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AIBU?

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Original poster

To think I wasn't rude

97 replies

TitaniumSodiumBorate · 27/11/2018 22:20

Courier was meant to deliver a package that although they said had been delivered they didn't. Contacted them and they confirmed GPS location of drop of was wrong and that I should contact Amazon for replacement.
Unfortunately package contained the switch half of a bundle I bought on black Friday and amazon are now sold out.

They have said I can return the game and they will refund the amount I paid for both

I can still buy the items separately on amazon for £80 more. They won't budge on the only option is a refund.
Attached pic is the end of the conversation... to which the operator immediately disconnected.
I don't think I was rude. Was i?

To think I wasn't rude
OP posts:
Original poster
TitaniumSodiumBorate · 27/11/2018 22:48

I will try to copy the full conversation but i can assure you I had asked for every acceptable solution and been very polite up until that point. He was just computer says no at every turn and very unhelpful.

OP posts:
Aaaahfuck · 27/11/2018 22:51

You weren't rude. I've worked in customer service and this is just being fairly plain. Amazon or the courier fucked up so should honour the original offer / make sure you're no worse off.

TealTurnip · 27/11/2018 22:53

Personally I wouldn’t accept a refund. I’d want the item I paid for. It clearly isn’t out of stock if Amazon has the items available separately for £80 more. They need to send you the switch, or refund your bundle and sell you the two separate items that are in stock for the bundle price.

Amazon customer service is crap in my experience because they barely speak English and don’t fully understand your complaint. They will just try to go the easiest route according to whatever script they have. Online chat is the worst. You stand more chance of getting an English speaker if you telephone.

Tatgalore · 27/11/2018 22:54

Op I'll ask you again, why can't the missing item be recovered?

Tatgalore · 27/11/2018 22:55

Presumably they now know where it was delivered to.

PeachCokeZero · 27/11/2018 22:56

This reply has been deleted

Message withdrawn at poster's request.

Original poster
TitaniumSodiumBorate · 27/11/2018 22:57

Tatgalore. I asked that too. The courier have told Amazon to refund or replace... guess they know something we don't!

OP posts:
Tatgalore · 27/11/2018 22:59

Hmm, well it must've somewhere mustn't it?

Steamedbadger · 27/11/2018 23:00

FWIW under the circumstances I don't think you were rude.

ILoveTreesInAutumn · 27/11/2018 23:01

You weren’t rude. You were blunt. THEY are in the wrong, they sent it to the wrong address. They need to Sen you one to fulfill your order. The current retail price isn’t irrelevant. Tell them you’ll forward utball to trading standards. Fuckwits.

SemperIdem · 27/11/2018 23:05

You’re not at all unusual in speaking to retail workers like shit, take heart.

SophieGiroux · 27/11/2018 23:07

They need to learn to spell, they can't even spell the company they are working for!

SemperIdem · 27/11/2018 23:09

ILove

I love people like you. As do all people who work in customer service roles, regardless of level and salary grade.

We all need someone to laugh about “oh no, trading standards”...who won’t be at all interested in 99.9% of scenarios people think they will be Wink

MatildaTheCat · 27/11/2018 23:10

I agree you should expect to have your order honoured if they have the stock.

Last week I ordered three identical room sprays from Amazon and when they arrived one had very slightly leaked which stained the label. As they were gifts I emailed asking to replace that one item. I received a totally over the top apology expressing deep dismay and empathising with my distress email. They refunded all 3 items and said keep the lot.

DH says it’s because I spend so much on there. I say it’s because I write a great email to customer service. No idea who is correct.

figelnarage · 27/11/2018 23:11

They should replace the goods if you still want them. Escalate your complaint until you get what you want,

Original poster
TitaniumSodiumBorate · 27/11/2018 23:14

Sadly I wont be doing anything about it...for that I probably Abu but I decided when I sent the sarcasm that it had already taken up enough time and headspace that I don't have spare in my life.
If he had been at all helpful, remorseful or constructive I wouldn't have been sarcastic.

OP posts:
InfiniteCurve · 27/11/2018 23:14

That's not "speaking to retail workers like shit"!
It might not be pleasant but it isn't pleasant being complained to and there wad no swearing,shouting,personal abuse - which would be treating the worker badly ( yes,I do deal with customer complaints sometimes so I know what it's like.)
None of this is Ops fault - she has lost out because of a mistake by the courier company.I think the onus is on them to provide either the original or a replacement,or on Amazon if they have contracted the couriers ,to replace the item to the OP and then pursue the courier company for their costs.

Original poster
TitaniumSodiumBorate · 27/11/2018 23:16

SemperIdem unfortunately customers are getting used to customer service agents that really don't care and don't want to help too

OP posts:
Wanderlusting99 · 27/11/2018 23:16

Another one who has only had exceptional service at Amazon, my son's main present was apparently delivered to the receptionist (which my home address doesn't have) on a day I was home all day, no quibbles, they sent me a replacement of a £100 item straight away, but in this instance it was in stock.

Celebelly · 27/11/2018 23:22

I'm surprised Amazon didn't just agree to send another one when it came back in stock. Our £300 pram got lost in delivery last week and Amazon instantly sent out another. We've had a few things go missing over the years and have always had replacements sent out immediately.

I guess the out of stock thing is the issue so protocol then is to offer a refund rather than wait until they come back in (or it could be a bundle they aren't anticipating stocking again).

BerriTerri · 27/11/2018 23:23

I’ve had exceptional customer service from amazon (they replaced both kindles out of warranty when I was open the kids broke them)
But... lately it’s got way worse, like there’s a big policy change? I have used them far less as a result, many relating to books that arrive damaged, drawn out requests for photos, chasing replies until they agree to refund in return. I has a 11+ practice book that was already filled in, a ripped cover and one with scribble all over it!

TheDogAteMySock · 27/11/2018 23:23

I know you've said you've had enough of dealing with it now, but I'd be tempted to fire off a quick email to DPD asking for the goods to be redelivered to you, or an £80 goodwill gesture, as it was their fuckup that caused the problem.

TheDogAteMySock · 27/11/2018 23:24
  • not sure I'd use the word 'fuckup' in my email.
Sedona123 · 27/11/2018 23:27

What Aaaahfuck said. Amazon should honour the original deal.

By strange coincidence, I have just had a DPD "mess up" in the last few days. An expensive item ordered (not from Amazon), DPD claimed to have delivered it to my home and that it was signed for, but no delivery attempt was made. It's still being investigated by DPD and the company that it was sent from. How long did it take for DPD to admit that it had been delivered somewhere else?

Walkingdeadfangirl · 27/11/2018 23:31

Doesn't black Friday discounts last for 2 weeks?
Best get Amazon to deliver to your local shop and pick it up if you live at one of those 'weird' addresses.

But dont worry it will be reduced again over xmas and new year.

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