In a Haven holiday... hell

[Mandybrighton]

Urgh. I am currently in a Haven Park about a hour away from home with my two boys and never thought I would actually crave to go home!

We stayed at this park in the summer and enjoyed it so much I decided to bring us back for the October half term. This time I booked a ‘ luxury lodge’ and it’s cost just under £800 😫.

For this price I was expecting something extra nice. However it’s basically just a jumbo sized caravan with the same furniture and fixtures that the previous ‘ deluxe’ caravan had. The only difference is 2 showers instead of one, a larger dining table and a larger outside area. Okay fair enough it didn’t live up to the expectation I thought on checking in but it gets worse...

When we arrived at the check in time they advertise I drove round to find repairs still
Being carried out to the ‘ lodge’. Okay not great as with two kids and just me I didn’t feel comfortable to start unloading everything in so they delayed us.

Upon placing things in their rooms and kitchen and so on I notice the cookware is thick in the previous people’s food and greasy. Then I see there’s a pubic hair in one of the showers. Then o walk into the bedroom to see BLOOD smeared on the wall by one of the beds... I called reception and explained. A cleaner turns up and removes the blood, and exchanges the manky cookware for clean ones.

Then the accomadation ‘ manager ‘ comes in all smiley and very dismissive saying to me well we aren’t responsible for the previous people staying and my cleaner said it was a bogey. I told him I had taken photos and it wasn’t a bogey. I explained this is supposed to be ‘ luxury’ and it’s not. He apologised but said ‘ well we got it sorted for you very quickly ‘ with a cheesy grin and a couldn’t give a toss attitude... I said you wouldn’t expect these standards and how could a cleaner miss it !?? That it made me feel sick and for the price I paid .. it was a let down.

When he left I emailed head office and sent them some photos. I said in the email I hoped to find nothing else but going to bed last night I went to pull back my duvet to feel something crusty and old ( looked like food ) on the corner of the duvet...

Also when I moved one of the smaller beds to Male way for my son’s travel cot again noticed stains on the sheets. If I don’t sleep like this at home why on earth have I paid £800 just under for this experience...

I’m
Gutted ... they don’t care with the well we fixed it attitude.. I’m planning to go home early. What I didn’t know and what he never told me is that Haven do have a gurantee that if your not happy with your standard of place you can go home the same day and recurve a refund. Well I didn’t know that and we have stayed now..

Some things I have found after the Intital email to head office. Shall I email again with the other things ? I just feel dirty in here and I expected way better. No where that I have ever stayed in had had someone’s blood there for us to walk into too..

😖😖😖😖🙂

[Tomselleckhaskindeyes]

We booked a hoseasons in the summer Monday to Friday in the Scottish trossachs. We could have paid £315 but we upgraded to a hot tub lodge. The whole site was immaculate. We had a lodge rather than a caravan. It was absolutely immaculate. We commented that it was to American standards. It was a lovely bargain!!

[Welliejellie]

£800 seems like an awful lot. I am at haven now, not the same one as you op. But we paid under £300 for the top range caravan. it was spotlessly clean on arrival. I have been to haven 10+ times only once did he find a few dirty cups in the back of a cupboard always find them very clean.

Think you have just been unlucky. I can understand your annoyance paying that much and it's dirty.

[strawberrisc]

I used to get dragged to Haven (always found their name ironic) with the ex. I found their complaints department to be an absolute bunch of cretins, even when we found pure filth/beds weren’t made though we’d paid for the service etc...

[wonderstuff]

Sounds horrid, what a shame. We have done Haven West Quay many times and always found it very clean, but I do wonder if the fact that we go at Easter, so at the beginning of the season makes a difference. We went to Devon Cliffs instead last year and although the van was spotless it was so huge and busy, we won't go back. I've done Park Resorts in mid Wales and that was minging even over Easter.

[tigercub50]

Sorry I am turning into my Mum but it’s site not sight