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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

In being incredibly annoyed with dd's nursery?

77 replies

silverfrog · 18/06/2007 21:03

This could end up being very long and ranty, so apologies in advance. DD is nearly 3, and goes to nursery 3 mornings a week. She has recently been diagnosed as ASD (but we have known for ages, the dx was a formality, and we told the nursery when we went for an open day and asked if they could cope). She is bright and funny, making great headway with language (her biggest problem, but she is improving steadily) and loves puzzles, colours and numbers and singing. She does not like play-doh, and is beginning to be interested in painting.

Dd can be difficult to cope with - she is, after all, 2 - but she is not impossible to manage, nor is she impossible to engage with or settle down to things.

Since dd moved out of the baby room last October (we didn't think she was ready, and had a meeting with the nursery to discuss where they assured us she was) we have been less and less happy with various issues. Dd took a long time to adjust to the new staff dealing with her (but we had stuff going on at home as well so was hard to tell what was affecting her) but I just don't feel that the staff have got the measure of her at all.

Dd's paed recently asked for a report from the nursery to supplement her developmental assessment. We relayed the request, and nothing happened. I chased it up, and nothing happened. 6 weeks later, and this is what was sent (I had to push to get a copy as was originally told to get a copy off the paed ):

"XXXX has made some progress in some areas. She is still very repetitive, and has her rituals. Instead of lying by the door rolling around, she will now occasionally stand near an activity. She likes to throw toys on the floor but with guidance she will now put bricks back into the box.

XXXX still gets up from the lunch table and will not sit with the other children during story time or registration. She will occasionally concentrate on what staff are asking her to do.

XXXX shows no signs of wanting to join in with her peers in any activity, but she will go to a known member of staff and join in with an activity on a one-to-one basis.

We have recently introduced potty training although with little success. She has no understanding of why she has been sat on the potty.

Before the birth of her baby sister, XXXX would on occasion try and converse with the staff, although since the birth this has stopped."

I am, quite frankly shocked by the report. Whenever I pick her up, I ask how the morning has gone and invariably get told "she's been fine". The report written for the paed does not describe a child who is fine .

Dd does not lie on the floor rolling around unless extremely bored, will do almost anything to get someone to read a story, can certainly do more with bricks than just put them in the box, and is never quiet for a minute at home. Putting aside the fact that all children behave differently at nursery than they do at home, I find it very hard to believe that that report was written about my daughter.

We wrote to the nursery last week as dd had been awarded funds for an additional support worker which the nursery has done nothing about, and have since heard that they intend to do nothing as dd is leaving at the end of August (they have had the funds since April so dd will hae missed out on 5 months of extra help by that time).

We have not been told that she has stopped communicating with staff, nor that she was still getting up from lunch continually (she used to do this, then we were told that she had improved vastly after working with her on this). The potty training is a whole other issue as the nursery decided themselves to start this without consulting us and now dd is just thoroughly confused, poor thing.

I have a meeting set up with the nursery next week to try to resolve some of this, and wanted to check whether IABU to be upset by any of this? I admit that I sometimes lose perspective where dd is concerned - she is little, and generally confused due to ASD and I wonder whether I am just expecting too much to be kept informed as to her progress generally, and also whether IABU to expect the nursery staff to be able to connect with her at all?

OP posts:
sleepycat · 18/06/2007 21:06

This reply has been deleted

Message withdrawn at poster's request.

morocco · 18/06/2007 21:12

definitely not unreasonable - that's awful- sounds like incredibly bad communication

pavlovthecat · 18/06/2007 21:17

Silver - oh how awful for your DD. She needs much much more than the nursery is obviously doing for her. I do not know what to say apart from on your behalf.

tiredteddy · 18/06/2007 21:20

I would definately take a copy of the report and ask them to explain why they have not ben discussing issues with you as they arose rather than saying anything. I think you should feel cross as you do not seem to have been informed accurately about the time she spends there. I hope you get some answers. Good luck and don't be afraid to complain.

RnBee · 18/06/2007 21:23

terrible Why on earth haven't they told you this before!

pavlovthecat · 18/06/2007 21:25

You should be more than cross. I would be absolutely livid if my child's needs were not conveyed to me, even without ASD, the fact that she does makes it even more important that any behavioural changes should be communicated to you immediately. They are responsible for your dd's wellbeing on your behalf when you are not there.

silverfrog · 18/06/2007 21:33

God, am I glad that other people agree with me (apart form dh). I am indeed more than cross - am absolutely furious that they can think this is normal behaviour. I also, of course feel guilty that I am the one putting dd through this, and that I have not picked up on it before (although, with limited communication skills, it is almost impossible for her to tell me if she is unhappy).

Following our initial letter of complaint, the nursery's response has been that they are "shocked and dimayed" that we feel the way we do, and that our comments are "really not justified".

I don't know how to even approach them if this is their view. I'm not sure I'll be able to have a reasonable conversation without either ranting at them or bursting into tears at the thought of dd rolling on the floor by the door for hours on end.

OP posts:
dmo · 18/06/2007 21:33

poor you i feel sorry for you both
not to have a go at nurserys but......... i was a nursery nurse and left because most of the staff were aged between 16 -19 and more intrested in talking about their nights out and boyfriends tahn the children.
most didnt have a clue and had to be told to wipe a childs nose
i remember one day one of the staff was off and it was her nappy day and the rest of the staff said "i'm not doing it its not my day"
hope you have a successful meeting

silverfrog · 18/06/2007 21:50

I almost wish that were the case here, dmo. This nursery is attached to a well-respected prep school, is absolutely wonderful and greats great Ofsted reports. Out of 4 key workers in dd's room, only one is younger than me (30) and all are actually very nice, experienced people. Which makes it all the more upsetting that htey cannot cope with dd.

OP posts:
divastrop · 18/06/2007 21:52

i too amon your behalf.my ds2 attends nursery,and even though he is NT he had a few problems with pushing and hitting other kids when he started,and the staff would always tell me if there had been a problem that day,or indeed if he'd been very good that day.i would have thought this communication between staff and parents was even more important with a child who has SN.

as for the potty training again,my sons nursery supported my potty training efforts and kept me up to date,but theres no way they would attempt to potty train a child themeselves.

Genidef · 18/06/2007 21:56

Silverfrog - I would take it up with Ofsted if you don't get a satisfactory resolution from the place. AIBU? I don't know. But don't let them get away with it. Great Oftead reports can be the sort of thing which makes parents think - it must be me, it's my attitude, the reports are good. But it may well prevent people from giving important feedback.

What you've described- the lack of comm, not following up on the support staff - I would go ballistic.

lemonaid · 18/06/2007 21:57

My only vague thought of excuse for them is that maybe she isn't really that bad but they are talking up her problems in an attempt to be helpful in getting extra help? That's grasping at straws a bit, though.

pooka · 18/06/2007 22:00

Don't thing YABU at ALL.

The least you would expect is to be kept informed of how she's doing at the time, rather than seeing something after a long time has passed.

The potty training thing has shocked me too. Why are they taking it on themselves to try and get her out of nappies/pants when surely it's best to be led by the child....

frogs · 18/06/2007 22:00

Silverfrog, have you spoken to Dino? I believe she had similar issues with her ds1 when he was at nursery, so she might have a helpful angle on this.

coppertop · 18/06/2007 22:00

It sounds as though they really don't have a clue about what they should/shouldn't be doing. Then again, that's no excuse for not letting you know at the time about what was happening. I would also be furious at them keeping the extra funding and not actually putting it to good use for your dd.

Does your dd have an IDP/IEP? It sounds as though the SENCO should be looking at what has (or hasn't ) been going on at the nursery.

coppertop · 18/06/2007 22:03

Meant to add that I would be furious about the potty training too. It's something that needs to be approached very carefully IMHO and in partnership with the parents. If someone had tried that with my ds2 (ASD) it may well have undone a lot of preparation and hard work.

TheArmadillo · 18/06/2007 22:04

really for you and your dd.

Maybe it would be a good idea if the nursery don't give you any satisfactory answers/explanations to go to OFSTED as this is a really horrible situation for both you and your dd.

I would request a meeting (could someone who is less emotionally involved - friend or relative go with you? Obviously a meeting would be very difficult for you) and have a clear idea of what you wish to know and how you are going to approach it re the report and communication from the nursery and why your dd was treated like this.

dmo · 18/06/2007 22:08

i am very surprised that these mature nursery nurses cant cope with your dd amd havent got the experaince to talk to you or write a proper report.
the report you have recieved sounds like a work expereince girl wrote it
too right you should be cross i would be steaming

TheArmadillo · 18/06/2007 22:09

sorry my post sounded incrediably patronising - it wasn't meant to

silverfrog · 18/06/2007 22:10

I'm glad that no-one thinks I'm over-reacting about the lack of communication. I thought I was being reasonable expecting to be told stuff about what might be happening, but then I would, wouldn't I?

The potty training issue is unbelievable, as I had been telling them I didn't think she was ready (and, more importantly that I wasn't, as had dd2 3 months ago...). Add to that the fact that they say she has stopped communicating, and surely its just not the right time?!

Lemonaid - in weaker moments, I cling to thoughts like that, but I am sure there is sadly more to it than that.

Genidef - dh is adament that we will be takin ghtis further. He is drafting a letter to the LEA re the mis-use of funding, and we are considering Ofsted as well.

Coppertop - I don't think she has an IEP (although not sure why not, as it was discussed when she moved up from the baby room). We have a great pre-school adviser who has been wonderful and keeps going over to the nursery to point them in the right direction, but it just doesn't seem to help at all. You're right, they don't seem to know what to do, but they also seem to be unable/unwilling to ask for help, so not sure where to go from here...

OP posts:
gess · 18/06/2007 22:11

Had a very similar experience with ds1 in a nursery (also ASD) when he was just under 2. The report sounds similar to the stuff I got from them. I removed him after arriving to find him sitting on a chair by himself in a seperate room from all the other children "oh he likes it there".

I did move him to another nusery just under a year later. And the difference........ I cried when I heard from the manager/owner that she was letting him jump the waiting list as she always kept a place spare for children with SN, and then read their ofsted report about all the children learning Makaton so they could sign along with one of the children who had ASD. The manager there paid to learn PECS which she introduced to him, sent his keyworker (paid) to accompany us to BIBIC etc. The difference...... Don't be too downhearted- many nurseries are dreadful as far as ASD is concerned, but there are some great ones out there as well.

anotheranonname · 18/06/2007 22:15

I don't know what ASD is (sorry ) but I'd be furious if this had been written about my child. Thinking of you.

silverfrog · 18/06/2007 23:02

Dd will be moving from September anyway (not as a result of this), and have high hopes for her next place as we are having a meeting with them next week (along with SALT, early years SENCO and portage worker) to discuss how best to proceed.

I am fairly sure, that given that dd is only there for a couple of months now, her current nursery will do little to change the situation. I do not accept this position, and will be complaining to anyone I can get to listen about the way we have been treated. It may not help dd, but it might get the nursery to change its attitude to SN children in the future.

Now, just got to get through the meeting with the principle next week without breaking down...

OP posts:
HonoriaGlossop · 18/06/2007 23:03

The whole report is dreadful but the bit that really made my jaw drop was their decision to start to potty train your daughter! Quite apart from the fact that their role is solely to support this process when the parents instruct them to, it has obviously been introduced at a bizarre time when she has stopped communicating with them and is coping with a new sibling at home.

Poor little girl. I think I would have stopped bothering to communicate with them too!

I agree, you should take this right to the LEA. Good luck.

dippydeedoo · 18/06/2007 23:36

im quite new to mumsnet but i am a NNEB and i think this report does not in any way highlight or support the report you asked for at 2 many children will loll on the floor and need stimulation to participate-toilet training whilst good if its succesful- at 2 is a waste of time if the child isnt ready,i dont think this report can have been written by a qualified staff member and i certainly would agree that that report does not describe a child who is "fine".
I would suggest you look into this nursery using the help of the local education authority.