To think Tesco could have substituted my gravy?
Clevs · 04/10/2018 22:58
We do a weekly shop in Tesco and have it delivered. This week I ordered Bisto onion gravy granules. The shopping got delivered minus the gravy granules and on the receipt it said "no substitution available". What the A F? You're telling me Tesco had no gravy whatsoever they could substitute? If they had genuinely sold out of Bisto onion gravy they could have substituted with Bisto normal gravy, Tesco onion gravy, Tesco normal gravy, fresh (chilled) gravy, vegetable gravy at a push. But to have "no substitutions" at all? I can't believe it.
And yes, I know it's a first world problem and I shouldn't be lazy and should do my own shopping. But I have a 6 month old baby and it's easier and less time consuming to have it delivered. I fail to understand how they cannot have substituted a staple item like gravy granules.
Similarly, in recent weeks I've had a whole bag of carrots instead of three single carrots and a bag of parsnips instead of a single parsnip. Surely they can't have sold out of loose carrots and parsnips?😕
We've done quite well with substitutions recently and even ended up with someone else's shopping a few weeks ago, so maybe they've realised and are getting their own back🤣
BertBox · 05/10/2018 00:13
Could be worse. They once gave me washing powder as a sub for cat food. I sent an indignant email from the cat, and got a £10 voucher.
BlessYour2Sizes2SmallHeart · 05/10/2018 00:15
I think substitutes are chosen by a computer rather than common sense.
OhNoGroken · 05/10/2018 00:25
Sainsbury’s said they had no appropriate bread or dry cat food available to substitute
OhNoGroken · 05/10/2018 00:29
Also, when substituting nappies I was given a size smaller 🙄
However, I recently ordered loads of own brand stain remover that was discounted but out of stock so they substituted vanish brand, nearly double the weight and refunded the difference.:.. swings and roundabouts
nocoolnamesleft · 05/10/2018 01:13
Tesco once didn't have any bertolli olive spread left, so substituted it with....drumroll...a fucking Daily Mail. Clearly I refused to have that disgusting rag in my house, and never online shopped from Tesco again.
Flibbertyjibbit · 05/10/2018 01:22
I got the same 'no substitution available' response when they didn't deliver my penne pasta....I cannot imagine a whole aisle of pasta has been emptied. I'd of been quite happy with fusili, spaghetti, macaroni or any other pasta shape!!
MelonBuffet · 05/10/2018 01:28
My teen DS used to work as a picker for Tesco online deliveries, it was soul destroying.
They are brutal, you only get a certain (very short) amount of time per item to make a substitution and the computer suggests an alternative. If the picker took time to consider other choices and then went to the aisle they’re in (eg no frozen onions so pick a bag of fresh ones) it could put them behind on their picking and get them into trouble, so they would just pick whatever the computer said, which gave a location too, or pick the first thing to hand, or say there wasn’t an appropriate sub.
I’m a lot more forgiving of stupid subs since hearing about his crappy days at work, but it’s still annoying when they say they didn’t have a sub for your particular loaf of bread etc!
BarbaraofSevillle · 05/10/2018 05:04
YABU for buying gravy granules and not getting your excuses in to the food police for not making your own by boiling bones up daily and using that salt and processed additive laden shite instead. Tesco are only protecting you from yourself and your DCs from a lifetime of obesity and ill health .
But seriously, YANBU, of course Tesco had a range of other gravy granuals in stock. I think the problem is that the pickers are not allowed to apply common sense. Or, you haven't got the 'no substitutions' option ticked have you?
ChristmasIsMyFavourite · 05/10/2018 05:33
I used to get decent subs but I order online and collect and have the same conversation each week with the woman getting me to sign for it. “Let’s see what I need to go and get because there was no suitable substitute... loaf of white bread, bag of rice”....
That’s why I don’t get them delivered, I hate paying for delivery then needing to go in to the shop.
BlueUggs · 05/10/2018 05:43
I ordered lamb shanks once....I got a turkey leg?!
Lemon grass.....a lemon.
I've suggested they should go off piste with their substitutions or employ mums! Mums would know sensible substitutions!!! yeah ok, and maybe some dads too
daughterofanarchy · 05/10/2018 14:08
I love onion gravy (Bisto brand to be precise), I’d hate to be given a substitution for any other brand or flavour. In fact I tried Tesco vegetable gravy once and it was vile.
SaucyJack · 05/10/2018 14:11
Fair enough not to sub cat food. My cat only eats one brand of cat food, and she’s no sooner eat Whiskas than washing powder.
ileclerc · 05/10/2018 14:12
Tesco sent me toddler bed pads instead of nappies once. I kind of liked the lateral thinking but unfortunately couldn't think of a way to get the baby to wear the pads.
FinnegansWhiskers · 05/10/2018 14:13
I ordered honey nut shredded wheat and a jar of ginger once. The were substituted for a jar of honey and a bottle of ginger beer....
I untick the substitution box now
PinkHeart5914 · 05/10/2018 14:15
They done this to me with white wine once, I mean really a huge supermarket had no other white wine available not 1 bottle.
I understand the scanners have a machine telling the, what to pick etc but surely you also use your eyes and common sense?
MaryPoppinsPenguins · 05/10/2018 14:16
I once got substituted a giant snowman Christmas cake instead of a pack of biscuits. My DD’s were so happy...
RebootYourEngine · 05/10/2018 14:19
The substitutions are chosen by a computer and the person picking doesn't have time to go searching for a suitable substitution.
Dobbythesockelf · 05/10/2018 14:21
Asda once couldn't substitute my cheese. Apparently they had no other cheese.... it was only bog standard cheddar as well. I also got sanitary towels instead of breast pads.
rainbowstardrops · 05/10/2018 14:22
I was having a laugh with one delivery driver about their substitution once and he said the best one he's ever seen was a woman asked for sanitary towels but was given razor blades instead! Ouch!
misskatamari · 05/10/2018 14:38
asda couldn't substitute my bread last week. I was a bit surprised as surely the could have bunged something breadlike in!
AuntBeastie · 05/10/2018 14:58
Tesco’s are utterly hopeless, I’ve given up on them. they substituted my requested butternut squash for an actual packet of nuts once.
WhenISnappedAndFarted · 05/10/2018 15:03
I ordered a leg of lamb last week and got beef mince...
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