Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think if you put your style choices above customer comfort your business is going to fail?

130 replies

BluthsFrozenBananas · 12/11/2018 16:56

It’s a tough market right now, so why do new businesses, especially restaurants and cafes, do this?

I went to a new cafe in town yesterday with DH and DD. It’s been open a couple of weeks and what I assume where the owners were in there, three rather earnest hipsterish blokes. The food was pretty good and a decent price, but the style choices that had been made ensured I’d probably never go back.

All hot drinks were served in tin mugs, my tea caused the mug to heat up so much the handle was too hot to hold and the rim burnt my lips. I asked for a china mug, to be told they only had tin ones, but they’d make me another tea. So I got a second tea pot full of Luke warm water, which wasn’t hot enough to actually brew the tea properly.

Alongside this the tables were very small and designed with legs shaped liked an inverted v. This meant that the tops of the table legs dug into the thighs of any adult sitting at them. I’ll be the first to admit I haven’t got the thinnest of legs, but looking around the cafe I could see most of the adults were either sitting awkwardly far from the tables or had pulled their chairs around to the corner of the table so they could sit in comfort.

On the way out one of the earnest hipsters asked me if I’d be coming back, I told him I would if they got some china mugs, he gave me a Hmm look. I’m not going to take to trip advisor and slag the place off, but I probably won’t bother to go back either.

It was the similar with the posh burger place which opened up near me, and recently closed. Although with them it was the menu which was the issue. They had lots of fancy pants and frankly odd burgers on their menu, but not a single plain one. The plainest was bacon and cheese, and the only way to get a plain burger was to ask for bacon and cheese without the bacon and cheese, but you were still paying for them.

TLDR, hipsterish notions aren’t great for long term business success.

OP posts:
ReverseTheFerret · 15/11/2018 10:59

Oh dear God - the thought of dyspraxic DD2 and the swing/seats is hilarious.

As for who goes to these hipster-wank places - the answer is... my brother - who seeks out the kind of shite that does deconstructed yak milk lattes in test-tubes so he can photograph his meal and stick it on instagram.

My brother is an utter wanker.

Meanwhile our local cafes are all rammed to the rafters (there are about 5 on our local high street) because they do a decent brew, bacon sandwiches and you can actually fit your arse on the chairs in there.

Oliversmumsarmy · 15/11/2018 11:21

Ds would have loved the swings. Tethering would have added to the excitement of how he could untether them.

We have 2 pubs not too far from us both owned by a small local chain.

Pub 1 serves food that consists of pheasant and wild boar and ostrich.
No vegetarian or vegan food as there is no call for it.
The place is empty.

Pub 2. Servers more traditional Roasts and has several vegetarian/vegan options. Homemade soup. Baked Potatoes and ploughman's even on a Sunday.

You have to book a table a week in advance for Sunday and even in Summer during the week you sometimes have to wait for a table.

I think this hipster wankery will go the same way as nouvelle cuisine.

Although we were at a big dinner last year where it was still nouvelle cuisine
Ds started it. He phoned up Dominos who delivered him a pizza which he was eating under the table.

Others at different tables thought it was a brilliant idea and followed suit.

Everyone was starving

Roomba · 15/11/2018 11:32

I have a phobia of swings so I would struggle to even walk past that cafe, let alone go inside! How can that be safe with hot drinks? I've seen some wanky cafe ideas in my time but that has to be the worst!

Binglebong · 15/11/2018 12:06

Ds started it. He phoned up Dominos who delivered him a pizza which he was eating under the table.

Your DS is officially amazing! Grin

user1499173618 · 15/11/2018 12:16

When I go out for drinks or meals I want (a) to be comfortable (b) someone else to do the work for me

SDTGisAnEvilWolefGenius · 15/11/2018 13:33

"My number one annoyance in restaurants and cafes is when they have bloody uncomfortable chairs. I'm not going to linger on and have three courses if my arse has gone to sleep because it's parked on a wooden bench! What's wrong with comfy chairs with cushions?"

I couldn't agree more with this. Dh and I stayed at a hotel for a couple of nights, and their chairs obviously hadn't been reupholstered this century, so the webbing that was supposed to support the cushioning had completely failed, so you were, in essence, sitting on the chair frame, which dug into the backs of my thighs, and was incredibly painful.

I did try two different chairs - dh swapped with me, and I tried one from another table - same issue. And they wouldn't let me try a different table, when I asked if we could sit somewhere different - it seemed as if that table was the table for our room, and sitting somewhere else would completely break the system.

At least if it had been a cafe, we could have gone somewhere else after the first experience, but we were there for two nights, dinner, bed and breakfast - which meant four meals spoiled by the pain of those chairs. I did mention it on our feedback, but haven't even had the courtesy of a reply.

Kazzyhoward · 15/11/2018 14:09

How about awful bench seating or even worse those outside picnic tables used indoors as some kind of "statement"? Unless you are lucky enough to be at the end, you have to perform gymnastics to get your leg over and usually end up bashing your knee/thigh on the table, and that's after you've flashed your knickers to everyone in front!

I think cafe owners should be forced to actually sit at their chairs/tables before being allowed to open, in order to experience what their customers will experience.

TrashyTerf · 15/11/2018 14:15

Surely a lot of this hipster crap breaks health and safety rules?

blamethecat · 15/11/2018 14:43

I forgot about the crappy seats in the cafe that has now closed, previous owner had proper seats and cushions , new owner had a bench made from what I think were old wooden crates/ veg boxes, I was there when ds was still in a pushchair, sat at the end of the seat/crate, turned to lift him out and the end of the bench/crate snapped off.
They also served food on tin trays with paper underneath the food so it sort of dissolved/stuck to your food.
Actually what is it with cafe putting napkins under you food now Costa/Nero etc all do it, surely you want the napkin clean to wipe with and not stuck to your cake ?

thenightsky · 15/11/2018 15:17

I hate picnic benches. can't climb into them due to arthritic hips. Don't tell me they are being used indoors as well now Sad

SpiritedLondon · 15/11/2018 15:52

The nicest tea I had recently was in Liberty. Super hot, made with loose leaf tea in a non drippy teapot and then water replenished. The scones were warm and delicious and the seats padded. Service excellent as you would imagine. Outside of London my favourite tea shop is in Staithes in North Yorkshire. It initially was added as an extra to a vintage shop but obviously was so successful that they expanded the tea shop side of the business. Great selection of cakes etc and incredibly popular every time we’ve been.

Bluelady · 15/11/2018 15:57

Thank you for the Liberty tip, I never know where to go around Oxford Street. My favourite tea shop is Betty's in York - the others are nice but the York one is my favourite, I've spent hours (and a lot of money) there.

LuvSmallDogs · 15/11/2018 16:02

There are chains and independent cafes alike competing for the town office workers at lunch/break and shoppers.

The longest standing cafe of the lot though, is a dated greasy spoon with £1 basic tea/coffee and a weirdly large selection of food that is basic, but you would pay double for in other places and massive portions. It mops up all the working class/unemployed/retired people who don’t want to pay £5 just for coffee and is never empty.

Coffeeisnecessary · 15/11/2018 16:14

I do agree with you op that it's all a bit style over substance, the only thing I'll say in defence of not very comfortable chairs: our small shop used to get over taken by people who'd spend £2.50 on a drink and then sit there for hours on a laptop taking up a whole table, you don't want it too comfortable or table turn over is slow!!

YorkshireFatRascal · 15/11/2018 16:37

SpiritedLondon - I know the cafe you mean in Staithes. Had the most fantastic warm cheese scone with slices of cheese and pickle - yummy. Huge range of teas and lovely staff.

Notjustanyone · 15/11/2018 16:57

The wanky burger place near me obviously only cater for people who don't actually want to have a conversation, only enjoy burgers that are dripping in fat, for people who love eating off a tin tray and want to pay through the nose for the privilege! It's absolutely horrendous! It's already closed down once and now reopened with new owners but the place is exactly the same so I expect it'll be shut again next year.

starfishmummy · 15/11/2018 17:36

I know what you mean thenightsky. I'm short legged and the one and likely to be the only time I've ever been to Wagamamas I was faced with an immovable block of wood to clamber over and sit on.

Not to mention being seated with strangers.

Graphista · 16/11/2018 02:17

"I think this hipster wankery will go the same way as nouvelle cuisine." A poster after my own heart.

My dad is a twat in many ways but the time we were in a nouvelle cuisine place, and he was served 3 prawns on like 1/3 of a steak as a main course for iirc the princely sum of £15 (and this was the 80's so like £40 now!) and his response was "where's the bloody rest of it?!" Made me want to applaud him!

"Surely a lot of this hipster crap breaks health and safety rules?" Agreed - I'm sure those stupid swings would! That's an accident waiting to happen! Hope they've got bloody good ins!

Ugh I've been once to wagamamas - no I don't want the courses whenever they're ready I want starter dishes first and THEN my mains and I don't want to sit with strangers!

Kazzyhoward · 16/11/2018 09:07

It mops up all the working class/unemployed/retired people who don’t want to pay £5 just for coffee

It's not just "working class/unemployed/retired" people who don't want to pay silly money for a basic coffee! I'm a working professional and could easily afford a fiver but I avoid fancy cafes because a "basic" tea or coffee is exactly what I want - yes, shock/horror, a cup of Nescafe or a PGtips teabag is absolutely fine with me! Give me a greasy spoon cafe or a department store cafe anytime!

It's not just cafes that have lost the plot though. I'm finding that more and more attractions, such as museums etc are doing the same with poncy food & drinks and weird seats/tables.

wizzywig · 16/11/2018 09:08

Oh god, i agree with you all. But we sound like grumpy old gits

RedRoseReb · 16/11/2018 09:13

As an aside: Some museums have lost the plot on their displays too.

I like a solid collection from a period of time or from an area showing changes through time. Not a very small number of random exhibits based around a theme possibly thought up by a mind meld of the curator and their cat.

RedRoseReb · 16/11/2018 09:15

I'm a grumpy git but a slice of cake with a hot pot of tea (plus extra water) solves it usually!

SassitudeandSparkle · 16/11/2018 09:25

Museums! Don't get me started on their displays. Imperial War Museum of the North, I mean you. Very hard to get round it all despite the map due to the meandering way it is all displayed.

Cafe often overpriced in museums too (IWM North not too bad in that respect to be fair, can't say the same for the Science Museum).

cbdquestion · 16/11/2018 09:31

I got a hot chocolate in Wetherspoons and it was also a cup of hot milk with a separate piece of chocolate on a stick, was quite nice though!

RedRoseReb · 16/11/2018 09:37

Yes it seems all about the display.

The ultimate wankery was when the art gallery in Manchester withdrew a painting to stimulate debate.

I was abroad this summer in a more traditional country and the couple of museums I visited were wonderful because they displayed the fantastic collections in chronological order. Stunning and refreshing it was!