Urgh. I am currently in a Haven Park about a hour away from home with my two boys and never thought I would actually crave to go home!
We stayed at this park in the summer and enjoyed it so much I decided to bring us back for the October half term. This time I booked a ‘ luxury lodge’ and it’s cost just under £800 😫.
For this price I was expecting something extra nice. However it’s basically just a jumbo sized caravan with the same furniture and fixtures that the previous ‘ deluxe’ caravan had. The only difference is 2 showers instead of one, a larger dining table and a larger outside area. Okay fair enough it didn’t live up to the expectation I thought on checking in but it gets worse...
When we arrived at the check in time they advertise I drove round to find repairs still
Being carried out to the ‘ lodge’. Okay not great as with two kids and just me I didn’t feel comfortable to start unloading everything in so they delayed us.
Upon placing things in their rooms and kitchen and so on I notice the cookware is thick in the previous people’s food and greasy. Then I see there’s a pubic hair in one of the showers. Then o walk into the bedroom to see BLOOD smeared on the wall by one of the beds... I called reception and explained. A cleaner turns up and removes the blood, and exchanges the manky cookware for clean ones.
Then the accomadation ‘ manager ‘ comes in all smiley and very dismissive saying to me well we aren’t responsible for the previous people staying and my cleaner said it was a bogey. I told him I had taken photos and it wasn’t a bogey. I explained this is supposed to be ‘ luxury’ and it’s not. He apologised but said ‘ well we got it sorted for you very quickly ‘ with a cheesy grin and a couldn’t give a toss attitude... I said you wouldn’t expect these standards and how could a cleaner miss it !?? That it made me feel sick and for the price I paid .. it was a let down.
When he left I emailed head office and sent them some photos. I said in the email I hoped to find nothing else but going to bed last night I went to pull back my duvet to feel something crusty and old ( looked like food ) on the corner of the duvet...
Also when I moved one of the smaller beds to Male way for my son’s travel cot again noticed stains on the sheets. If I don’t sleep like this at home why on earth have I paid £800 just under for this experience...
I’m
Gutted ... they don’t care with the well we fixed it attitude.. I’m planning to go home early. What I didn’t know and what he never told me is that Haven do have a gurantee that if your not happy with your standard of place you can go home the same day and recurve a refund. Well I didn’t know that and we have stayed now..
Some things I have found after the Intital email to head office. Shall I email again with the other things ? I just feel dirty in here and I expected way better. No where that I have ever stayed in had had someone’s blood there for us to walk into too..
😖😖😖😖🙂