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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think a 6 week wait for a GP appointment is totally ridiculous

282 replies

fussychica · 23/11/2018 17:22

Just tried to book an appointment at our local surgery to get something checked out. Not been for ages and I was expecting a 2 - 3 week wait but apparently there are no face to face appointments before the 4th Jan and they are not releasing any appointments beyond that date until the end of next week. There are also no 5 minute telephone consultations available until after 21 Dec. Apparently there is no doctor shortage at the surgery.
I am really shocked and not quite sure what to do apart from go private. It's not an emergency at the moment but at the same time I'm not happy to wait 6 weeks to sort it.
Have written to my MP advising him of the situation, for all the good it's likely to do.

So is this the norm now or are the people of this town alone in receiving such a sub standard service?

OP posts:
GrabEmByThePatriarchy · 25/11/2018 15:32

Is private healthcare horrendous in the UK? I thought it was decent where it exists but just very limited in scope.

AlexanderHamilton · 25/11/2018 15:56

Dd has private health insurance. It’s incredibly expensive about £850 per year and to access any private referrals. you need a GP referral anyway.

Weetabixandshreddies · 25/11/2018 16:20

We have private health insurance - £400/month for the 4 of us. Ridiculously expensive.

If you claim on it the premiums go up.

We're now hanging on to it for fear if us developing something life threatening that the NHS doesn't prioritise. My dad has had a heart bypass, stents, cancer treatment and a triple A treated because the waiting times were too long or treatment options not available on the NHS.

The current private health system is ok for one off procedures, not for on going conditions.

3luckystars · 25/11/2018 16:24

@Graphista

Paying €50 for the GP, we just all pay. Its the price, like going to the dentist, you pay because you have to. We are just used to it.

A and E costs €100.

Really poor people, and people with long term illness or disabilities have something called a 'medical card' and they get everything free.

Over 80s, and children under 6 are now free (thats new) which is amazing and we are all delighted.

There is no way we could all go free, that would be ludicrous, people with jobs and cars and going to the hairdressers getting a free doctor? Thats nuts!

AlexanderHamilton · 25/11/2018 16:33

Its the price, like going to the dentist, you pay because you have to. We are just used to it.

Except I haven’t been to the dentist for over 10 years due to the cost.

3luckystars · 25/11/2018 16:35

Really? Whats wrong?

AlexanderHamilton · 25/11/2018 16:40

Is that to me.

I have several teeth that need filling, a broken cap and a tooth that is disintegrated. But back when I stopped going (when ds was 1 year old) the cost of a check up was too much to justify.

HelenaDove · 25/11/2018 16:40

"Really poor people, and people with long term illness or disabilities have something called a 'medical card' and they get everything free."

And if this WAS to happen here there would deffo be no threads deriding people for getting something for "free" while they have to pay.

No sirree that would never happen Hmm

Graphista · 25/11/2018 16:41

Yep I used to live somewhere the nearest nhs dentist was 150 miles away. Didn't go for 8 years as a result.

AlexanderHamilton · 25/11/2018 16:42

People would choose between going to the dr to get something checked out, think gosh I’m short of money this month, oh stuff it I’ll be fine and then could miss something serious.

AlexanderHamilton · 25/11/2018 16:44

My dentist stopped treating nhs and also decided to stop operating pay as you come. Instead you had to sign up for a monthly plan that entitled you to a check up and a small discount off treatment.

Mistigri · 25/11/2018 16:44

Dd has private health insurance. It’s incredibly expensive about £850 per year

Is that a typo? Because that's incredibly cheap ...

I think that because you don't pay for healthcare in the UK you lose sight of what it costs. Here in France we pay 8% of salary to the government healthcare scheme (as we are reasonably well off that works out at about €10,000 pa for us as a family). This covers 70% of healthcare costs in most circumstances. My top-up insurance policy (via my employer) which takes our cover to 100% costs a further €3,000 pa.

My husband has a chronic illness and in the last year his healthcare has cost more than we pay in ...

AlexanderHamilton · 25/11/2018 16:46

It may be cheap to you but it’s a heck of a lot of money for us/her. It’s a school policy. She has to have it because she is training in a profession where the risk of injury is high.

Weetabixandshreddies · 25/11/2018 17:25

I think that because you don't pay for healthcare in the UK you lose sight of what it costs.

Eh? Come again. Of course we pay through our taxes and National Insurance.

We pay 40% income tax plus whatever NI rate every month.

panago · 25/11/2018 17:32

@Weetabixandshreddies not sure who you're with but that's outrageous. We used to pay £225 per month for a family of 5. We had claims all the time. It went up slightly each year but not massively. We've moved to another country now so don't need it anymore.

AlexanderHamilton · 25/11/2018 18:30

Here in France we pay 8% of salary to the government healthcare scheme

We pay 12% national insurance on all earnings over £702 per month. And employers pay 13.8% on top of that.

PookieDo · 25/11/2018 19:10

I had NHS surgery in a private hospital (local agreement). When I had post op complications the hospital who did the operation would not get involved as to them my care episode was over. I had to go via A&E to get treatment. Private care systems are very rigid. If you think it’s bad now then wait until you have an insurance system that does everything it can to avoid paying for treatment

Weetabixandshreddies · 25/11/2018 19:32

panago

Sadly age of myself and my husband, illness (me) and claims over the past 2 years (me) have pushed the premiums up.

When we were younger and well the premiums were much more reasonable.

Now we are too scared to stop even though it is so expensive.

Many years ago before my husband had it he was off sick from work waiting for an op. Couldn't go back to work until he had it but a waiting time of about a year on the NHS. He went to half pay after 6 months sick leave and we couldn't afford that so we paid £5000 for him to have the surgery privately. Been paying ever since.

AlexanderHamilton · 25/11/2018 19:35

We’ve just had a similar situation weetabix except it was an appointment with a consultant and being able to start treatment dh needed. He went onto half pay after 3 months and was due to go onto no pay after 6 months so he paid to see a consultant privately. Cost us about £500.

jacks11 · 25/11/2018 20:06

Graphista

If there's a GP shortage (and I too think a HUGE part of the problem is too many part timers who were more than happy to accept the investment in their training & happy to accept the high salary but unwilling to provide the service they were trained FOR - don't even get me started on the fact that most won't work outside office hours EVER, nor bank holidays and the ludicrous length of Christmas/winter closures)

This is just rubbish. And yes, I am a Doctor but not a GP.

There is no IF about the GP shortage. It's a fact. There are some area's where the shortage has a signficant impact than others- e.g. rural areas and area's with high poverty, for instance.

As for the "part-timers" being the problem- are you seriously saying that all Dr's must work full time? Why should they- if there is a shortage that is down to poor workforce planning and/or difficulties retaining staff. If it's such a cushy job for enormous pay, you'd think that everyone would be falling over themselves to do it. Yet, they aren't..... I can guarantee you there are reasons for this.

And you do know not all consultants or associate specialists (or even nurses, pharmacists, physio's, OT's, psychologists and so on) work full time. Nor are they obliged to, contractually or morally. If the NHS does not want part-time staff they aren't obliged to employ them. But it does allow people who also happen to be Dr's or other healthcare professionals to work around children/caring responsibilities.

In relation to your criticism in relation to out of hours working- I wonder if you are aware of the background as to how that came about? Apart from the fact that some GP's clearly do work out of hours at weekends/nights/bank holidays (who sees you in out of hours GP??)- and in our area this is largely GPs who have opted to do some shifts and also work in local practices with the odd one or two who solely work for out of hours service. The reason it was taken over by 111/out of hours was related to government policy at the time of a contract negotiation- essentially the Dept's of health across the UK thought (incorrectly) that they could provide out of hours more cheaply than by paying the GP practices to do it- so they incentivised GP practices to hand over the responsibility (some GPs still do provide their own OOH services- though this is in very rural areas). Add in the increasing day-to-day workload (multifactorial) and wanting GPs to take on additional duties from secondary care, with the beginnings of a shortage of GPs, and they recognised that without changing something, there were going to be issues with providing day-to-day services.

That is not to say that all GP surgeries are well run- some GP practices are not functioning efficiently. Some are in crisis as they are so short of GPs (and practice nurses) with an increasingly elderly population with multiple co-morbidities and more complex health needs etc.

I agree some things could be done better- e.g. having direct access to physio/podiatry in your GP surgery. Interestingly, this is something the new GP contract in Scotland is aiming to work on with money being put in to fund community physiotherapists, based in GP surgeries and who can be booked directly by the patient through the surgery- no GP referral needed. There is some concern that patients who probably don't need a physio appt (e.g. have had a sore back for a few days) may end up taking the appt.'s unnecessarily and a physio triage (by the physio) has been mooted in some areas.

Graphista · 25/11/2018 20:20

I disagree wages were comparatively worse then. Most families i knew could manage (just) on one wage, 2 wages meant extras. Housing as compared to wages was much cheaper than now, and that's people's biggest regular cost. Food has become cheaper but everything else is more expensive as a proportion of people's wages plus in some jobs even NOT accounting for inflation the wages are worse than even 10/15 years ago.

Then you go onto say "all the jobs have disappeared" has it occurred to you why? Ever since thatcher britains industrial base has been decimated! And privatisation has been part of that! Many utilities companies that operate in U.K. Now are not British! So not only have we lost the jobs at the ground level - coal mining, power station running & maintenance, gas workers but we've also lost most of the support and admin roles they're filled at the hq in their home countries

Edf - France
Eon- Germany
Npower - Germany
Scottish power - Spain!
First utility - Netherlands

You get the idea.

Plus lack of investment in towns & cities around the country, especially outside the south east. This govt is far too London centric - now some bright spark will come along and say "London produces x% of U.K. Wealth" well given the support it gets that's hardly bloody surprising! And that wealth isn't moving out of London too well either - it's supposed to be a uk govt not a London one!

"There is no way we could all go free, that would be ludicrous, people with jobs and cars and going to the hairdressers getting a free doctor? Thats nuts!" Except it's not. It's perfectly possible with the right organisation and funding (from taxes - it's "free at point of use" not free altogether) for it to be free at point of use to all.

Exactly Helena - those who did then get it free would come in for even MORE criticism.

HelenaDove · 25/11/2018 20:35

YY @Graphista we have noticed an increase in power cuts here in the winter in the last 5 or 6 years.

Becca19962014 · 25/11/2018 20:35

Our out of hours GPs are local and either still practising or retired. However since going over to 111 the service is unusable. It's so bad those local GPs are actually telling people to go to a&e instead of potentially putting their lives at risk because there's no understanding at all that there's only an a&e in my county no walk in centres or minor injuries and, a lot of GP practices have closed in my county as well so telling people to just pop to the GP can in some places now involve 30+ mile round trip and where 111 are based they've no idea of the reality of living in rurally. Nor that a&e isn't 24 hours a day walk in - 10pm to 8am you can only access via an ambulance now and from 12am-6am the lights are all switched off round the hospital, so it's quite dangerous there (for staff and patients) if discharged during those hours (which people are despite supposed agreements not to do so).

My GP does my secondary care monitoring as well as there is no longer anyone within travelling distance I can get to for my conditions. They struggle of course, but at least they try. My last practice discharged me as taking up too much of their time.

The NHS isn't the same across the uk which I think people forget. My local health board is stopping free hospital transport as they can no longer afford it - most services are in other counties and they cannot afford to pay for patients to travel so patients will need to start paying a contribution towards travel costs. My last hospital transport was eight hours round trip in a car which was full of people, some of whom were being sick (not blaming them) and the driver wasn't allowed to stop. It was dreadful. We were promised when we joined with other counties consultants would come to our hospital but instead they refuse to and force patients to do so. I'd strongly advise against anyone living in rural Wales.

Some services here you can directly refer to and the practitioner comes to the surgery, physio for example. This was an issue to begin with but now they have a questionnaire they ask people to fill in fully before meeting with them. Podiatry is no longer on the NHS here. It's private only, though they visit GP surgery and offer reduced rates.

Weetabixandshreddies · 25/11/2018 20:38

Becca19962014

That sounds horrendous.

Becca19962014 · 25/11/2018 20:38

The majority of out of hours GP appointments happen in the hospital, so if 111 refer you there when a&e access is only via ambulance and the lights are off its really dangerous. It's true most people probably don't need help then but there's no way I as a woman on their own would go there during those hours.