠

Would have been a better response with a “here’s a ten percent discount voucher for next time.”

Ha yeah here’s a voucher - it would have been small fry to the salon but great for feel good factor

@PuppyMonkey @MarshaBradyo I wasn't even wanting that in the beginning but now after going back over it all and people agreeing with how bad that was I was hoping for a voucher or free treatment😂 especially since I've been there a few times.

Learning difficulties? Now that's just annoyed me.

My son has LD and would be a nightmare waiting in a hair salon...so I don't take him. Thank God for understanding home hairdressers.

Assuming the parents are telling the truth here, why would they even take them in? I'd have sympathy if it was Mum going for a haircut but sitting around waiting for gran? No.

@Coloursthatweremyjoy I agree- I would totally have sympathy if it was just mum there with the child and having a treatment, as I know finding child free days and childcare is hard (especially for SEN children).

I think it's a cop out and a shameful one at that from the parents. Just ridiculous.

I don't know why you'd hope for a voucher. You've had your hair done and are happy with you are you not? I get that as a young student, noisy kids might piss you off but you can't avoid them in every day life unless you go out of your way to do so.

With it.*

@BlancheM 😂 it's not just students that's get annoyed by disruptive children in luxury adult environments- read the whole thread many people agreed with me!

I don't want a voucher, but £5 my next booking would be nice considering what went on! And how they took away from the relaxation. I feel so bad for the lady that came in and had no seat because the awful family took up both sofas! I think we should have all been compensated- and even apologised to in person whilst we were there.

Other people might agree with you but I don't think it warrants any discount when you didn't receive a poor service or messed up hair. The lady in question shouldn't have been shamed because her grandchildren who have learning difficulties were too boisterous for another customer's liking. £40 for the works sounds like a good deal to me anyway especially with drinks thrown in. Kids can be a pain but book somewhere adult-only if you want a 'luxury experience' rather than a hair cut.

You've changed your tune anyway 😂 at first you weren't after a voucher, then you'd have appreciated a token discount, now you think everyone should've received compensation and a personal apology. After having messaged them on FB about their policy, emailed and then emailed again to tick them off because their apology wasn't good enough- all over someone's kids disturbing your hair cut 😬

@BlancheM stay in your lane please? :)

They didn't have learning difficulties- the children were fine. I know children with learning difficulties and these children were undisciplined, hyper and not parented properly.

So what if I wanted compensation now? That's my decision, I was there, I know how it really was.

Why did the dc need to there in the first place is beyond me. SNs is irrelevant.