To keep this or am I thief?

[hattyho]

So I ordered a purse online from a well known brand.
I paid £12 so cheap and cheerful.
The parcel arrived today and it was well packaged in a nice box and wrapped etc.
I opened it and it was a different purse (loved it ) and I checked online and it is selling on the site for £100
Moral dilemma ...keep or return ?
Would you tell them ?

I’m too busy knocking my head against a wall.

thunder I assume that’s a no then?

It will probably confuse them if you try to return it anyway as it has been wrongly labelled and these big retailers have such big warehouses they don’t realise what they are sending out.

I would keep it.

I once ordered a pair of trainers and was sent a more expensive pair. The wrong trainers were in the box, buy they looked similar, so it was an easy mistake. I would have been happy to receive the pair I had ordered, but they were sold out in my size, so I would have potentially ended up with no trainers.

I did return a duplicate item from a not on the high street seller. I ordered a travel wallet and two arrived. I knew the seller would have been a small company, so I was happy to return i, if they paid the postage.It was faff having to go to the Post Office though.

Glad you are keeping it

Mumsnetters have a tendency to get very pious about stuff like this, don’t they?

Personally if it’s a big company (who probably don’t pay an appropriate amount of tax anyway) I wouldn’t think twice about skipping to the shops with my new purse.

That is a no, Nicknacky. But I did study it (and, yes, passed). I’m sure of myself when it comes to fundamental legislation. I practise a different kind of law now.

You’re obviously free to believe your interpretation of law to be correct, but god help any lawyer representing you in the future. Why you push back against people that have studied/practised law for years, I can’t fathom.

I’m too busy knocking my head against a wall

Thunder, I'm a nurse. Don't do that.

Amazon’s policy is Mad. They have sent me:

2 bottles of gin instead of 1. Told to keep it.

48 toilet rolls instead of 24. Told to keep them.

8 pillow cases instead of 2 sheets. Told to keep them, and the sheets arrived the next day.

A second hand book that was the wrong one, and both only cost £2.60 on the website. Sent returns label and was hounded with emails asking if it had been sent.

🤷‍♀️

I really, really won’t need any lawyer representation apart from house buying or wills.

But if I needed criminal law help I would go to a lawyer who practices criminal law and doesn’t compare civil matters with swapping labels.

I have worked in law for 16 years.

Wow loads of people here saying they would give it back. I wouldn't.

I was sent the wrong sandals once. Rang up about it they refunded me and told me to just ‘dispose of’ the wrong sandals.

So I kept them guilt free!!

My example of what a court has defined asamounting to ‘appropriation’ ie swapping labels isn’t the true issue here. Appropriation is ‘treating something as if it were your own’ (err switching labels. You’d need to know the case, which was a precedent case)...which is what OP is doing with a purse she did not order, and for which there is no contract. Therefore, appropriation element is ticked off. Dishonest element proven? Yep, given the answers on here.

FYI, it’s not a civil matter.

What have you been doing for those 16 years?

Why do you think it isn’t theft?

Amazon’s policy is Mad.

The cost of return shipping, receiving the return and re shelving it in the warehouse will exceed Amazon's cost for the item for almost everything they sell.

It's also good customer relations to let the customer keep it, since they have been inconvenienced.

I wish all the stocks in my IRA were as mad as Amazon.

About 20 years ago I ordered ds, then a toddler, a drum machine from a large retailer, over the phone as at that time the retailer didn't have a website. You looked at their catalogue and phoned in the order.

I received 6 of the item. I phoned and explained, they agreed I only ordered 1 and said they would come and collect the other 5. They didn't come, I phoned. This went on till the end of January and then I gave up.
I gave the other 5 drum machines to friends' children as (rather generous) birthday gifts throughout the year. This probably explains why I now have no friends.

I'm shocked at how many people would just keep it, what a horrible world we live in!
My experience is that the universe usually evens things out. I find when I do a good turn, something good comes back to me and, on any occasions I have done something I was not comfortable with, I get negative consequences. I personally would not want to keep it without saying anything

thunder She ordered and paid for a purse. The company made an error and sent the wrong one.

Not every error/mistake/situation becomes a crime.

If switching labels isn’t relevant then why introduce it?

@Nicknacky she paid for a different purse. Not this one.

Once ordered my ds which a bag of play sand, was instead sent an £89 slide, rang the company about returns and they wanted me to take it back (30 miles) explained it wouldn’t fit in my car, they said they’d come back to me and never did, it’s still in the garden and used most days

MrsSchadenfreude, I think if goods are from the Amazon warehouse, then they don't seem to care. A second-hand book was more likely to have come from a third-party seller, so they would need to chase that up.

If it from amazon I would keep it, it’s their mistake and being £100 down is nothing to them.

Enjoy your new purse.

1. OP, finding a purse in a toilet and not keeping it and patting yourself in the back for not doing so is very, very different from thus scenario!
2. Sorry, I've said this before and have namechanged since but nickynacky I love your posts, you're so funny! (Not sarcasm, just how you don't drop in your source for your knowledge of the law often!)

I love it,it's gorgeous

tilda Yes. An error on the part of the retailer. She has committed no crime.

sticksman it doesn’t help my case when I do 😂