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Aibu to put a complaint into Hermes about delivery driver ?

72 replies

Foamybanana93 · 02/11/2018 19:40

So basically had a few parcels out for delivery today with Hermes, delivery slot between 3-6, went upstairs to do some cleaning, sort out some clothes etc, got to 5:45 and thought it was strange still hadn’t had the parcels delivered, checked my emails to see the parcels had been delivered, the driver let himself into my porch and left the parcels in there, he never rang the doorbell, never knocked, just let himself in my house through the front door !

Aibu to put a complaint into my Hermes about this ? I’m actually furious about this ! Hmm Angry

OP posts:

HellenaHandbasket · 03/11/2018 09:04

And I don't lock my front door (or porch door) during the day either.


Starlight345 · 03/11/2018 09:08

I had a parcel with a left in a secure place the other day . It was on front doorstep with a black box half covering it from recycling bin


Justanotheruser01 · 03/11/2018 09:11

Delivery drivers do this at my house too ive repeatedly asked they dont to the point I put it on delivery instructions and they still did it that's when i complained.


MuttsNutts · 03/11/2018 09:17

YABU. It was unlocked and a safe place to leave your parcels.

I really don’t see the problem. You got your parcels, nothing terrible happened. Lock the door if you don’t want delivery drivers doing a perfectly reasonable thing in future.


Tohaveandtohold · 03/11/2018 09:19

Don’t waste your time complaining, you won’t get anything out of it. My Hermes driver are so bad and leaves my parcel anywhere. Once it was in the recycling bin, the other time it was thrown over the garden gate. I was at home both times and they just left a card.


Fluffyears · 03/11/2018 23:41

@nenic I live in a very quiet village where doors have been ‘tried’ and someone left her door open at 5am asshrbeas just about to leave for work. Someone reached in and stole her bag!


Rebecca36 · 03/11/2018 23:44

Quite normal, happens to me all the time. You could complain but it will have no effect. Your porch is probably your 'safe place'.


alphajuliet123 · 04/11/2018 00:57

To those of you who leave your doors unlocked - my friend's insurance policy wouldn't pay out when she got burgled while she was upstairs. The thief just walked straight in and picked up tablets, phone, handbag and cash that were in the living room and kitchen. No fingerprints, no damage, he (or she) even quietly closed the door behind them.

I get that you might live in a low-crime area but if you're shutting the door anyway just turn the key. Why wouldn't you? I live in a nice village and feel very safe, but it's not the 1970's; if the door's shut it is also locked.


Trappedin · 04/11/2018 01:04

Hermes don’t haven to hand them over. They ring/knock and dump. Often they don’t even knock and you only know as the delivery email arrives. That is all they are contracted to do in must cases. No signature. No handover


safariboot · 04/11/2018 01:28

Suppose I should have locked the front door but don’t feel the need to where I live it’s not exactly a crime ridden area

And you'll keep thinking it's a low crime area until the day someone nicks whatever you've got in the porch. Like the coats of the guests who are visiting.

Still not forgotten that


StitchKitty · 04/11/2018 03:47

I work for the head office of a company that uses Hermes to deliver and the amount of times i have to deal W/ complaints about them is ridiculous, unfortunately if your parcel arrives there is nothing any one can do, complaints do not get listened to by them or the drivers because they get paid by how many parcels they deliver. so if they knock and wait for everyone to answer they will be delivering less parcels and earning less so to them it ain't worth the extra effort.

However now on the website you can designate a safe space for a parcel to be left if your worried they wont knock or just leave it on the ground or lobbed over a fence. My main advice would be to keep checking your tracking and if it says delivered and you can't locate your parcel contact the sender NOT Hermes as they wont do anything. The company who sent it out should be able to get hold of Hermes and look into and hopefully find out where it was left but like i said if you've received it and it was not damaged there's not a lot anyone can do other than pass on a complaint which will be logged and then ignored by Hermes.


bubbles108 · 04/11/2018 03:59

Does everyone lock their front doors in the middle of the afternoon ?

Yes. My front door is always locked

But Hermes is crap

I won't get deliveries if I know the company uses Hermes


lalalalyra · 04/11/2018 04:14

They are shit. At least it was your porch OP. My MILhad a card to say my parcel was in the shed - she doesn't have a shed. Searched the bins as they usually do that and an outdoor cupboard then reported the parcel missing.

About two months later her neighbour found the parcel in his shed - they must have jumped over the fence to get to the shed.


penisbeakers · 04/11/2018 04:15

You're not being unreasonable. It's trespassing. I had a bloody Royal Mail postman let himself into my house once, and I went berserk. Not only do you not let yourself into someone's house uninvited, but if they have a dog and you get ripped to shreds letting yourself in, then that's entirely your own fault.

I had two large bull breed dogs that were gentle giants until they thought something was wrong. Walking into my house uninvited was something wrong.

I keep my doors locked at all times, and folks saying leaving a door unlocked is an invitation to come in, are talking absolute bollocks. A porch is part of your house. On the occasion that the idiot postie let himself in, my equally idiotic partner had left the door unlocked. Both of them got a right bollocking.


SuperstarDJ · 04/11/2018 04:15

I think leaving it in an unlocked porch is fine and wouldn’t complain. They might have knocked and you didn’t hear them. They might not have. There is no way to be certain.


ButchyRestingFace · 04/11/2018 06:42

He probably knocked and you didn't hear.

It wouldn't occur to me to be annoyed at someone leaving a parcel in the porch area. If he'd come right into the house, that would be different.

Can't believe there are still people who leave their front doors unlocked though. Do you lock your car when it's parked in the street?


Redact · 04/11/2018 08:39

Hermes are awful, I have come home from work on more than one occasion to find my parcel lying on the front doorstep with the doormat placed on top of it. Not sure why they think placing the door mat on a huge box hides it or camouflages it but hey ho. I have also had parcels chucked over walls and left in recycling bin. My heart sinks when I get the notification that its Hermes doing the delivery.


ChocolateTearDrops · 04/11/2018 08:56

Our porch is always unlocked and parcels are left there by the postman and couriers. The inner door is always locked though. It's not coming into my house, it's a porch.

I would much rather parcels be left in the dry!


HellenaHandbasket · 04/11/2018 09:53

Hermes totally depends on who your local person is. Ours is fab, he's polite, friendly and reliable. Always collects/delivers when you expect etc


ASauvignonADay · 04/11/2018 09:56

This wouldn't bother me. At least your parcel was left somewhere dry and relatively safe. In future, I'd lock the front door.


BlueJava · 04/11/2018 09:59

I think YABU - maybe you didn't hear him, maybe he was in a massive rush (they usually are). Have the door locked if your don't want anyone coming in. If parcels are left outside in the rain in full view of everyone then yes, complain. Otherwise they were left safe and no hassle.


TheFairyCaravan · 04/11/2018 10:04

My Hermes delivery man is amazing. He started delivering to us about 3 or 4 years ago just after I'd had major surgery. DH happened to mention that, and also told him I'm disabled so might take longer to get to the door. He asked about a safe place so DH suggested an outhouse in the back garden so he puts all the parcels, and collects returns, in there and drops a card through the door so quietly I don't even know he's been.

Now DPD, that's a whole other story.Angry

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