To think Tesco could have substituted my gravy?

[Clevs]

Lighthearted post

We do a weekly shop in Tesco and have it delivered. This week I ordered Bisto onion gravy granules. The shopping got delivered minus the gravy granules and on the receipt it said "no substitution available". What the A F? You're telling me Tesco had no gravy whatsoever they could substitute? If they had genuinely sold out of Bisto onion gravy they could have substituted with Bisto normal gravy, Tesco onion gravy, Tesco normal gravy, fresh (chilled) gravy, vegetable gravy at a push. But to have "no substitutions" at all? I can't believe it.

And yes, I know it's a first world problem and I shouldn't be lazy and should do my own shopping. But I have a 6 month old baby and it's easier and less time consuming to have it delivered. I fail to understand how they cannot have substituted a staple item like gravy granules.

Similarly, in recent weeks I've had a whole bag of carrots instead of three single carrots and a bag of parsnips instead of a single parsnip. Surely they can't have sold out of loose carrots and parsnips?😕

We've done quite well with substitutions recently and even ended up with someone else's shopping a few weeks ago, so maybe they've realised and are getting their own back🤣

BertBox has you dcat got poseable thumbs??

We were sent two bags of coffee the other week, a substitution for the single bag of coffee we had ordered. Not sure how that worked, but dh was happy

Possibly an urban myth but I'm sure I read on here on a similar thread previously that someone had condoms that were substituted for a pregnancy test.

Unfortunately Waitrose aren’t much better. I once got no milk. I refuse to believe there wasn’t a single carton of milk in the entire store.

Why do you need gravy granules? We never use them to make gravy.

A friend once bought 4 large packs of loo roll that were BOGOF they were substituted for kitchen rolls in packs of 2 - the delivery driver carried the many crates that the contained 40+ packs of kitchen roll to the door before he rang the bell, needless to say the kitchen rolls weren't required and he had to cart it all back to the van!

On many occasions I have ordered dairy free chocolate or ice cream only for it to be substituted for the dairy stuff - not much help when you've got allergies

I once order 3 separate limes. And they delivered 3 bags of limes. So I ended up with about 15 altogether. I didn't know what to do with them all!

Do you add Sub notes? I find that helps for a good start.

Tbf I've had a few, but overall I've won out I think. I usually get something more expensive, or more weirdly bulk than I was expecting.

I once ordered a cheap angel cake just to tally up my total to a round number. It was out of stock so they sent an actual birthday cake. I was so happy.

Also ordered deodorant which wasn't in stock so they sent 5x travel size ones instead DH said he felt like Alice in wonderland

I ordered loads of own brand cookies to fill up the jar and they replaced with some crazy posh brand which were 2 pound odd a pack. I couldn't believe it! Maryland/foxes would have been fine!

I’ve had gluten free lasagna instead of honey. That wasn’t a great algorithm!

And once Tesco apparently had no bread st all. Not a crumb!

Ordered a piece of pork belly from Tesco last week and they sent me sliced cooked smoked ham.

"Tesco once didn't have any bertolli olive spread left, so substituted it with....drumroll...a fucking Daily Mail."

BertBox has you dcat got poseable thumbs??

Aargh - stupid phone!

No poseable thumbs - he types with his tail.

This thread is making me hungry.

Nothing to add other than the fact that bertbox has cheered me up after a crap week. Thank you

I recently did a click and collect ASDA order. Email said bottles water (particular brand) was out of stock and no sub.
While waiting for shopping I nipped in and grabbed 3 bottles of out of stock water!

4 days ago Tesco subbed cauliflower for corn and cauliflower for carrots on my shop. How much cauliflower are we supposed to eat?

Slightly missing the point but I don’t think you’re right to say you should probably be doing your own shopping. We criticise ourselves too much for making use of modern conveniences.

Bit of a derail, but don't we have opposable thumbs (as in they're the opposite way to our other fingers so that we can grip), not poseable?

Ah! Now the nothing option makes sense but surely they should allow some leeway on the picker to pick something suitable!

There is leeway for the picker to choose what they consider to be the most sensible substitution. The handset suggests subs but the picker is free to make a different choice to that suggested.

I once had 'no substitute available' from Asda for eggs and milk! I find this unbelievable.

I think the subs are chosen by the computer. Some pickers can be imaginative and choose their own, but some (for obvious reasons) go by what their computer says and move on. For the wage they get I don't blame them at all.

I've also had more incidents of better subs than worse - ordering cheap biscuits to get the branded version, or cheaper crisps...

Once I ordered 100g of a counter cheese and got 5 200g packaged versions of a similar cheese - either the picker or the computer had decided I wanted a kilogram of it. Ate most of it, gave some away!

Also once ordered the tesco finest meal deal (main, side, dessert and drink for £10). Got everything exactly right, except instead of the dessert I ordered, got 5 packs of a different dessert. A chocolate cheesecake. 5 packs of 2 slices of chocolate cheesecake. Well. Okay. Thanks?

It was delicious

I didn't get any apples last week....even the delivery driver was laughing when I said "are they telling me they didn't have one bloody apple in the whole of tesco"!!!