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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Courier took my picture as I answered the door AIBU to be disturbed?

54 replies

RippleEffects · 29/10/2018 13:01

I have issues of having to previously move area, so my home is now a safe place I really cherish that feeling of being safe.

Today I've just answered the door to a courier who without a word lifted his handheld device and it made the classic photo sound then he grunted at me - sign here and left.

I feel really uncomfortable with this. Surely its not okay to knock on some ones door and take their photo?

I know its probably silly and I'm trying to be rational but I'm sat shaking as I type.

This is the company and it says they take photos of drop off points - not people in their homes

OP posts:
RamblingFar · 29/10/2018 13:07

It's probably to prove who signed for it. The courier might have got fed up with claims the parcels were mis-delivered.

teaandtoast · 29/10/2018 13:10

I hope that doesn't become normal!
I've had Amazon couriers take a photo of my garden, where they leave my parcels. I don't mind that.

Original poster
RippleEffects · 29/10/2018 13:11

I so get why they would want to photograph location but it just feels so wrong answering my door to be snapped - without a word.

OP posts:
SushiMonster · 29/10/2018 13:13

Puts a stop to people claiming they didn’t sign for it I guess.

Booboostwo · 29/10/2018 13:15

It’s obviously something he did to prove delivery. I can see why you might be annoyed but your reaction seems over the top. Why didn’t you ask him to delete the photo? If your past experiences are fetching you so negatively it might be worth looking into counseling or some other form of support.

Booboostwo · 29/10/2018 13:16

affecting you not fetching you, sorry!

Prink · 29/10/2018 13:17

This reply has been withdrawn

Message from MNHQ: This post has been withdrawn

SaucyJack · 29/10/2018 13:21

He could’ve been nicer about it, certainly.

Original poster
RippleEffects · 29/10/2018 13:23

I don't know if the sender can see it as proof.

It just felt so wrong. I didn't know whether its a me issue or if its become a thing I need to accept.

I know I have issues around keeping safe. Moving made a massive difference and time is proving the best aid for moving forwards with that.

OP posts:
ADastardlyThing · 29/10/2018 13:26

Their own website says the courier is instructed not to photograph householders.

Its not you. Complain.

ADastardlyThing · 29/10/2018 13:28

And ignore anyone saying your unease at being papped in your own home by an unknown person is an issue for you to get counselling for. It's not.

Raydan · 29/10/2018 13:29

I would hate this. I don't like being photographed so it would make me uncomfortable. I think it's unreasonable to take a photo without asking.

NothingOnTellyAgain · 29/10/2018 13:29

OP I'm with you.

i would find it really weird to open the door to have someone take a picture of me and I think it would make me uncomfortable as well.

It's not usual and if they are going to start doing things that are non standard / unexpected they should put it in email / text or whatever abotu the delivery so people know.

Really he should have said can I take your pic for the records I know they're in a hurry but it's such a weird thing.

If I were you I'd phone the company and say what do they need your picture for, how long are they storing it, how are they storing it etc and say that I found it extremely discomfiting and they ought to consiser putting a warning this will happen in their communications / the retailers who use them should do. I might ask them to delete it if I was in an arsey mood.

The policy seems to have been created entirely with the seller in mind with no consideration of the potential impact on random people of having snaps taken unexpectedly when they open the door!

Tawdrylocalbrouhaha · 29/10/2018 13:29

Gosh, I would think twice about opening the door if I thought that would happen! I look like a terrorist mugshot when I'm not photo ready.

Raydan · 29/10/2018 13:29

@ADastardlyThing well said

MumW · 29/10/2018 13:30

If a courier took my photo without asking, I'd go ballistic and I don't have any issues about keeping safe.
I think I'd be ringing the company and telling them I'm not happy.

Not sure what I'd say if they asked politely.

mostdays · 29/10/2018 13:31

This is one of those things you cab see the reasoning behind but which shouldn't happen. I will stop ordering online if I am going to have my photo taken when accepting a delivery. There are lots of good reasons not to be ok with that.

GoatWithACoat · 29/10/2018 13:32

And ignore anyone saying your unease at being papped in your own home by an unknown person is an issue for you to get counselling for. It's not

I was just about to say the same. On what planet does someone need counselling because they are uncomfortable with some random taking a picture of them, without warning or explanation, the second they open their door Hmm

NothingOnTellyAgain · 29/10/2018 13:32

"Their own website says the courier is instructed not to photograph householders."

have you got the link?

OP - ring up, ask what they need it for, ask why no permission asked, why they have broken their own guidelines, tell them that you have personal reasons that you don't want tod disclose around keeping your address quiet, tell them that it was very unsettling, and that you want it deleted immediately.

EdisonLightBulb · 29/10/2018 13:32

Taking a photo doesn't prove you signed for it anyway, only that you answered the door. I would be very angry if a courier did this.

ADastardlyThing · 29/10/2018 13:32

I'd be saying "fuck no, you can have my signature and best wishes"

Mouikey · 29/10/2018 13:33

I thought under the gdpr that images are considered to be personal information. They would need to seek your consent to take the photo and explain what they are going to do with the image and how long they would hold it for. I would contact the company if you know who they are. I thought there were potentially big fines for breaches???

overagain · 29/10/2018 13:33

I don't know if the sender can see it as proof not usually unless you claim you didn't receive it.

It's becoming more normal. I claimed I didn't sign for an item once (because I didn't) and they sent me a picture of my front door. Which was silly, as it doesn't prove I was in to sign for it, show where the package was "safely" left etc. They had to concede that both those things were true and did resend it, so I'm not surprised they've started taking pictures of the person signing.

NothingOnTellyAgain · 29/10/2018 13:33

found it

www.dxdelivery.com/support-area/general-queries/why-has-the-courier-taken-a-photograph-of-my-property/

"Whilst this information may include a photograph of the property, the courier is instructed not to photograph householders or members of the public. You are at liberty to ask the courier not to take a photograph at the point of delivery."

AngelsSins · 29/10/2018 13:33

That’s horrible. The reason why doesn’t matter, it’s not hard to have some manners and treat people with some politeness and respect.