To think I wasn't rude

[TitaniumSodiumBorate]

Courier was meant to deliver a package that although they said had been delivered they didn't. Contacted them and they confirmed GPS location of drop of was wrong and that I should contact Amazon for replacement.
Unfortunately package contained the switch half of a bundle I bought on black Friday and amazon are now sold out.

They have said I can return the game and they will refund the amount I paid for both

I can still buy the items separately on amazon for £80 more. They won't budge on the only option is a refund.
Attached pic is the end of the conversation... to which the operator immediately disconnected.
I don't think I was rude. Was i?

I find you get better results by calling them.

I don't think you were rude. You were getting a poor service and people working in that role should be able to cope with what you said. I used to work in a call centre and had so much worse from people

Rhiwrites this is the first item ever to not turn up. Delivery adress was fully correct and I have received 7 other parcels this week from them. (Don't get me started on Amazon packing) Fortunately DPD have fully admitted they did not deliver the parcel... love the fact you can twist that into me being dishonest?!

I don't think you were rude at all. They should be sending you the Switc( out for the price you paid. It's hardly your fault that it went missing. I'd ring them today if I were you.

We recently had terrible service with DPD. They drove past my house during the hour slot they were meant to deliver and I got a text saying they didn't have the correct details so I rang them and they confirmed they did and it would be delivered the next day. It didn't appear the next day, so I phoned them again, they apologised and promised it before 10.30 the following day. It didn't appear, they told me this time that it was because the parcel was at the back of a cage and it would take too long to get it off, however it would definitely be here the next day which was a Saturday, before 10.30 am. The tracking details didn't change at all so I phoned again and they said they didn't have enough drivers to cover my postcode but they would promise it on the Monday. Monday came, the tracking didn't change again because apparently it was locked in a trailer and they'd not had time to get it off. At this point I emailed Sinead Croke. She got one of her team to look into it and I was promised it by 10.30 on the Tuesday and it did actually arrive then.

DPD couldn't have cared less. The ironic thing was when I did my order I couldn't have had Yodel or DPD and I chose DPD because Yodel can be dodgy. I wish I hadn't.

DPD left our £55 parcel in my " front porch" when I was out all day last week.
We live in a block of flats, they'd left it at the top of a flight of stairs (tripping hazard) and with the unsavoury characters in our block I'm still surprised it wasn't stolen.
No reply from my complaint. They clearly just couldn't be arsed to come back another day (I was at a hospital appointment so was literally the only time all week I wasn't in 🙄).

OP, Amazon customer service is by far the best. So this is a massive surprise

Completely disagree.

I've never had worse customer experience than from Amazon. Downloaded an update for my kindle, kindle broke (literally went zap), and Amazon said so what, not our problem.

You were not ruds, and I'm sure that if you investigate it there should be some form of resolve through Trades Descriptions.

You have paid and purchased something that was on offer and the seller did not fullfill that offer. They choose the method they use to deliver it, so it is their responsibility when things go wrong.

The best thing to do is pick up the phone and speak to Amazon. If the representative you get isn't helpful, call again. As you know, Amazon are usually very good with customer service but I've come across a couple who don't care. I think if you speak to the right person you will get this sorted. That's been my experience.

The operator was rude to 'hang up' on you.

Typical Amazon.

Don't they have to honour the offer? I'd phone, make it clear that you will get formal through Trades Descriptions. Be clear and firm. See where that gets you.

The problem is that people often react as if you were rude as soon as you start making a stance and be assertive.
People also seem to be mixing up been sarcastic and been rude (but somehow been PA isn’t rude ).

I wouod decide what exactly you expect from Amazon. Do you want a refund, the part as soon as it turns up (I suspect it will!), a replacement like for like etc...
Then contact them again but ask to speak to the complain department and escalate the issue.

It is unfortunate, but you are getting a refund and offers are always subject to availability. Appreciate that it is in no way your fault, but you are getting back what you paid for it; last year loads of people ordered and they didn’t have the stock to fulfil it. Probably something they will hash out between themselves and the courier company.

Also what game was bundled in and how much for? Curry’s and Argos have some reasonable deals, or Curry’s have a good price for the standalone console and can take advantage of some of the offers on games currently about.

I don’t think you were particularly rude. Not polite but understandably frustrated, though if I’m in that situation I do always try to make it clear I’m not happy but I do understand it’s not the individual’s fault.

I’ve never had anything other than excellent customer service from amazon. I’d try calling them.

You were rude, but wholly justified imo. I'm shocked actually, I've always found Amazon customer service excellent. Why can't they send you the same deal when it is back in stock?

Can you see the delivery info and go and knock on that houses door and see if they still have the item?

You weren't rude at all.

I'd call them, their chat isn't very good recently so I've started ringing and had much better service

I think they should have honoured the price you paid for the lost item and sent a replacement- not expect you to pay £80 more.

No, I didn't read this as rude.

I am actually wondering did the person/bot actually accidentally cut you off.

You weren't rude, just forthright and understandably annoyed.

The item was not delivered correctly, or on time, when time was absolutely of the essence, which is not your fault, and they absolutely should offer it to you at the same price you would have paid, also with an additional voucher/credit for your inconvenience.

Amazon can then take the matter up with their courier separately.

I'm astonished they have not offered this already, whenever I've had a problem, which has been rare, and I've been a customer for 19 years, they have gone above and beyond what I asked for.

Keep on at them.

They don't have to honor the order..It's in the conditions of use and sale.. all they have to do is replace it if they can't or refund what you paid if they can't.

Most likely looking at the chat there, the agent chat timed out, which it will do after a certain period.. however if you send an email, saying you have missed out on this offer as a result of DPD error, and the agent disconnected the chat, they will report the agent for investigation, raise an investigation with DPD and ask a supervisor can they offer you more. Your agent there can't offer you more than a fiver and a months free prime.