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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Asda Delivery Man Refuses to Deliver Shopping To Door of Help Heavily Pregnant Woman

102 replies

ChocolateOrIDie · 01/10/2018 12:42

www.dailymail.co.uk/news/article-6226495/Pregnant-mother-forced-haul-200-weekly-shop-two-flights-stairs.html?login#readerCommentsCommand-message-field

My opinion is that you pay for the shopping to be delivered to your door, and therefore leaving her shopping at the bottom of the stairwell was wrong, let alone her being clearly heavily pregnant and with a crying child in her flat (you can hear him crying in the video)

Im surprised to see a lot of the comments saying it 'wasn't his job to take them up the stairs' - surely it is if thats where her front door is??? would love to see the reaction if this person was disabled/elderly, i could imagine it would be different.

AIBU and what do you think?

OP posts:
53rdWay · 01/10/2018 15:10

I don’t think four months is heavily pregnant either but she does mention pelvic issues in the DM article, and that can start pretty early on.

Toughen up people.

Ah yes, the best treatment for SPD! Hmm

53rdWay · 01/10/2018 15:12

(although pregnant or not, I’d still be pissed off if I paid for something to be delivered to my door and then the person delivering it refused to do that.)

Figlessfig · 01/10/2018 15:14

We had the same couple of Tesco drivers for years. Everything was brought into the kitchen, and placed in front of the cupboard (or fridge) where it belonged. Lovely guys, too.

Thankfuckitsfriday1 · 01/10/2018 15:26

This happened to me!

Previous property was a flat and I’d always used Tesco (and they’d bring it upstairs to me as I was 37 weeks pregnant with a toddler) but they had no slots available for 5 days so decided to use Asda on this occasion.
They turned up 45 minutes late and when asked where I’d like it I stayed usually it gets helped upstairs as my husband wasn’t home and he said no and refused to even put it inside my door(I had a large hallway downstairs).

I could have left the shopping there until my husband arrived home as he was due any second if the driver had just put it inside my actual for but instead he said I needed to go outside to collect all the bags. He was a total prick. Never would order from Asda again.

Plus they gave me 7 substitutions!

Tartsamazeballs · 01/10/2018 15:34

I dont get attitudes like yours, @Neshoma. A supermarket isnt a public service like the NHS or a school or what have you, there's no putting up and shutting up for some greater good. Home delivery isnt ASDA being kind, its a service offered because they want more sales. If they want the sales then their service at least needs to be comparable to it's competitors, and there's a few of us on here saying it's not.

It's the same as people getting precious over the provision of parent and child spaces because "we didn't have them in my day", that's fine, but they're not provided out of generosity they're provided because there's a fucktonne of competition between supermarkets and things like easy parking get bums on seats as it were.

This is why dinosaurs of the high street find themselves in trouble, they fail to adapt because "substandard service xyz was just fine in my day I blame these entitled millennials they're killing the high street/the grocery market/the diamond industry/whatever it is I'm having a flap about today".

Original poster
ChocolateOrIDie · 01/10/2018 15:34

i didn't realise so many people had issues with Asda! i will be steering clear in the future.

OP posts:
TittyFahLaEtcetera · 01/10/2018 15:35

*Why is she classing being pregnant as a disability??

Also not seeing this, but pregnancy is a protected characteristic under the EA, so can be lumped in as temporarily disabling. I doesn't fit the criteria for a disability.

SPD and SIJD however, can be caused by pregnancy and go on to become permanently disabling.

Personally I always use Tesco. The delivery drivers are lovely and always deliver to my kitchen if I'd like. I loved it in my previous houses (tiled and hardwood floors respectively). I now have a cream carpet in the hall so always say it's ok to leave it at the front door as my kitchen is right at the other end of my 6m hallway and we're a no-shoes on house. The last driver I had offered to take his shoes off and leave them outside, bless him! Grin

RavenLG · 01/10/2018 15:36

The only drivers I've had that are actual nice humans and not complete knuckle dragging aresholes are Morrisons.

Original poster
ChocolateOrIDie · 01/10/2018 15:37

@TittyFahLaEtcetera lovely! thats the kind of service we should expect. Asda clearly aren't training their staff properly or just hiring whatever walks through the door instead of humans with basic compassion.

OP posts:
AngelsSins · 01/10/2018 15:45

They didn't do delivery when I was pregnant. I just got on with it. Same when I was pregnant and had a toddler too

Great, but then you didn’t pay for a delivery service and get a half arsed job then did you?

PurpleTrilby · 01/10/2018 15:47

Maybe the driver would have lost money (zhc?) and delivery slots if he'd gone to the extra work and time of taking it upstairs. Maybe he's under enough pressure without the Fucking Daily Heil picking up on one case. Maybe he's got a pregnant partner and two kids to support so he doesn't need the hassle of a few customers immediately going ballistic in the public eye.

LavendarGreen · 01/10/2018 15:47

It's people like @Neshoma and her horrible attitude, that illustrates what is wrong with the world today. Hmm

Original poster
ChocolateOrIDie · 01/10/2018 15:49

@PurpleTrilby other companies and their drivers manage to deliver to doors just fine.

OP posts:
53rdWay · 01/10/2018 15:53

Wouldn’t he have been quicker helping her take it up rather than waiting while she did it?

RepealtheGRA · 01/10/2018 15:53

This wouldn't happen with Ocado

No, they would’ve happily followed her up the stairs to upskirt her.

See reviews here:

uk.trustpilot.com/review/www.ocado.com Shock

KathDayKnight50 · 01/10/2018 15:59

Tesco bring mine up a flight of steps (several trips with the amount I order at a time) and bring it right into kitchen. Lovely drivers, always.

KathDayKnight50 · 01/10/2018 16:00

I'm not old, pregnant, or disabled in any way either. They just do it. Maybe I've just been incredibly fortunate or perhaps it is Tesco policy. Must find out!

GibblesMcGibble · 01/10/2018 16:08

heavily pregnant

?
In the article it says she is 4 months pregnant. That's not 'heavily pregnant.

Lovemusic33 · 01/10/2018 16:09

How did people manage before online shopping? She would have had to of carried it upstairs herself?

I think people think they are owed a favour from society these days. The delivery drivers are paid (not very much) to deliver food to the door, not to carry said food up 3 flights of stairs or to pack it away, they are working to a tight schedule and if they did this for every customer they wouldn’t get all the deliveries out on time.

The lady should have arranged for someone else to be at her house to help her out, a neighbour, family member etc.. and shouldn’t assume a delivery driver will carry all her shopping up the stairs.

HappyHippy45 · 01/10/2018 16:11

I get deliveries from Asda and other supermarkets regularly.
I have a disability that isn't immediately obvious when I answer the door. Most delivery drivers ask where I want it and I ask nicely if they'd take it upstairs for me. No one has ever refused or given any hint of reluctance to do so. Only one delivery driver has dumped it at the door and I wasn't quick enough to ask him to take it upstairs.
The vast majority are friendly and helpful even though they are obviously a bit stressed.
One guy even asked I for I wanted him to put my shopping away for me. (I didn't.)
Another guy put all the bags with fridge stuff beside the fridge and cupboard stuff beside cupboard.
I've had a bit of a recovery milestone and can now carry it up the stairs myself. They always ask if I'm sure and they don't mind doing it.

happymummy12345 · 01/10/2018 16:22

I think it depends on the actual driver.
When I was a student living in halls, one driver helped me carry the shopping up to my flat kitchen. Another didn't.

53rdWay · 01/10/2018 16:28

It’s not being ‘owed a favour’ when the supermarkets charge for the service, though! Asda say they’ll deliver to your front door. They did not deliver to her front door. She paid for a service she didn’t get.

Belina · 01/10/2018 16:48

It would have been the decent thing to do but it isnt in his job description

RomanyRoots · 01/10/2018 16:55

The driver could have lost his job, so it's unreasonable to ask him to do it.
Ask Asda to change their policy but don't blame the delivery person.

MadMum101 · 01/10/2018 17:03

Ocado used to come up two floors when we lived in a flat. Absolutely no issue. It was on the delivery notes so driver was aware. I used to feel awful for them - family of 6 and I'd buy as much as possible so that I didn't have to carry it upstairs myself!

Sainsburys refused to bring it up and I had a similar issue to the lady in the article. DS was a toddler, DH at work, DC at school and I had a pelvic prolapse which actually worsened living in that god awful flat what with having to carry DS up the stairs as well. Bugger, I never thought of going to the Daily MailGrin.