...to be pissed off about this?

[puppymouse]

I have booked in for a particular treatment on the recommendation of a friend who's had it done. I missed a Black Friday deal by 12 hours. Fair enough.

A new offer has now been posted (with no Ts&Cs) to say if a friend has had it done, mention their name when you contact the practitioner and you get a third off. I have messaged them to ask if I can take advantage of this as I have my friend's name in my original message. But they refused. Because I have booked my appointment and paid a small deposit.

I feel like I want to cancel now as I think this is petty and short sighted for a new small business and I'd prefer to go elsewhere on that basis. But am I being a total twat?

I would cancel.

100% cancel

I would cancel too.

(and I would possibly mention this on their Twitter/FB page)

I would cancel as well.

I would definitely cancel. Horrible customer service! Anyone with half a brain would be happy to oblige in order to form a good relationship with a new customer.

Glad to see it's not just me. I have messaged friend to go, "this is a bit shit!" Will see what she says. I'm always happy to support small businesses but I think this isn't how to get clients.

How much is the small deposit?
Maybe point out to them that if you cancel and book again it would be cheaper?
Very shortsighted of a small business. Get that they can only do limited promotions but if a customer asks, you do everything you can to keep them!

I've paid £20. Which I'm prepared to lose to make the point. Don't really want to embarrass friend but she's woman enough to deal with it I think.

Cancel for sure.

Yeah that's crap service and not a good first impression at all. I'd cancel too.

I wouldn't cancel you'll lose the deposit anyway so I'd just not turn up.

That's what my wussy side would like to do but I'm a better client than she is business owner. I refuse to be rude but I won't be made to look a fool for something like this.

Will you save more than the £20 deposit with the deal? If so could you not cancel and re-book just to make a point?

I would probably cancel and go somewhere else though, but I suppose it depends how good of a deal it is

I run a small business and would never ever treat anyone like this. Definitely cancel!

The saving is £50.

Huh, the owner refused to give you a deal that would still save you money if you cancelled, lost your deposit , and rebooked?

Definitely cancel and tell her why.

Absolutely cancel.

Cancel.

It’s very bad customer service. They should honour the offer for you. I hate to hear of small businesses doing things like this. It shows lack of experience and business sense.

Is it botox? If it is only go to a researched practioner

I would cancel.

I'd cancel too.

Cancel x10

With everyone else, I’d cancel.

Yeah I'd cancel. Or cancel and then rebook using the deal because you'd still save money doing that even taking into account losing the deposit. Really short sighted of the business owner.