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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be irrationally irritated by Morrisons trolley collector today

112 replies

pippa737 · 23/10/2018 17:12

I know he meant well, but he really pissed me off!

I had a bunch of stuff in my trolley - about 60 items... shower gels, shampoos, chocolate bars, crisps, talc, washing powder, fruit, cream crackers, tinned food, veg, frozen food, fridge food (like milk and yogurts,) bread, etc. I pushed the trolley back to my car and I started pulling everything out of the boot, and opened my cool bag for the fridge and freezer stuff. I had bathroom and kitchen stuff, smelly stuff, frozen items, fridge items, tins, packets that would easily crush, so was taking my time.

I had packed about a third of my stuff away, and this guy comes up to me and says 'can I take your trolley Madam?' I said 'er no thanks, I am still unpacking...' He said 'I'll wait,' and stood there while I carried on pulling the stuff out (and making me feel under pressure to hurry!) Hmm

So then I said 'the joints in my hands are a bit inflamed today, so I will take a while putting it all away, so it's OK I don't need you to take the trolley, I can take it back in a few minutes......' So then he said 'I will help you then,' and proceeded to start picking my foodstuffs and goods out of my trolley, and shoving it all over my car boot. Tins of beans on top of my bloody crisps and cream crackers and all sorts! Confused Which are now somewhat crushed! Hmm

So I gathered up everything as quick as poss, and lumped it all in the boot just to get rid of him!

'Here's the trolley then' I said. 'There you go, saved you a job taking it back haven't I?' he said smugly!

The more I thought about it, the more bloody annoyed I got. I TOLD him I didn't need - or want his help, and he kept pushing and pushing, making me feel flustered and rushed and irritated.

So if any MORRISONS manager is reading this, please tell your staff to not do stuff like this! If you offer someone help, and they say 'no thank you,' respect their decision. Don't push it on them. It's patronising and rude, and puts people under pressure.

To add insult to injury, because I was irritated and flustered, I didn't zip up my cool bag, and my frozen food had started to thaw out by the time I got home! Hmm

Sorry, I needed to rant somewhere about this! And hopefully someone from Morrisons sees it!

(nc for this by the way. Didn't want to use my regular username sorry!)

OP posts:
VladmirsPoutine · 23/10/2018 23:00

I've never had to put any of my frozen shopping in a cool bag lest it thaw and defrost on the way home. I mean how far away is home from the shop and does it involve driving through a desert?

DontCallMeCharlotte · 23/10/2018 23:01

how will this man know he is doing wrong?

But to almost every other customer he would have been doing right...

eloliphant · 23/10/2018 23:02

@pippa737 I should jolly well feel embarrassed that he may have had special needs. Well I don't. well aren't you kind!

I did nothing wrong. Not a thing! And neither did he! He was trying to be nice.

HollySwift · 23/10/2018 23:13

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Fartymcnarty · 23/10/2018 23:15

He offered to wait!! He would have stood quietly whilst your carried on packing. If you felt flustered and hurried that’s your problem, there was no need for you to rush he didn’t ask you to. Do you want the checkout person to leave whilst you finish putting all your stuff in the trolley or are you happy for them to sit and wait??

NoHufflefucksGivenMugglefucker · 23/10/2018 23:50

You may have over reacted just a touch.

From the outrage, you would think he had climbed in the boot of your car and squashed an arctic roll

Worieddd · 24/10/2018 07:10

Wow what an ungrateful post! YABU!!!!

finn1020 · 24/10/2018 07:12

What? The trolley boy thought he was helping you and you want to complain to his manager because you don’t know how to say “no thanks”? Take some responsibility for your own shortcomings and don’t blame someone who was trying to help you. This is one of the most ridiculous, self indulgent posts I’ve read today. 🙄

Rosehip10 · 24/10/2018 07:15

YABU to buy talc

Yogagirl123 · 24/10/2018 07:29

Seems amazing service for Morrison’s, I wouldn’t complain, I would love someone to take the trolley back for me. I always find customer service at Morrison’s lacking to be honest.

Personally, I would have thanked him and said I will take a little while to load etc and taken my time as I usually would, the employee was trying to be helpful you put yourself under unnecessary pressure not the trolleyman, who was clearly happy to wait.

And yes I agree with PP’s the trolleyman may have been a hidden disability. Why complain and when you know that could potentially cause him trouble. Honestly who would be daft enough to think he was looking for a tip? They always give you the trolley token or pound coin back, I am sure he wasn’t looking for a tip, just wanting to be helpful, he’s probably had a lot of customers show gratitude in the past!

No pleasing some people!

RangeRider · 24/10/2018 09:02

From the outrage, you would think he had climbed in the boot of your car and squashed an arctic roll
Grin Fab!
OP, all you had to do was clearly tell him that you didn't want any help thank you, that you'd rather pack your shopping yourself, and that you'd return the trolley when you were done, but thanks very much for the offer. Nice and clear, no room for misunderstanding. You didn't so he had to guess and got it wrong.
Why can't people just clearly state what they want instead of being fake-polite and expecting others to guess what they mean. Some of us with autism don't guess well!

Notjustanyone · 24/10/2018 10:25

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