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Aibu to put a complaint into Hermes about delivery driver ?

72 replies

Foamybanana93 · 02/11/2018 19:40

So basically had a few parcels out for delivery today with Hermes, delivery slot between 3-6, went upstairs to do some cleaning, sort out some clothes etc, got to 5:45 and thought it was strange still hadn’t had the parcels delivered, checked my emails to see the parcels had been delivered, the driver let himself into my porch and left the parcels in there, he never rang the doorbell, never knocked, just let himself in my house through the front door !

Aibu to put a complaint into my Hermes about this ? I’m actually furious about this ! Hmm Angry

OP posts:

adaline · 02/11/2018 20:29

I have to say this wouldn't bother me. I would consider the porch to be a safe space for a parcel to be left.

Lock the door in future if it upsets you.


Miscible · 02/11/2018 20:30

I think I’d be quite pleased he had the sense to do that rather than taking the parcels away again


DanielRicciardosSmile · 02/11/2018 20:33

Can you see from outside that there is an internal "front door"? If so, I think it's fine for the delivery driver to try the outer door and, if open, come in. A bit odd not to knock though.


Fluffyears · 02/11/2018 21:04

My mum lives in a ‘sleepy’ town. Someone snuck into her house and stole her car keys, took her car joyriding then burned it out. I live in a village and a few neighbours have had front doors opened or attempted. Lock your door.


gamerchick · 02/11/2018 21:07

Does everyone lock their front doors in the middle of the afternoon ? Suppose I should have locked the front door but don’t feel the need to where I live it’s not exactly a crime ridden area

Doors locked all of the time. People try door handles here, walk in and pick something up of value you wouldn't notice missing immediately and walk out again. You could never known they were there while you're looking for keys/phones/iPads etc. So yes I lock the door, even in the afternoon.


MereDintofPandiculation · 02/11/2018 21:18

If it's stuck on the outside of your house, other people would interpret it as being a porch. They would not consider opening the door to put a parcel inside as in any way putting a parcel inside your house.

If you haven't got a proper door between the porch and the house, then, yes, keep the door locked.


Racecardriver · 02/11/2018 21:21

I think that you are really weird for leaving your door unlocked. Anyone could come in.


Omzlas · 02/11/2018 21:35

In my experience, Hermes don't care about complaints and their 'customer service' is non existent

YABU to not lock your door - ours is locked all the time unless we're bringing shopping in, loading the care etc.

Your parcels were delivered but if the Hermes driver could get in, so could someone else after them and steal the parcels. All without you having heard them


AragonsGirl · 02/11/2018 21:50

Better than my Hermes delivery which was left lying on my driveway, beside the bins, in the rain...for 2 days as I was away all weekend!


BreakfastAtSquiffanys · 02/11/2018 21:57

So you have 2 external doors?
Which were locked /unlocked and where was the parcel left?


Toptheginup · 02/11/2018 22:01

Always lock my door, the minute I'm in it's locked and stays locked until I need to open it again. Anyone could enter your property. I heard a story from a customer who had left her bag with her purse and stuff in next to the front door, a thief quietly opened the door then took the bag. What if something worse had happened? You should not be too trusting in this day and age. You only have to read the news to realise how many crazy people there are in this world


ginghamstarfish · 02/11/2018 22:03

Don't waste your time complaining to them they're crap.


StepAwayFromTheEcclesCakes · 02/11/2018 22:04

hermes left a parcel on my front under a chair, said on the site that they had taken customer signature! but on card said left under chair. front of house is open and on a public path Angry madness as by my front door is a locked gate that a parcel would fit under into a covered passageway, why on earth not do that than leave randomly on an open front.


nandaandm · 02/11/2018 22:06

Don't get me stared with Hermes. For the second time in a few months, I have returned a parcel through our local delivery shop. Scanned in and receipt given, only for the parcel to be delivered back to me! Absolutely fuckin useless!


MrMeSeeks · 02/11/2018 22:07

Don’t bother, they won’t care.


Cuckooclocks · 02/11/2018 22:08

I thought a porch was one of those little roofed areas outside your front door, kind of like a tiny little conservatory, so that you can put wet umbrellas down and take off wellies before you step inside your actual house?


Petitepamplemousse · 02/11/2018 22:09

OP. In the kindest way possible.
Get over yourself.


Ellie56 · 02/11/2018 22:17

Good luck with complaining to MH. Their customer service is crap non-existent.


CookPassBabtridge · 03/11/2018 08:22

He should have at least knocked or rang bell so you'd have come to door and found them. Also, we need a pic of your door arrangement 


Amanduh · 03/11/2018 08:37

I wouldn’t waste time complaining, i’ve worked for a company using them and we had at least 20 parcels a day go missing, u delivered or stolen. They don’t care.
Although to be fair I can’t really see the issue here.. you got your parcels. The door was open...


Nenic · 03/11/2018 08:40

I never lock my door during the day. Very quiet estate. Sometimes I leave the door slightly open if I’m due a parcel and I’m busy so they leave it inside.


Alfie190 · 03/11/2018 08:47

I do not think there is anything to complain about. You might have not heard the knock. Putting parcels in a porch is a totally normal thing for a delivery driver to do, not his fault you hadn’t locked the second door.


Ellisandra · 03/11/2018 08:51

I think you can choose to leave your door unlocked.

I think you can choose to not like parcels in your porch.

But I don’t think you can simultaneously choose to be both..


BoooForYou · 03/11/2018 08:59

I think you should be more shocked they actually managed to deliver something, on time and not in a bin before collection/5 streets away/in a town with a street the same name as yours Grin


HellenaHandbasket · 03/11/2018 09:03

But it's your porch...that's not your inside? I like things being left in the porch.

I'm not sure what you'd complain about tbh.

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