To think I shouldn't have to pay?

[pinipol]

Bought a coat from river island and it was £90 but they had a offer spend over £80 get £15 off so took it down to £75.
I bought a size 8 but after trying it on with thick jumpers it was a bit tight.
Took it back to the shop to swap for a size 10 and they said that's £15 to pay
I asked why and they said the offer finished at midnight.
So I had to pay £15 !
Bit ridiculous?
It was the same item just a different size.

[itbemay]

they should have honoured the deal as you were doing a swap not asking for a refund!

[LIZS]

They were not obliged to exchange it.

[Whatsthisbear]

Like for like swap imo

[LorelaiRoryEmily]

That’s weird. If you had wanted to return it for a refund I bet they wouldn’t have given you £90.

[Howhot]

I think that's bad customer service considering you were exchanging it

[Sirzy]

Legally I don’t think there is anything wrong as there is no obligation to exchange if not faulty I believe

Morally they probably should have

[pinipol]

It's annoying as I only got it as there was a offer on.
I didn't dare refuse to pay the £15 so just paid but now I'm home I'm thinking of returning it.

[ButchyRestingFace]

hat’s weird. If you had wanted to return it for a refund I bet they wouldn’t have given you £90.

This with bells on. 🛎

On an unrelated note OP, are you familiar with the Twittersphere?

[pinipol]

I'm on Twitter yeah.
I actually tweeted RI and they said exactly the same ...you will need to pay £15

[Unicornandbows]

Go to another river island store

[manicinsomniac]

If you had wanted to return it for a refund I bet they wouldn’t have given you £90

That's a good point - the same reasoning of the offer having expired should apply in both situations or none, imo.

If a store advertises that sales are returnable then they are obliged to accept a return or exchange for any reason, aren't they?

[manicinsomniac]

If I were you I'd have told them to forget it and just kept the 8 to wear on days when a really thick jumper wasn't necessary.

[pinipol]

It was a padded coat I bought so I will probably only wear it on days when it's freezing.
The 8 did fasten but felt slightly tight.

[sazzy5]

I did exactly the same thing at White Stuff and they gave me the discount as it was the same product just a different size. I would say it is bad customer service.

[NotNachoing]

Take it back, you make a fiver (and a point)!

[ShirleyPhallus]

Pretend you’ve lost the receipt / say it was a gift and then just swap it - they won’t know how much you paid for it

[CowInTheMeadow]

*If you had wanted to return it for a refund I bet they wouldn’t have given you £90

That's a good point - the same reasoning of the offer having expired should apply in both situations or none, imo. *

That's not correct logic. A refund will reimburse the money spent, which is proven by the receipt. That's why if you don't have a receipt they only ever give you back the lowest sale value because you can't prove you bought it for more.

In this scenario I suppose they have to scan the 8 back into stock and the 10 out, and their till wouldn't put through the replacement coat at the lower value. However I think they should have done it for you as goodwill (assuming you had a receipt, you don't say if you did).

[Haggishaggispudding]

I would have exchanged it but not given them the receipt to do so. So you’d get a credit note.

[Haggishaggispudding]

And it tends to be the current selling price rather than lower in that situation (I’ve done it a few times In other stores).

[TatianaLarina]

Whenever I’ve had to swap something bought on offer the shop have always honoured the offer. RI are just tight.

I’d prob return it from annoyance.

[CowInTheMeadow]

True, Haggis, especially in this case because the offer was based on the spend rather than the product. Subject to abuse if you buy a load of stuff to get up to the limit and then return most of it for credit!

[PiperPublickOccurrences]

They have treated it as a return (at a value of £75) then a purchase of £90.

They have no legal obligation to take back things which aren't faulty. What they have done isn't great customer service but is on the right side of the law.

[LightastheBreeze]

Marks and Spencer also do this so I just take it back with no receipt, get a credit note and re-buy or else you lose out on the offer if you buy the wrong size

[Lazypuppy]

I used to honour discount for change of size but not if they were buying a different item.

[AriadnePersephoneCloud]

Dreadful customer service. I would take it back and go elsewhere, permanently.