I bought a 0+ Joie Gemm carseat online from Mothercare ahead of DD's birth in August. Well, at 15weeks old she doesn't bloody fit in it!
She's only 6kg, but the straps are too tight to close round her because she's very long. Contacted Joie to ask if it's safe to remove infant insert before the proscribed 10kg if she just doesn't bloody fit, they say no... Sometimes babies just don't fit, try a different seat.
Contacted Mothercare to ask for a refund and they've said sure... If I take it in to store. They've just closed my nearest store though, so the next nearest store is over an hours drive away... And I don't have a sodding car seat!
AIBU to say they ought to sort this out without putting all the hassle and expense on to me? I'm a new mum, and it's their megacorp that sold me a crappy product!