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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Door salesman refusing to quote without DH present?

57 replies

Picnictime · 26/10/2018 09:03

Few years ago I was getting quotes for a new front door. One salesman did his pitch but point blank refused to quote without DH present and insisted on returning when he was available. At the time I was quite offended and obviously went elsewhere.

Talking to a friend, the exact same thing happened to her very recently. I'm not sure whether we somehow stumbled across the same salesman 5 years later.

Has anyone else had this happen? AIBU to think this wouldn't have happened to DH had he been getting the quotes?

OP posts:
NothingOnTellyAgain · 26/10/2018 10:20

I've never had this.

I would not buy from a firm that did this.

And for people with tricky work patterns or means they aren't allowed new doors Grin

Loonoon · 26/10/2018 10:22

I trained as a salesman in a fairly hard sell company. A very basic rule was not to waste time selling to one person if they were half of a couple, you pitched to the ‘decision making unit’ or you didn’t pitch at all. If an individual was occasionally offended by a salesman refusing to engage with them on their own the company didn’t give a shit - as soon as they showed they weren’t going to be a pushover we lost interest in them and moved on to the next —sucker— prospect.

As I say this was a hard sell, high profit company. A smaller, local company will probably offer better value for money and will make sales based on cost, value and service rather than the skills of high pressure sellers ( like my very effective self).

User12879923378 · 26/10/2018 10:30

Don't they do it to men too? I assumed it was so that they don't go away thinking they have a sale and then get a sheepish call from the person to say that their partner came home and vetoed it

tempester28 · 26/10/2018 10:32

I watched a program about this - it is so that they can pressure you into accepting a quote. If your DH is not there you might only agree in principle and then later when you come to your senses say you have changed your mind as DH does not agree/ was not there ect.

YetAnotherSpartacus · 26/10/2018 10:34

I trained as a salesman in a fairly hard sell company. A very basic rule was not to waste time selling to one person if they were half of a couple, you pitched to the ‘decision making unit’ or you didn’t pitch at all

But don't most people say "Thank you. Now I have another two quotes yet to be made, I will make a decision in a week and get back to you either way?". Or is that just me?

Loonoon · 26/10/2018 10:48

I say that too Spartacus but so many people don’t. I think it’s fear of being rude or hurting the salesman’s feelings! As a salesman I would much rather be told that than waste time selling when the chance of a sale is greatly reduced.

YetAnotherSpartacus · 26/10/2018 10:52

I guess I also don't want the fluff and faff. I just need the facts and a price!

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