To think I shouldn't have to pay?
pinipol · 26/09/2018 13:03
Bought a coat from river island and it was £90 but they had a offer spend over £80 get £15 off so took it down to £75.
I bought a size 8 but after trying it on with thick jumpers it was a bit tight.
Took it back to the shop to swap for a size 10 and they said that's £15 to pay
I asked why and they said the offer finished at midnight.
So I had to pay £15 !
It was the same item just a different size.
itbemay · 26/09/2018 13:04
they should have honoured the deal as you were doing a swap not asking for a refund!
LorelaiRoryEmily · 26/09/2018 13:05
That’s weird. If you had wanted to return it for a refund I bet they wouldn’t have given you £90.
Howhot · 26/09/2018 13:05
I think that's bad customer service considering you were exchanging it
Sirzy · 26/09/2018 13:06
Legally I don’t think there is anything wrong as there is no obligation to exchange if not faulty I believe
Morally they probably should have
pinipol · 26/09/2018 13:08
It's annoying as I only got it as there was a offer on.
I didn't dare refuse to pay the £15 so just paid but now I'm home I'm thinking of returning it.
ButchyRestingFace · 26/09/2018 13:09
hat’s weird. If you had wanted to return it for a refund I bet they wouldn’t have given you £90.
This with bells on. 🛎
On an unrelated note OP, are you familiar with the Twittersphere?
pinipol · 26/09/2018 13:10
I'm on Twitter yeah.
I actually tweeted RI and they said exactly the same ...you will need to pay £15
manicinsomniac · 26/09/2018 13:11
If you had wanted to return it for a refund I bet they wouldn’t have given you £90
That's a good point - the same reasoning of the offer having expired should apply in both situations or none, imo.
If a store advertises that sales are returnable then they are obliged to accept a return or exchange for any reason, aren't they?
manicinsomniac · 26/09/2018 13:13
If I were you I'd have told them to forget it and just kept the 8 to wear on days when a really thick jumper wasn't necessary.
pinipol · 26/09/2018 13:14
It was a padded coat I bought so I will probably only wear it on days when it's freezing.
The 8 did fasten but felt slightly tight.
sazzy5 · 26/09/2018 13:29
I did exactly the same thing at White Stuff and they gave me the discount as it was the same product just a different size. I would say it is bad customer service.
ShirleyPhallus · 26/09/2018 13:33
Pretend you’ve lost the receipt / say it was a gift and then just swap it - they won’t know how much you paid for it
CowInTheMeadow · 26/09/2018 13:33
*If you had wanted to return it for a refund I bet they wouldn’t have given you £90
That's a good point - the same reasoning of the offer having expired should apply in both situations or none, imo. *
That's not correct logic. A refund will reimburse the money spent, which is proven by the receipt. That's why if you don't have a receipt they only ever give you back the lowest sale value because you can't prove you bought it for more.
In this scenario I suppose they have to scan the 8 back into stock and the 10 out, and their till wouldn't put through the replacement coat at the lower value. However I think they should have done it for you as goodwill (assuming you had a receipt, you don't say if you did).
Haggishaggispudding · 26/09/2018 13:34
I would have exchanged it but not given them the receipt to do so. So you’d get a credit note.
Haggishaggispudding · 26/09/2018 13:35
And it tends to be the current selling price rather than lower in that situation (I’ve done it a few times In other stores).
TatianaLarina · 26/09/2018 13:35
Whenever I’ve had to swap something bought on offer the shop have always honoured the offer. RI are just tight.
I’d prob return it from annoyance.
CowInTheMeadow · 26/09/2018 13:39
True, Haggis, especially in this case because the offer was based on the spend rather than the product. Subject to abuse if you buy a load of stuff to get up to the limit and then return most of it for credit!
PiperPublickOccurrences · 26/09/2018 13:42
They have treated it as a return (at a value of £75) then a purchase of £90.
They have no legal obligation to take back things which aren't faulty. What they have done isn't great customer service but is on the right side of the law.
LightastheBreeze · 26/09/2018 13:51
Marks and Spencer also do this so I just take it back with no receipt, get a credit note and re-buy or else you lose out on the offer if you buy the wrong size
Lazypuppy · 26/09/2018 13:54
I used to honour discount for change of size but not if they were buying a different item.
AriadnePersephoneCloud · 26/09/2018 14:03
Dreadful customer service. I would take it back and go elsewhere, permanently.
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